Ratings based on 54 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Dec 2024
When I checked in, the gym and health facilities were planned for 3 days maintenance. This information was not communicated to me until it happens.
The mattress was good and cause some back pain tp me
However, the staff is very friendly and they try to help as much as they can
by A verified traveler
Posted 12 Sep 2024
by A verified traveler
Posted 23 Jul 2024
by A verified traveler
Posted 14 May 2024 on Hotels
by A verified traveler from Nanaimo
Posted 5 Apr 2024
by A verified traveler from Auckland
Posted 19 Mar 2024
Need to improve their staff’s English, was frustrating frequently. Restaurant also needs to be improved.
by A verified traveler
Posted 17 Mar 2024
Very goog
by A verified traveler
Posted 21 Feb 2024
the first day check in , be arranged in a room not suitable with the picture showed (the room should be a downgrade level), we complained to customer service manger ,and be informed that's a wrong picture in Expedia, they can help us cancel the booking or change a special room in top floor, but there has no other hotel can be chose in Xiamen island during Chinese new year, we have to choose OP2 which is change to a special room in top level, the alternative room was larger than original one, but owing to it's not a normal hotel room (not for sell during normal day) the facility is not that good: can't close cabinet door， some lights out of work,curtain in bathroom can't be well closed or open ETC. it's not worth compare with the price
by A verified traveler
Posted 21 Feb 2024
by A verified traveler
Posted 12 Nov 2019 on Hotels
In general, I loved the hotel and had a great stay in the Club room on the 28th floor. My only problem was that the car service I had ordered via the hotel to take me to the airport dropped me off at the wrong terminal which made for a very stressful return trip. I was surprised at how few of the employees spoke English in an understandable manner.
