Ratings based on 643 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jan 2020 on Hotels
it is bit old. it needs upgrade. however it is sooo cheap and convenient.
by A verified traveler
Posted 8 Jan 2020
This is the best location in Xi’an. I loved it. Terrific staff. I just wish there was instant coffee in the rooms - now there is only tea. But I had a wonderful stay - thank you.
by A verified traveler
Posted 28 Dec 2019
Comment from Hotel Management
7 Jan 2020 by Xi'an Bell Tower Hotel, Hotel Management
Distinguished guests: Thank you very much for staying in Xi'an Bell Tower Hotel! We will review our deficiencies from all aspects, improve service quality, and look forward to your next stay!
by A verified traveler
Posted 17 Dec 2019
Comment from Hotel Management
18 Dec 2019 by Xi'an Bell Tower Hotel, Hotel Management
Dear guests! The hotel is located in the hinterland of the city center. It's quiet when it's noisy. It's only five minutes to walk to the bell tower and the wall of Ming Dynasty. We will serve you wholeheartedly and look forward to your coming again!
by A verified traveler
Posted 14 Dec 2019
Smelled musty when opened the door. Saw mold on the caulking in the bathroom.
Comment from Hotel Management
16 Dec 2019 by Xi'an Bell Tower Hotel, Hotel Management
Dear guests, thank you for staying in the Bell Tower Hotel and commenting. The room you mentioned has taste. I'm very sorry. We have fed back your problems to the management. The management attaches great importance to it and has informed the relevant departments. In the future, we will check each room and remove the smell. Next time you encounter this problem, you can also call our front desk. They will change the room for you. Hope I can help you. Have a nice day.
by A verified traveler
Posted 10 Dec 2019 on Hotels
The staff tried to serve two customer at the same time so we got really confused as to who they were giving the instruction to. I guess they're used to working at twice the normal speed but it just feels a bit rude to do that.
Otherwise the hotel is okay.
by A verified traveler
Posted 2 Dec 2019
Location very strategic. Near metro station, bus shuttle and all places tourist should visit in Xi An in walking distance such as the oldest and biggest mosque in China, Bell Tower, Drum Tower, Muslim Quaters and shopping complex?
Comment from Hotel Management
3 Dec 2019 by Xi'an Bell Tower Hotel, Hotel Management
Dear guests, thank you for your affirmation and praise! Bell Tower Hotel is located in the center of the city, with superior location and convenient transportation. Welcome to bell tower hotel again, wish you all the best!
by A verified traveler
Posted 30 Nov 2019 on Hotels
Comment from Hotel Management
1 Dec 2019 by Xi'an Bell Tower Hotel, Hotel Management
Dear guests, thank you for your affirmation and praise! Bell Tower Hotel is located in the center of the city, with superior location and convenient transportation. Welcome to bell tower hotel again, wish you all the best!
by A verified traveler
Posted 25 Nov 2019
Comment from Hotel Management
1 Dec 2019 by Xi'an Bell Tower Hotel, Hotel Management
Dear customers, thank you for choosing to stay in Xi'an Bell Tower Hotel. From your comments, we can see that this stay failed to meet your expectations. I'm very sorry for this, and look forward to coming next time! Wish you a happy life!
by A verified traveler
Posted 2 Nov 2019 on Hotels
