Ratings based on 322 Verified Reviews
4.2 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2024
by A verified traveler
Posted 29 Jul 2024
There were no more parking passes left when I arrived and though I wrote down the required information on a napkin and placed it on my dashboard, I got a parking ticket. I had to spend 40 min on hold with the hotel help number to find out what I could do about the ticket, which delayed my leaving. I also accidentally forgot my phone in my room and was then locked out of the hotel for an hour late at night (I had arrived after a concert) with no way to get back in, as the code to get in was on my phone and the only way to reach staff was with a phone number, which I couldn't call as I didn't have my phone. I finally found someone who had a phone and was able to call the number for me and then I was given a new code and was finally able to get back into the hotel and into my room. Would not stay here again. Even if I had had my phone with me, I still would not have been able to call the help number as I don't have cell phone coverage while I'm traveling, just wifi.
Comment from Hotel Management
30 Jul 2024 by Ella (Guest Relations Agent), Hotel Management
Dear Melanie,thank you for taking the time to share your feedback. We value your opinion and are sorry that our digital hotel concept didn't match your expectations during your stay with us. Everything we do is geared around giving you the perfect night's sleep and offering you great comfort without any frills to keep the price low.We hope you will give us another chance and stay with us again.Gorgeous greetingsEllaGuest Relations Agent
by A verified traveler
Posted 22 Jul 2024
McDreams stated multiple times that there is free parking included in our stay, but when we got there we saw signs that stated there was a €35 fine/ ticket for parking there overnight. We called the hotel number provided to us, and they said it’s not a problem, to just park anywhere and put the parking pass from our room on our car dash, and we will not get ticked/ fined The next morning, we did get a ticket/ fine and when we contacted the hotel for help, they essentially said it’s not their problem we failed to read the parking signs warning us of a possible fine. This was a very misleading and unpleasant experience, because we were also using a rental which meant we had to pay double the ticket amount to the company which added up to over $100 Canadian dollars. Extremely disappointed.
Comment from Hotel Management
2 Aug 2024 by Ella (Guest Relations Agent), Hotel Management
Dear ,thank you for your feedback. Please note that the parking facility is managed by the company Park&Control. It is unfortunate that you did not see the signs throughout the parking facility. We gladly assist you with your request:1. fill out goodwill application (download online) or directly at their honmepage2. attach hotel bill and parking ticket 3. send email to park&controlWe hope that you enjoyed your stay with us nevertheless and look forward to welcoming you back next time.Gorgeous greetingsEllaGuest Relations Agent
by A verified traveler
Posted 25 Jun 2024
Good place for price, can’t grumble
Comment from Hotel Management
26 Jun 2024 by Ella (Guest Relations Agent), Hotel Management
Dear Anthony,thank you for your great review. We are happy to hear that we were able to meet your expectations.We hope to see you back soon!Gorgeous greetingsEllaGuest Relations Agent
by A verified traveler
Posted 22 Jun 2024 on Hotels
Basic, Suited our needs
Comment from Hotel Management
24 Jun 2024 by Ella (Guest Relations Agent), Hotel Management
Dear Paul,thank you for your great review. Your Dream Team is happy to hear that you enjoyed your stay.We look forward to welcoming you back soon!Gorgeous greetingsEllaGuest Relations Agent
by A verified traveler
Posted 22 Jun 2024
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Comment from Hotel Management
24 Jun 2024 by Ella (Guest Relations Agent), Hotel Management
Dear Paul,thank you for your excellent review. Your Dream Team is happy to hear that you enjoyed your stay.We look forward to welcoming you back soon!Gorgeous greetingsEllaGuest Relations Agent
by A verified traveler
Posted 21 Jun 2024
Comment from Hotel Management
16 Jul 2024 by Ella (Guest Relations Agent), Hotel Management
Dear Steve,thank you for your nice review. Your Dream Team is happy to hear that you enjoyed your stay.We look forward to welcoming you back soon!Gorgeous greetingsEllaGuest Relations Agent
by A verified traveler
Posted 19 Jun 2024
Good value for money. And good location to tram and supermarket.
Stayed for 5 days and the room wasnt cleaned so that could be improved. We had to find the cleaners for fresh towels and toilet roll.
Comment from Hotel Management
20 Jun 2024 by Ella (Guest Relations Agent), Hotel Management
Dear Neil,your feedback is very important to us. Please accept our sincere apologies for the inconvenience caused.To help protect the environment, housekeeping will only occur on request during your stay. To request daily room cleaning, please hang the 'Please clean my room' sign outside your room in the morning. Thank you for your cooperation.We look forward to welcoming you back to McDreams soon.Gorgeous greetingsEllaGuest Relations Agent
by A verified traveler
Posted 18 Jun 2024 on Hotels
Comment from Hotel Management
20 Jun 2024 by Ella (Guest Relations Agent), Hotel Management
Dear Simon,thank you for your great review. Your Dream Team is happy to hear that you enjoyed your stay.We look forward to welcoming you back soon!Gorgeous greetingsEllaGuest Relations Agent
by A verified traveler
Posted 15 Jun 2024 on Hotels
You can hear the noise when the monorail runs during the day. Conveniently located where the supermarket, petrol station and 24h store within the complex. Free parking. Supplied amenities are limited. No electric kettle for a coffee or tea.
Comment from Hotel Management
17 Jun 2024 by Ella (Guest Relations Agent), Hotel Management
Dear Tai,thank you for taking the time to share your feedback. At McDreams, we put a lot of care and effort into making sure all our guests get a perfect night's sleep.We are very sorry that your sleep was disturbed due to rail traffic noise. To make your stay as enjoyable and relaxing as possible, we have installed soundproof windows and doors in every room.While we can't do much about the city noise, our guests in turn benefit from an excellent location.We hope that we get the chance to welcome you again another time.Gorgeous greetingsEllaGuest Relations Agent
