Ratings based on 69 Verified Reviews
4.4 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Mar 2021 on Hotels
by A verified traveler from Shanghai
Posted 21 Sep 2019
Top notch room, wifi worked, nice desk, upscale bathroom with both bath and shower, included rain forest nozzle. Staff is very friendly, usually greeting you with a smile and saying "Good morning," even when just walking by. No gift shop. Nice selection of sandwiches, sodas when going out for the day. Lucas, the concierge, was awesome. He knew I like Diet Coke and made sure I had one before leaving on a tour. The bar/cafe is iffy--for me. Live music, very loud, and hardly anyone in the cafe ... I think the music drives people away. It did me! I didn't want to have a nice drink and meal with that music pounding in my ears!! So I went elsewhere. But overall, top notch place, and great staff, with a working knowledge of English.
Comment from Hotel Management
1 Oct 2019 by Guest Service Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
by A verified traveler
GOOD FOR BUSINESS
Posted 22 Aug 2019 on HotelsGood stay, clean, neat and convenient.
Comment from Hotel Management
27 Aug 2019 by Amy Shao, Hotel Management
Dear Guest,
Thank you for staying with us at Crowne Plaza Wuxi City Center and sharing your experience. We are glad to read that you have a good stay. Looking forward to welcoming you back and serve you again in the near future. Yours sincerely,
by A verified traveler
Posted 5 Jul 2019 on Hotels
It was excellent, except no power = nothing worked for more than 2 hours on Monday. Waited more than 30 min. for an elevator.
Comment from Hotel Management
8 Jul 2019 by Amy Shao, Hotel Management
Dear honoured guest:
Greetings from Crowne Plaza Wuxi City Center！Thank you very much for staying with us and sharing your experience. We are very glad to see that you are satisfied with our hotel. Meanwhile, we apologize for the inconvenience caused by our power off. Looking forward to welcoming your family back soon.
Warmest regards
by A verified traveler
Posted 15 Jun 2019 on Orbitz
by A verified traveler
Posted 5 Jan 2019
Comment from Hotel Management
28 Jan 2019 by Grace Zhang , Hotel Management
Dear Guest,
Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Wuxi City Center.
Please know that your feedback is extremely valuable to us. We use feedback to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Happy Chinese New Year and have a nice day!
by A verified traveler
Posted 29 Sep 2018 on Hotels
Comment from Hotel Management
17 Oct 2018 by Grace Zhang , Hotel Management
Dear Guest,
Thank you for stay with us at Crowne Plaza WUXI CITY CENTER.
We hope that you will come again in the future.
by A verified traveler
Mixed experience: not sure if I would stay again.
Posted 1 Aug 2018 on HotelsThis is considered a "5 star" hotel in China. For a large international brand, there were issues:
1. Front desk staff was friendly and helpful, with most speaking proficient English. Sven was especially helpful.
2. Restaurant and wait staff were not as proficient with English.
3. Public areas were looking worn-out/dated. Chairs in restaurants were too low for the tables.
4. Food in restaurants was good, but service was slow.
4. Room service was fairly priced, but repeated things like forgetting silverware, condiments, or incomplete orders made the process not enjoyable.
5. One night, my child had a nose bleed. There was blood on the linens. Upon check-out we found we were charged an extra "cleaning fee" for this. While this type of charge may be common (?) in China, I have never had it happen in Europe, the United States or other Asian countries. For a minor incident over a 9 night stay, I thought this was a bit much. I had never had this happen to me in China before.
by A verified traveler from SF, CA
Location location location
Posted 25 Mar 2018Check-in is fast and a room with great view is assigned. Staff is very efficient and nice.
The hotel’s decoration is golden tone and it reminds me China’s 1980s’ Canton area vulgarly decorating style. The room is a business suite and equipped with desk, basic business tools such as stapler, paper clips, eraser, etc. Internet cable is also ready. WiFi is free. However, they still use 1980s’ electric kettle and instant coffee. There is no brand name for anything.
Location is terrible. It is not too far away from major attractions but public transportation is limited. It is not walking distance to anywhere. Also, because of the one-way traffic next to the hotel, it is very difficult for the local Didi drivers to find where the entrance is. This city has a dedicated lane for bike riders. However, because cars double park so frequently and occupy the bike lane, bike riders often have to risk their life being hit by a car.
Comment from Hotel Management
4 May 2018 by Public Relations Manager, Hotel Management
ear honoured guest:
Greetings from Crowne Plaza Wuxi City Center！
Thank you very much for staying with us and posting a favourable review about your experience at our hotel. We are glad to read that you are satisfied with our service and throughly enjoyed your stay.
we look very much forward to welcome you again, and remain with very best regards.
by thomas
False advertising
Posted 31 Dec 2017 on HotelsThere are multiple problems with this hotel. Most importantly, the rooms we rented were supposed to be 45 square meters large but the truth is that they were less than half the size - clearly false advertising - beware! Relatively speaking, the rooms are tiny. In addition, the service was well-meaning but poor, the restaurants were mediocre, and extra purchases were expensive (a bottle of water was the equivalent of more than $3, a small latte the equivalent of more than $11 ....). I would recommend other hotels in Wuxi that are better.
