Ratings based on 45 Verified Reviews
4.7 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2024
Perfecta estancia. Personal muy amable y relax total
Comment from Hotel Management
1 Oct 2024 by Rain., Hotel Management
thanks for the review,it's our pleasure to serve you here.wish you all the best
by A verified traveler
Posted 6 Aug 2024
Frankie is a fantastic host!! He made everything seamless and made it feel as if you’re in your own home in such a beautiful place! Highly recommend.
Comment from Hotel Management
16 Aug 2024 by Rain., Hotel Management
Thank you so much, it's all our pleasure,looking forward to seeing you next time.
by A verified traveler
Posted 5 Jun 2024
We had a great stay at the No. 5 Valley Lodge! The staff are very accommodating and welcoming. The hotel is located very close to the West Entrance of the park and offers rides to the entrance on days you wish to explore. On our day at the resort, there were fun activities organized by the hotel, a beautiful pool overlooking the valley, and rice fields you could walk along! If we ever return to Zhangjiajie, we will be sure to return!
Comment from Hotel Management
5 Jun 2024 by Rain., Hotel Management
thanks for your good review,it's all our pleasure! wish you all the best.
by A verified traveler
Amazing View
Posted 4 Jun 2024 on HotelsAmazing scenery. The resort is very well kept and has friendly staff. The hotel receptionist Rain was extremely helpful, he helped me with booking all the activities i wanted to do and explain the process i should follow and timings. He kept up with me via phone chat to make sure everything was in order. They also will provide shuttle for your own activities at an additional price
Comment from Hotel Management
4 Jun 2024 by Rain., Hotel Management
Thanks for your good review,we're glad that you did enjoy here,it's all our pleasure, wish you all the best.
by A verified traveler
Posted 15 May 2024
We had a wonderful stay at No. 5 Valley Lodge. The staffs were so helpful and friendly. Frankie was the best. He arranged everything for us from national park tickets, meals, transportation. Anything we ever needed. They were also available through wechat at all times if we had any questions. The hotel is far from downtown (if you want to go to other destinations) but very close to Zhangjiajie NP. Highly recommend this place and we would absolutely book again if we come back.
Comment from Hotel Management
17 May 2024 by Rain., Hotel Management
hello, Thank you so much, it's all our pleasure,looking forward to seeing you next time.
by A verified traveler
Posted 8 May 2024 on Hotels
Comment from Hotel Management
12 May 2024 by Rain., Hotel Management
Thanks for your review,wish you all the best！
by A verified traveler
Posted 7 Aug 2023 on Hotels
Comment from Hotel Management
21 Aug 2023 by Rain., Hotel Management
thanks,wish you did enjoy here.
by A verified traveler
Posted 27 Jun 2023
We had a fantastic stay at No.5 Valley Lodge. The accommodation was fabulous, great infinity swimming pool with Mountain Views, hotel restaurant serves authentic delicious dishes.
The receptionist was extremely helpful :)
He contacted my via WeChat ahead of the trip to help arrange a pick up from the airport. He also arranged 2 days of tours for us with driver and guide. This was all last minute ! Thank you again, we will recommend this hotel to friends and family. Zhangjiajie is one of the most impressive scenery in China. Must visit !
Comment from Hotel Management
29 Jun 2023 by Rain., Hotel Management
Hi，Daisy. thanks for your recognition.it's all our pleasure to serve you.wish you did enjoy here,did enjoy in China,and welcome to China again infuture .
by A verified traveler
Posted 18 Jul 2021
The resort is in a beautiful, natural location with easy access to the National Park and great views across the valley. The staff are super attentive and at least two speak very good English if needed - Rain in particular was extremely helpful. We really enjoyed the food in the Chinese restaurant (less so in the Western one) and the infinity pool is a great spot to relax if you want to give your legs a rest from hiking. The rooms are a generous size and well maintained. Overall a really enjoyable stay but maybe just a little overpriced.
by A verified traveler
Treehouse
Posted 12 Jul 2021 on HotelsWe were very well looked after by Rain who contacted us before we arrived and organised everything we needed for our stay from batteries to entrance tickets.
The views were stunning, the hotel room was gorgeous and spacious, the bed was comfortable; plenty of hot water.
