Ratings based on 501 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Sep 2024
Good price for what you get
Comment from Hotel Management
26 Sep 2024 by Hotel Manager, Hotel Management
Dear Derek,Thank you for your feedback! We’re glad to hear you found our pricing reasonable for the value you received. We strive to offer great amenities and service at an affordable rate. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager
by A verified traveler
Posted 23 Sep 2024
Although dated, it served it's purpose. Stayed one night as a mid point of our trip.
Comment from Hotel Management
24 Sep 2024 by Hotel Manager, Hotel Management
Dear Kim,Thank you for your review! We're glad to hear that, despite the dated appearance, the hotel served its purpose for your one-night stay. We appreciate your feedback and hope to welcome you back on your future travels!Sincerely, Hotel Manager
by A verified traveler from Lucerne Valley
Posted 19 Sep 2024
The hotel was in the process of being painted, and we were told that it was changing into a Hilton hotel. The lighting in the room was not adequate. Breakfast was OK.
Comment from Hotel Management
20 Sep 2024 by Hotel Manager, Hotel Management
Dear Edward,Thank you for your feedback! We appreciate your understanding as we make improvements to the hotel during the painting process. We apologize for the inadequate lighting in your room and will address this concern with our maintenance team. We're glad you found the breakfast acceptable, and we hope to provide an even better experience during your next stay, we look forward to welcoming you back!Sincerely, Hotel Manager
by A verified traveler
Posted 6 Sep 2024
The staff was wonderful. Clean and the best breakfast I have had at a hotel in a long time.
Comment from Hotel Management
7 Sep 2024 by Hotel Manager, Hotel Management
Dear DAVID,Thank you for your fantastic feedback! We’re thrilled to hear that you found our staff wonderful and enjoyed our clean facilities. It’s especially rewarding to know that our breakfast stood out to you as one of the best you've had at a hotel. Your kind words are greatly appreciated, and we look forward to welcoming you back for another great experience!Sincerely, Hotel Manager
by A verified traveler
Posted 1 Sep 2024
Will definitely recommend
Comment from Hotel Management
2 Sep 2024 by Hotel Manager, Hotel Management
Dear Christopher,Thank you for your fantastic review! We’re delighted to hear that you had such a positive experience and would recommend us. Your support means a lot to our team. We look forward to welcoming you back in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 31 Aug 2024
I’d stay there again.
Comment from Hotel Management
2 Sep 2024 by Hotel Manager, Hotel Management
Dear Victoria,Thank you for your 5 out of 5 rating! We are thrilled to hear that you would stay here again. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. We look forward to welcoming you back for another fantastic stay!Sincerely, Hotel Manager
by A verified traveler
Posted 26 Aug 2024
Staff were wonderful and beds were comfy. Yhe bathroom had mold and didnt appear clean, even if it was.
Comment from Hotel Management
27 Aug 2024 by Hotel Manager, Hotel Management
Dear Lindsay,Thank you for your feedback! We’re glad to hear that you found our staff wonderful and the beds comfortable. However, I sincerely apologize for the cleanliness issues in the bathroom, particularly with the mold. This is not the standard we aim for, and your concerns will be addressed with our housekeeping team to ensure improvements are made. We appreciate your input and hope to provide you with a better experience on your next visit!Sincerely, Hotel Manager
by A verified traveler from Bronx
Posted 24 Aug 2024
Great stay. Wonderful breakfast!
Comment from Hotel Management
26 Aug 2024 by Hotel Manager, Hotel Management
Dear Nathan,Thank you for your fantastic review! We’re thrilled to hear that you had a great stay and enjoyed our breakfast. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful experience!Sincerely, Hotel Manager
by A verified traveler
Posted 23 Aug 2024
Shower drain was clogged.
Comment from Hotel Management
26 Aug 2024 by Hotel Manager, Hotel Management
Dear Kenneth,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience of a clogged shower drain during your stay. This is not the standard we aim to maintain. Your feedback is invaluable, and we will address this issue with our maintenance team to ensure it is resolved promptly. We appreciate your understanding and hope to provide you with a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 20 Aug 2024
The mattress was super uncomfortable and they woke me up early
Comment from Hotel Management
21 Aug 2024 by Hotel Manager, Hotel Management
Dear Raymond,Thank you for your feedback. We're sorry to hear that the mattress did not meet your comfort expectations and that you were disturbed early during your stay. Your comments are important to us, and we will address these issues to improve the experience for future guests. We hope to have the opportunity to provide you with a more restful stay in the future.Sincerely, Hotel Manager
