Ratings based on 26 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jul 2024
by A verified traveler
Posted 3 May 2024
Acceptable but not exceptional.
by A verified traveler
Posted 26 Dec 2023 on Hotels
by A verified traveler
Posted 9 Dec 2023
by A verified traveler
Posted 11 Oct 2023
by A verified traveler
Grand Mercure Xiamen Downtown
Posted 2 Dec 2019 on HotelsVery good hotel. The rooms are clean and the staff are friendly. The breakfast buffet has a very good selection. I didn't use the restaurant in the evening. Three are lots of restaurants in the area and the hotel is very close to a metro station.
by A verified traveler from Yangon
Posted 13 Nov 2019
We like to use for ecofriendly system. We also like to use of stair in the private room. Also a little afraid to use for old man.
by A verified traveler
Posted 5 Dec 2018 on Orbitz
Comment from Hotel Management
9 Dec 2018 by Holiday, Hotel Management
尊贵的宾客：非常荣幸您入住厦门凯裕美爵酒店，感谢您对我们的支持与肯定，衷心希望您能再次入住厦门凯裕美爵酒店，向您致以我们最诚挚的问候！
by A verified traveler
Lousy and extremely dirty run downed hotel
Posted 13 Nov 2018 on HotelsThis hotel is extremely old and quite dirty run downed rooms with lousy airon.
I had asked the hotel to clean the bathroom twice but the cleaning were not well done.
You call still see fungus along the edges, dirty spots on glass door and fixed panels, black fungus areas on the rolling blinds in the bathroom.
For this price, it's definitely not worth it.
Comment from Hotel Management
9 Dec 2018 by Holiday, Hotel Management
Dear guests: thank you for taking the time to leave your valuable comments. Meanwhile, I am very sorry for not being able to provide you and your family with a satisfactory check-in experience. The hotel leadership attaches great importance to the deficiencies you mentioned and will take corresponding measures to improve them. We always believe that with customers' opinions and feedback, we can constantly improve our product quality and service, so as to provide guests with a satisfactory and thoughtful check-in experience. We sincerely hope that you will continue to support us in the future. I would like to extend my most sincere greetings to you!
by A verified traveler
Posted 20 May 2018 on Hotels
Restaurant is under renovation. Very inconvenient when want to having meal inside hotel
Comment from Hotel Management
2 Jun 2018 by ji, Hotel Management
Thank you for your recent feedback about your experience with us.Please be rest assured that your feedback has now been shared with our Executive team in order for them to ensure that we consciously improve our service .We look forward to welcoming you again soon.
