Ratings based on 882 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Guest Relations Specialist, Hotel Management
Hi Nestor,Thank you for being our guest at Comfort Inn & Suites Wyomissing/Reading and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
by A verified traveler
Posted 22 Nov 2024
only television that needs to be replaced by smart TV
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Peter,Thank you for sharing your feedback with us. We appreciate your suggestion regarding upgrading the television to a smart TV. Your comments help us in continually improving our guest experience. If you have any further suggestions, please don't hesitate to reach out to us.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Johnny R,We're delighted to hear that you enjoyed your stay with us! Should you have any further suggestions or comments, please don't hesitate to contact us directly. We hope to welcome you back soon for another great experience!
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Joey, Hotel Management
Hi, Paul! We are elated to know that you liked our services. Regards, Joey
by A verified traveler
Posted 21 Nov 2024
I booked through a 3rd. party reservationist. After booking... I then, read over the reviews. Afterwards, I thought I had made a serious error by booking here. Based on the reviews I attempted to cancel but I didn't qualify for a refund. Reluctantly, I enter into the lobby. To my surprise it was well lit, clean, fresh smelling and inviting. After a quick check-in, I proceeded nervously to my suite (rm 410) and it too had the same effect as did the lobby. Although, the cloth chairs in my room could definately use a good steam cleaning my stay was very, very comfortable. In fact it was so comfortable that it was the knock on the door from the cleaning staff that awokened me. It's not a "FOUR STAR" hotel but, it's a very decent, safe, clean, and yes... comfortable place to stay. I have NO regrets and should I ever need to stay/rest in that area again, I'd most definitely book my stay there again @ this Comfort Inn. This hotel reviews are HORRIBLE. Which only proves... "Dont believe everything that you read".
Btw: They also have a decent hot breakfast consisting of waffles, sausages, eggs, hot and cold cereals, muffins, juice, milk and etc. Dont take my word for it... Try it for yourself.
Comment from Hotel Management
22 Nov 2024 by Noah, Hotel Management
Hi, Craig ! Regret to hear about the unpleasant experience you had with us. We want to ensure a genuine and relaxing experience for our guests, and this is not what we would want to continue further. Request to treat this as an odd incident, and we hope this will not impact our opportunity to serve you again. Looking forward to enhancing your experience with us. Regards, Noah
by A verified traveler
Posted 17 Nov 2024
Service
Comment from Hotel Management
18 Nov 2024 by Guest Relations Specialist, Hotel Management
Hi Angel,Thank you for being our guest at Comfort Inn & Suites Wyomissing/Reading. Our top priority is for you to have an enjoyable stay, and from your high rating and comments about our service, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
by A verified traveler
Posted 17 Nov 2024
Property was average clean, staff was nice, for the price it was worth it. Free breakfast was basic but sufficient. I’d stay here again.
Comment from Hotel Management
18 Nov 2024 by Manager, Hotel Management
Hello Christina, We're pleased to hear you found our property clean and our staff friendly during your stay. It's great to know you found the value worth it and enjoyed the breakfast provided. We look forward to welcoming you back on your next visit.
by A verified traveler from Clementon
Posted 17 Nov 2024
This hotel was filthy. When we arrived to our room it was obvious the carpets had not been vacuumed and the bathroom floor had not been mopped. There were random hairs all around the shower surround as well. The person we saw upstairs cleaning the room across the hall was just in the room with the door open but wasn’t cleaning. That was at least the fourth time we saw her in a 24 hour period and each time she was, scrolling social media, eating, or taking a personal call. That may be the cause of the state of the room but I would never venture to stay there again!
Comment from Hotel Management
18 Nov 2024 by Manager, Hotel Management
Hello Christina, We apologize for the disappointment you experienced during your stay. Our team is expected to uphold high cleaning standards, and we regret that your room did not meet our usual level of cleanliness. We appreciate your feedback and will address this matter with our staff to ensure that this does not happen again in the future.
by A verified traveler
Posted 13 Nov 2024
The hotel was in a good location for our needs. All staff we encountered were friendly and professional. While parts of the hotel had undergone remodelling, parts still require freshening like the carpeting. Breakfast area supplied everything necessary for an adequate start for your day, was well taken care of and refreshed as was needed.
We would stay here again when in the area.
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Debby Finnessy,We are pleased to hear that you found our location convenient and our staff friendly. Your feedback on our ongoing remodeling process and breakfast area is duly noted. We appreciate your loyalty and look forward to welcoming you back on your next visit to the area.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Guest Relations Specialist, Hotel Management
Hi Joe,Thank you for sharing the rating about your experience here with us at Comfort Inn & Suites Wyomissing/Reading. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.
