Ratings based on 250 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
The hotel was beautiful! The restaurant had amazing food, the service was great and everyone was friendly. I had a room close to the stadium/main street above the pool with a patio overlooking all the action. The street noise was loud. I acquired ear plugs and had no issues. I would definitely stay here again.
Comment from Hotel Management
20 Nov 2024 by Management, Hotel Management
Thank you so much for your kind words! We are thrilled to hear that you enjoyed the beauty of our hotel, the amazing food at our restaurant, and the friendliness of our team. We are sorry the street noise was a disturbance, but we are glad the earplugs helped improve your stay. Thank you for your understanding, and we would love to welcome you back on your next visit to Xalapa.
by A verified traveler
Posted 27 Oct 2024
Cama cómoda y gran servicio por parte del staff del restaurante
Comment from Hotel Management
20 Nov 2024 by Gerencia, Hotel Management
Agradecemos mucho tus comentarios y tu calificación. Nos da gusto saber que disfrutaste de la comodidad de nuestras camas y el excelente servicio de nuestro equipo del restaurante. Seguiremos trabajando para que tu próxima visita sea aún mejor.
by A verified traveler
Posted 9 Oct 2024
We stayed in this hotel while visiting for our parents' 50th wedding anniversary, and chose it due to the location. We could not have been more pleased. The property was clean, the room was comfortable, the bed was great, the staff (reception, restaurant, bar, housekeeping, everyone) was great. We even loved the kitty who is a mainstay at the property. Good value for the money. Would stay again - only wish it were warm enough to use the pool which looked very inviting. Thanks for a great stay!
Comment from Hotel Management
18 Oct 2024 by Management, Hotel Management
We are pleased to receive your positive feedback. We appreciate you highlighting the quality of our service and the hotel's facilities. It is an honor to have been part of your travel memories, and we look forward to welcoming you again in the future.
by A verified traveler
Posted 21 Sep 2024 on Hotels
Comment from Hotel Management
25 Sep 2024 by Management, Hotel Management
¡Gracias por tu excelente calificación! Nos alegra enormemente saber que disfrutaste de una estancia maravillosa en nuestro hotel. Esperamos tener la oportunidad de darte la bienvenida nuevamente muy pronto. ¡Gracias por elegirnos y por compartir tu experiencia!
by A verified traveler
Posted 12 Aug 2024
This is a beautiful, unique setting for this boutique. The housekeeper, and workers are wonderful. I was not very happy with the receptionist at the front desk, she seemed aloof and unapproachable. We asked for two additional pillows and were told they did not have extra pillows (by the person at the front desk). It seemed like we were bothering.
Comment from Hotel Management
23 Aug 2024 by Management, Hotel Management
Thank you for sharing your rating and feedback about your recent stay. Your comments are invaluable to us, and we will certainly use them to make improvements. We look forward to welcoming you back in the future to offer you an exceptional experience. Thank you for choosing us as your destination!
by A verified traveler
Posted 10 Mar 2024 on Hotels
Comment from Hotel Management
14 Mar 2024 by Gerencia, Hotel Management
Estamos encantados de saber que tu estancia fue tan agradable. Agradecemos tu calificación. ¡Esperamos darte la bienvenida nuevamente en nuestro hotel!
by A verified traveler
Posted 15 Feb 2024 on Hotels
Comment from Hotel Management
19 Feb 2024 by Gerencia, Hotel Management
Estamos encantados de saber que tu estancia fue tan agradable. Agradecemos tu calificación. ¡Esperamos darte la bienvenida nuevamente en nuestro hotel!
by A verified traveler
Posted 27 Jan 2024
My partner and I stayed at Colombe Hotel for almost a month and we enjoyed our stay very much. The staff were exceptional and friendly, the food was delicious and at a decent price (with free fresh breakfast everyday until 10AM!), and we had a nice room with a comfortable bed. For those who love to swim, there is also a nice pool area with seating and shared space available as well. Overall, we loved our stay at Colombe Hotel and we will definitely be coming back!
Comment from Hotel Management
31 Jan 2024 by Management, Hotel Management
We sincerely appreciate your kind comment! We take pride in knowing that you enjoyed your stay at our hotel. We hope to welcome you again soon to provide another exceptional experience.
by A verified traveler
Posted 4 Sep 2023 on Hotels
Comment from Hotel Management
2 Oct 2023 by gerencia, Hotel Management
Agradecemos tu calificación perfecta para nuestro establecimiento. Estamos encantados de que hayas tenido una experiencia tan positiva con nosotros. Esperamos continuar brindándote un servicio excepcional y esperamos con ansias tu próxima visita.
by A verified traveler
Posted 1 Jul 2023
I would like to say thank you to the staff and owner they all had a welcome home attitude. The view of Xalapa was outstanding.
Comment from Hotel Management
11 Jul 2023 by Management, Hotel Management
Thank you very much for your kind comment! We're glad to know that your stay at our establishment was so pleasant. Our main goal is to provide our guests with an unforgettable experience, and we're pleased to hear that we achieved that with you.
