Ratings based on 340 Verified Reviews
4.2 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Felt unsafe, random people hanging out in front of the hotel. There was no AC, check-in was unclear.
Comment from Hotel Management
12 Nov 2024 by Ella (Guest Relations Agent), Hotel Management
Dear Ashley,we really appreciate you taking the time to share your experience with us.We are so sorry to hear about your concerns and apologise for the inconvenience this has caused. Please know that your safety is our utmost priority.Even if we may not always be visible to you, we look after the hotel 24/7 via video surveillance and are just a phone call, e-mail or chat away.We hope to welcome you back again soon.Gorgeous greetingsEllaGuest Relations Agent
by A verified traveler
Posted 3 Oct 2024
3 night without shower there was no shower holder so I can have shower
Comment from Hotel Management
4 Oct 2024 by Ella (Guest Relations Agent), Hotel Management
Dear Milazim, thank you for your candid feedback.I am so sorry for the concerns you had with your room. We have procedures in place to inspect every room after it has been serviced. Unfortunately, something was missed during this process and for that I sincerely apologise. We can do better than that!Did you know that you can contact no matter what time or day? We would gladly have moved you to another room.We hope you will give us another opportunity to provide a better experience on your next stay.Gorgeous greetingsEllaGuest Relations Agent
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
4 Oct 2024 by Ella (Guest Relations Agent), Hotel Management
Lieber Asterix, vielen Dank für Deine hervorragende Bewertung.Dein Dream Team freut sich sehr darüber.Wir freuen uns auf Deinen nächsten Besuch!Traumhafte Grüße,EllaGuest Relations Agent
by A verified traveler
Posted 19 Aug 2024 on Hotels
Comment from Hotel Management
20 Aug 2024 by Ella (Guest Relations Agent), Hotel Management
Dear Souad,thank you for your excellent review. We are happy to hear that we were able to meet your expectations.We hope to see you back soon!Gorgeous greetingsEllaGuest Relations Agent
by A verified traveler
Posted 4 Aug 2024 on Hotels
Comment from Hotel Management
5 Aug 2024 by Ella (Guest Relations Agent), Hotel Management
Lieber Ayat, wir freuen uns sehr über konkretes Feedback und sind offen für Verbesserungsvorschläge! Nur mit Deiner Hilfe können wir noch besser werden. Sende uns sehr gerne Deine Ideen per E-Mail.Wir freuen uns von Dir zu hören!Traumhafte Grüße,EllaGuest Relations Agent
by A verified traveler
Posted 29 Jul 2024
There were no more parking passes left when I arrived and though I wrote down the required information on a napkin and placed it on my dashboard, I got a parking ticket. I had to spend 40 min on hold with the hotel help number to find out what I could do about the ticket, which delayed my leaving. I also accidentally forgot my phone in my room and was then locked out of the hotel for an hour late at night (I had arrived after a concert) with no way to get back in, as the code to get in was on my phone and the only way to reach staff was with a phone number, which I couldn't call as I didn't have my phone. I finally found someone who had a phone and was able to call the number for me and then I was given a new code and was finally able to get back into the hotel and into my room. Would not stay here again. Even if I had had my phone with me, I still would not have been able to call the help number as I don't have cell phone coverage while I'm traveling, just wifi.
Comment from Hotel Management
30 Jul 2024 by Ella (Guest Relations Agent), Hotel Management
Dear Melanie,thank you for taking the time to share your feedback. We value your opinion and are sorry that our digital hotel concept didn't match your expectations during your stay with us. Everything we do is geared around giving you the perfect night's sleep and offering you great comfort without any frills to keep the price low.We hope you will give us another chance and stay with us again.Gorgeous greetingsEllaGuest Relations Agent
by A verified traveler
Posted 25 Jul 2024 on Hotels
Horrible scary area. Very hot. No AC.
Comment from Hotel Management
30 Jul 2024 by Ella (Guest Relations Agent), Hotel Management
Dear Guest,we really appreciate you taking the time to share your experience with us. Please accept our sincere apologies for the inconvenience caused. We rely on ventilation and blackout systems to keep the rooms cool. As we want to prevent the earth from heating up even more, we avoid environmentally harmful air conditioning. With your help, we can keep the carbon footprint as small as possible. We hope to host you again soon!Gorgeous greetingsEllaGuest Relations Agent
by A verified traveler
Posted 22 Jul 2024
McDreams stated multiple times that there is free parking included in our stay, but when we got there we saw signs that stated there was a €35 fine/ ticket for parking there overnight. We called the hotel number provided to us, and they said it’s not a problem, to just park anywhere and put the parking pass from our room on our car dash, and we will not get ticked/ fined The next morning, we did get a ticket/ fine and when we contacted the hotel for help, they essentially said it’s not their problem we failed to read the parking signs warning us of a possible fine. This was a very misleading and unpleasant experience, because we were also using a rental which meant we had to pay double the ticket amount to the company which added up to over $100 Canadian dollars. Extremely disappointed.
Comment from Hotel Management
2 Aug 2024 by Ella (Guest Relations Agent), Hotel Management
Dear ,thank you for your feedback. Please note that the parking facility is managed by the company Park&Control. It is unfortunate that you did not see the signs throughout the parking facility. We gladly assist you with your request:1. fill out goodwill application (download online) or directly at their honmepage2. attach hotel bill and parking ticket 3. send email to park&controlWe hope that you enjoyed your stay with us nevertheless and look forward to welcoming you back next time.Gorgeous greetingsEllaGuest Relations Agent
by A verified traveler
Posted 10 Jul 2024 on Hotels
Comment from Hotel Management
16 Jul 2024 by Ella (Guest Relations Agent), Hotel Management
Dear Oliver,we welcome feedback that will help us improve and are open to your suggestions!Maybe you could elaborate on your review and send us your ideas by email - it would be greatly appreciated!Gorgeous greetingsEllaGuest Relations Agent
by A verified traveler
Good location, no staff
Posted 5 Jul 2024 on HotelsThe hotel is in a good location and the price was great. The room was spotlessly clean and the shower was very good.
BUT - there are no staff on site to deal with any issues, just a phone number to ring. On arrival, we had problems accessing our check in code, which had been sent by email, due to a faulty phone. We were on hold in position 2 on the phone for over 5 minutes before finally hanging up and borrowing a very kind stranger's phone to access the email.
The room has no air conditioning or fan and was unbearably hot at night. There were no staff around to ask to borrow one and the queue on the phone was ridiculously long again. All the rooms are on the first floor with a flat roof outside so we couldn't open the window more than a couple of inches while we tried to sleep as we didnt feel it was very secure.
So, in summary, a good hotel for price, location and cleanliness, just stick a fan in the room and a few more folk to answer phone calls and it would be perfect!
Comment from Hotel Management
8 Jul 2024 by Ella (Guest Relations Agent), Hotel Management
Dear Robert,thank you for your feedback.We want all our guests to experience a dream stay here and will do our best to make your next visit even more enjoyable. Looking forward to welcoming you back soon.Gorgeous greetingsEllaGuest Relations Agent
