Ratings based on 216 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
by A verified traveler
Posted 24 Oct 2024
by A verified traveler
Posted 13 Aug 2024
Wonderful stay
Comment from Hotel Management
15 Aug 2024 by Nick Eeles General Manager, Hotel Management
Dear Valued Guest,It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and nice to hear you had a most enjoyable and relaxing stay with us.We sincerely look forward to welcoming you back once again upon your next visit to Xiamen.With my best personal regards,Nick EelesGeneral Manager
by A verified traveler
Posted 23 Jul 2024
surrounding parks & lakes
Comment from Hotel Management
29 Jul 2024 by Nick Eeles General Manager, Hotel Management
Dear Valued Guest,It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and nice to hear you had a most enjoyable and relaxing stay with us.We sincerely look forward to welcoming you back once again upon your next visit to Xiamen.With my best personal regards,Nick EelesGeneral Manager
by A verified traveler
Posted 23 May 2024 on Hotels
by A verified traveler from Walnut
Posted 29 Apr 2024
by A verified traveler
Posted 25 Apr 2024
Check in time 45min could not find the booking
by A verified traveler
Not as good as expect,Smoking floor, sunk bed
Posted 1 Apr 2024 on Hotels- I requested a smoking room, but they put us on the Smoking floor, and I am extra sensitive to smoke. I ended up having a nose allergy here while staying.
We didn't that I know that hotel in China people can actually smoke here so I didnt make a complain for my 2 nights stay here. On last night I clarify late at night about the smoking with the staff, they mentioned that they put us in a smoking floor and ask if “you dont smoke at all?” And do offer the room change but we were too tired to pack and move for less than 8 hrs until we check out.
- Bed on the 8th floor is extremely soft that you would sink in the bed. The spring came out from the side of the bed. Too disappointing for such a good brand as Kempenski. This is the worst Kempenski so far I stayed.
Warning, coming to the pool here you need a swimming cap as a regulation from the goverment. They should put this is the website or inform guests to prepare. We didn't have ours an ridiculously need to buy for another 80rmb.
- check in was smooth but the staff should inform us that the floor in smoking floor we specifically request for non smoking in the booking.
- cleaning lady was so nice that she come to our room to spray for the smoking odor so many times.
Comment from Hotel Management
16 Apr 2024 by Nick Eeles General Manager, Hotel Management
Dear Valued Guest:It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and I truly appreciate your valued comments which are very much appreciated.May I take this opportunity to apologise for the inconveniences you encountered during your stay. It is through such constructive feedback that we are able to continuously improve our services. Rest assured we shall address the points you mentioned regarding the non-smoking arrangement and swimming cap appropriately and I sincerely trust you will allow us the opportunity to welcome you back to Kempinski Xiamen during which time you may experience the standard of service commensurate with Kempinski.Once again I thank you for choosing Kempinski Xiamen during your recent visit and for your valued comments.With my best personal regardsNick EelesGeneral Manager
by A verified traveler
Posted 26 Mar 2024
Comment from Hotel Management
7 Apr 2024 by Nick Eeles General Manager, Hotel Management
Dear Valued Guest,It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and nice to hear you had a most enjoyable and relaxing stay with us.We sincerely look forward to welcoming you back once again upon your next visit to Xiamen.With my best personal regards,Nick EelesGeneral Manager
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
16 Apr 2024 by Nick Eeles General Manager, Hotel Management
尊贵的客人： 非常高兴您选择入住厦门源昌凯宾斯基大酒店，感谢您给予我们的肯定。 真诚地希望能有机会再次欢迎您入住我们厦门源昌凯宾斯基大酒店。 向您致以我最真诚地问候！
