Hotel Balcón del Parque provides a restaurant and more. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
Free self parking
An elevator, smoke-free premises, and a 24-hour front desk
Luggage storage
Room features
All guestrooms at Hotel Balcón del Parque boast comforts such as premium bedding and air conditioning, in addition to amenities like free WiFi and free bottled water.
More conveniences in all rooms include:
Bathrooms with free toiletries and hair dryers
Smart TVs with cable channels
Wardrobes/closets, coffee/tea makers, and daily housekeeping
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator (78 inch wide door)
Front entrance ramp
Tile flooring in room
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to elevator
More
Mosquito nets
Smoke-free property
Room amenities
Bedroom
Down comforter
Premium bedding
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels provided
Entertainment
Smart TV with cable channels
Food and drink
Coffee/tea maker
Free bottled water
More
Air conditioning
Desk
Iron/ironing board on request
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property is also known as
Hotel Balcón del Parque Hotel
Hotel Balcón del Parque Xalapa
Hotel Balcón del Parque Hotel Xalapa
Frequently asked questions
Is Hotel Balcón del Parque pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Balcón del Parque?
Self parking is free at this property.
What time is check-in at Hotel Balcón del Parque?
Check-in start time: 3:00 PM; Check-in end time: anytime.
What time is check-out at Hotel Balcón del Parque?
Check-out is at noon.
Where is Hotel Balcón del Parque located?
Located in Xalapa Centro, this hotel is within a 10-minute walk of Los Tecajetes Park, State Theatre, and Xalapa Metropolitan University. Juarez Park and Callejón del Diamante are also within 1 mi (2 km).
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Hotel Balcón del Parque Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 94 out of 118 reviews
10 - Excellent
94
Rating 8 - Good. 17 out of 118 reviews
8 - Good
17
Rating 6 - Okay. 2 out of 118 reviews
6 - Okay
2
Rating 4 - Poor. 2 out of 118 reviews
4 - Poor
2
Rating 2 - Terrible. 3 out of 118 reviews
2 - Terrible
3
9.8/10
Cleanliness
9.4/10
Staff & service
9.2/10
Amenities
9.6/10
Property conditions & facilities
9.6/10
Eco-friendliness
Reviews
10/10
I wish I would’ve stayed longer.
Ivan
Stayed 1 night in May 2025
10/10
Very nice place !
Regino
10/10
Todo excelente
Adrián Neftali
Stayed 1 night in Apr 2025
10/10
Great staff, very attentive and helpful. Good breakfast. Appeals to the independent traveler.
walter
Stayed 3 nights in Apr 2025
10/10
I love it
ANTONIO
Stayed 1 night in May 2025
8/10
The handicap parking spot should have a sign and the hotel should not allow just any car to park right in front of the handicap ramp. Everyday the ramp was blocked by a different car, and my disabled relative had a hard time going up the steps
Claudia
Stayed 5 nights in Jun 2025
10/10
10/10
Abigail
Stayed 1 night in Apr 2025
10/10
We were the only ones there so that was nice. The balcony was nice and a great view. Fairly close to where we wanted to be. Good parking facility.
Kennie
Stayed 3 nights in Nov 2024
10/10
Amazing stay at Hotel Balcon!! The facility and park are just stunning.
Joanne
Stayed 7 nights in Jun 2024
10/10
Very nice place well maintained very close to restaurants, parks
andres
Stayed 2 nights in May 2024
10/10
Beautiful and comfortable.
Christopher
Stayed 2 nights in Feb 2024
10/10
Beautiful hotel with high view of a park in a revine below. The beds were firm and bedding very comfortable. The restaurant is good but separate from hotel so no tabs to room. Everything in Xalapa is a challenge to drive to because of the topography and one-way streets. We recommend taxis! Our overall experience was wonderful. Good value for the money! Our friends stayed in the 3rd floor special room. It was a little more expensive but an amazing room!
Barbara
Stayed 4 nights in Oct 2024
10/10
I was not happy regarding the late breakfast service and there were days that nothing was available. Otherwise it was a wonderful place , I loved it!
susan
Stayed 4 nights in Oct 2024
10/10
OK
Jose
Stayed 3 nights in Sep 2024
4/10
They have no service on Mondays and they clause their restaurant very early and nobody cares to let you know. Cero idea of what service to clients means. Shame because the hotel is in a nice area
Ana Luisa
Stayed 1 night in Jul 2024
8/10
I have a big nose and it is very sensitive. I swear that every hotel could skip using all the cleaners and detergents for a week and the cleanliness would not suffer. And they would save money. My bathroom had a huge smell of some antiseptic cleaner. It spread to the entire room. I had to keep the bathroom door shut with the exhaust fan running.
Also, the TV appears to only stream content. No broadcast channels The last person forgot to log out of Netflix and I could have used her subscription for free.
There is a nightclub nearby and music played until very late. It prevented me from keeping the window open to take advantage of the cool night air.
The facility is beautiful and the rooms large. The shower was huge with lots of hot water. Good location. Friendly English speaking staff
This review is a lot negative but I would stay again.
John Bruce
Stayed 4 nights in Oct 2024
10/10
Me sorprendió mucho el hotel, muy cómodo y bonito, solo estuvimos una noche pero sin duda alguna volveríamos a alojarnos.
VICTOR
Stayed 1 night in Apr 2025
2/10
Execelentes instalaciones, maña atención cliente
Pablo Enrique de Jesus
Stayed 1 night in Jun 2025
10/10
LETICIA REYES
Stayed 2 nights in Jun 2025
10/10
EL PERSONAL PARA HACER EL CHECK INN SUPER SECOS Y CORTANTES