6/10 Okay
Kelly
Traveled with family
Nov 22, 2024
Disliked: Amenities
The hotel was in a square with a couple restaurants which was nice in the evenings. Otherwise I was rather disappointed. We booked the penthouse suite with a balcony which said it slept 3 but only had a queen bed. I was traveling with my mom and did not want to share a queen bed. The manager offered to downgrade us to a regular room w/ 2 twins with a refund for the difference in room. At our check out I inquired about the refund and she completely reneged the offer. It was very disappointing customer service. The breakfast was ok but I would agree with other reviews that it’s ridiculous to only include regular coffee but to have to pay extra for a latte or cappuccino. The only reason it’s getting 3 stars is because the staff member who helped us change rooms was so kind and went out of his way to be accommodating and friendly.
Kelly
Stayed 2 nights in Nov 2024