Ratings based on 989 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Safe. Cozy. Near restaurants and shops
Comment from Hotel Management
27 Nov 2024 by GM, Hotel Management
Dear Amanda, Thank you for sharing your kind review with other travelers and us. I'm glad you enjoyed our safe accommodations and superb location. We loved hosting you and hope you revisit us upon your return to the area. Best, Kayla Oxenreider, GM
by A verified traveler
Posted 25 Nov 2024
Went for an overnight stay to visit koziars Christmas village.
Staff was friendly and welcoming. Hotel was in a good location close to almost everything about 20-30min drive to koziars.
In door Pool was not available during our stay!
Would definitely recommend or stay again
Comment from Hotel Management
25 Nov 2024 by GM, Hotel Management
Dear Kathy, The pleasure of hosting you was all ours! Thank you for sharing your positive experience and letting us know we earned your loyalty with this excellent stay. Whether you are coming to town for business or pleasure, we look forward to welcoming you back. Best, Kayla Oxenreider, GM
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by GM, Hotel Management
Dear Maricela, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Kayla Oxenreider, GM
by A verified traveler
Posted 23 Nov 2024
Efficient, good location, good courtyard and bottom floor. Outdated fixtures, bed wasn't comfy, peeling paint above bathroom light.
Comment from Hotel Management
24 Nov 2024 by GM, Hotel Management
Dear Patrick, We appreciate your feedback and apologize that our hotel and accommodations left you underwhelmed. We are committed to providing an excellent experience for our guests and are always working on improving. Your input is highly valuable, and we will take your comments into consideration as we continue to make enhancements. We hope to have the opportunity to better serve you on your next visit. Sincerely, Kayla Oxenreider, GM
by A verified traveler
Posted 16 Nov 2024
The
Comment from Hotel Management
16 Nov 2024 by GM, Hotel Management
Dear Peter, Thank you for the review. It was our pleasure to host you, and we hope to do so again soon. Best, Kayla Oxenreider, GM
by A verified traveler
Posted 10 Nov 2024
Very close to stores and restaurants
Comment from Hotel Management
11 Nov 2024 by GM, Hotel Management
Dear Wilfredo, We are thrilled to learn you had a lovely stay enjoyed our fun location. We appreciate you sharing your kind review with us and other travelers. Please revisit us soon. Best, Kayla Oxenreider, GM
by A verified traveler
Posted 10 Nov 2024
BEAUTIFUL hotel! The housekeeping girl was so nice, should have asked her name! The indoor pool and spa were gorgeous! Really enjoyed it! And I especially enjoyed the extended hours it was open, made it available to enjoy even longer!
We were in town for a Reading Royals hockey game at the Santander Arena, which was just a short drive away. Highly recommend!
Comment from Hotel Management
11 Nov 2024 by GM, Hotel Management
Dear Steffanie, It means a lot to us that you have taken the time to share this wonderful review. It lets other guests know that you love our hotel and lets our staff know that their hard work makes a difference. It was our pleasure to serve you, and we are already looking forward to your next visit. Best, Kayla Oxenreider, GM
by A verified traveler
Posted 10 Nov 2024
Was good fora night.
Comment from Hotel Management
11 Nov 2024 by GM, Hotel Management
Dear Carol, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Kayla Oxenreider, GM
by A verified traveler
Posted 10 Nov 2024
Breakfast was made to order in the lobby cafe and very good.
Comment from Hotel Management
10 Nov 2024 by GM, Hotel Management
Dear Molly, We appreciate your high recommendation and welcome you to settle in again anytime. Best, Kayla Oxenreider, GM
by A verified traveler
Posted 3 Nov 2024
No soap,no bag in trash can and ac /heater broken
Comment from Hotel Management
3 Nov 2024 by GM, Hotel Management
Dear Alberto, I am sorry to hear that we let you down and you didn't enjoy your stay. We never want to leave our guests with a poor impression of our Courtyard hotel. I apologize for our shortcomings and hope that we have the chance to redeem ourselves to you on a future visit. Sincerely, Kayla Oxenreider, GM
