Ratings based on 617 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
The hotel did not have a hot breakfast for guests Tuesday and Wednesday before Thanksgiving after confirming on the phone Sunday they would have a hot breakfast on the day of our Tuesday arrival.
Comment from Hotel Management
29 Nov 2024 by yajaira , Hotel Management
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
by A verified traveler
Posted 25 Nov 2024
I transferred to this property because the La Quinta on Wall Street was in deplorable conditions. It had water leaks in the floor and walls and ceiling, the sheets were dirty, the lamps didn't work, there were cigarette remains and beer bottle caps in the parking lot, the door had dust and Cobb Webb's on the inside. I felt extremely unsafe. I asked Expedia to transfer me to the La Quinta on the loop. It was much nicer, cleaner, I felt safer, and overall it was a better experience. I did have neighbors who argued at midnight and were loud on Friday to Saturday evening. Other than that, it was good. I didn't like that I was charged $182.00 more for moving. I feel I should not have been charged the extra. I was in town because my sister's husband died. I was there for his funeral. It was already hard enough. Then, experiencing the first La Quinta which was terrible and having to pay extra and the moving all my things to the other made me late to the viewing services for my brother in law. At any rate, thank you for allowing me to give you my thoughts on what happened.
Comment from Hotel Management
29 Nov 2024 by yaya, Hotel Management
Thank you for staying with us hope yo see you again
by A verified traveler
Posted 23 Nov 2024
Our room was dark, missing any lamps. When I told the person working the front desk, she did offer to move us but it was late and we were already moved in. There was no shampoo and only one tiny bar of soap for both the sink and shower. There was no place to get a glass of water to drink except the bathroom sink unless you wanted to buy a bottle at the desk. The breakfast was good.
Comment from Hotel Management
24 Nov 2024 by yaya, Hotel Management
Thank you for choosing to stay with us , hope to see you again soon , i really apologize this happened doing your stay.
by A verified traveler
Posted 10 Nov 2024
The front desk jipped me out of money for the laudry room and then didn't have quarters for the laundry room. The shower wouldnt go so hot and low water pressure and it had a musky smell
Comment from Hotel Management
13 Nov 2024 by Yajaira , Hotel Management
I Apologize that the rooms were not up to standard.I apologize that at the moment that you needed quarters
by A verified traveler
Posted 3 Nov 2024
Great place to stay after a long drive.
Comment from Hotel Management
3 Nov 2024 by yajaira, Hotel Management
Thank you for choosing to stay with us , hope to see you again soon
by A verified traveler
Posted 1 Nov 2024
Good place to stay.
Comment from Hotel Management
3 Nov 2024 by yajaira , Hotel Management
Thank you for choosing to stay with us , hope to see you again soon
by A verified traveler
Posted 28 Oct 2024
Great accommodation staying at hotel
Comment from Hotel Management
29 Oct 2024 by yajaira, Hotel Management
Thank you for choosing to stay with us , hope to see you again soon
by A verified traveler
Posted 25 Oct 2024
Everything was good.
Comment from Hotel Management
29 Oct 2024 by yaya, Hotel Management
Thank you for choosing to stay with us , hope to see you again soon ,
by A verified traveler
Posted 22 Oct 2024
Only issue we had that we would go to our room and our key card wasn’t working so we had back to front office to get them re-activated, that happened 2 times, we were tired and wanted to rest but we had to go back downstairs
Comment from Hotel Management
29 Oct 2024 by yaya, Hotel Management
Thank you for choosing to stay with us , hope to see you again soon , i really apologize this happened doing your stay
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Yajaira Rivera, Hotel Management
Good Afternoon Mr. Aaron, please let us know on how our Hotel can make your next stay more accommodating.Sorry for any inconvenience, feel free to give us a call to our hotel and have a blessed day.
