Ratings based on 38 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2021
Beautiful hotel, location, bath. Things that were missing, an english map from the National park and the Spa was closed
Comment from Hotel Management
6 Nov 2021 by joyce xiang, Hotel Management
Dear Guest, Please accept our warmest greetings from Crowne Plaza Zhangjiajie Wulingyuan. thank you for your choosing Crowne Plaza Zhangjiajie Wulingyuan and we deeply grateful all the feedback of your stay experience.
We are glad to hear that you are satisfied with the location and room. As a member of the InterContinental Hotels Group, we care deeply about the guest experience, we hope that you have a great time for your staying. last time, Looking forward to your visiting again.
Kind regards
General Manager Quentin Zu
by A verified traveler
Good location but definitely not 5 star
Posted 24 Jul 2021 on HotelsThe superior room is a good size and it was maintained well. The check-in service was quick, easy and welcoming. The food and beverage service is below par - the staff are do not manage well when there are lots of tourist groups, there is a lack of direction and experience for staff, when handling big crowds. Breakfast time is hectic without allocated seats, food is not replenished quickly enough whilst some guests are allowed to take multiple plates and take food away for later (!). The food is also not good quality either. Room service menu is limited and we had no drinks list provided. Swimming pool and changing rooms were not clean nor open on time. More of a 3 star hotel which is disappointing for an IHG hotel. There is a tourist desk in the lobby and even though they are an outsourced company, the service from them is lacking too.
Comment from Hotel Management
12 Oct 2021 by Crowne Plaza Zhangjiajie Wulingyuan, Hotel Management
Dear Guest, Please accept our warmest greetings from Crowne Plaza Zhangjiajie Wulingyuan. thank you for your choosing Crowne Plaza Zhangjiajie Wulingyuan and we deeply grateful all the feedback of your stay experience,the architectural design style presenting the new charm with integrating modern fashionable culture element and Tujia and Miao architectural features.For connecting with the core scenic spots of Zhangjiajie Wulingyuan ,which is just 5 mins away by walk,it created a dynamic pattern and established the "herat-shape"buildings. All apartments have a private bathroom and the bathtub sets in the center for the better view when you take a shower.
We are sorry for the F&B service and recreation, they are not IHG standard, we fix it at once, still thankful to your understanding.
We value every comments you have mentioned in your feedback. we would like to express our sincere gratitude for your comments sharing because it will help us to improve and to create a perfect Crowne Plaza Staying Experience for each of our prestigious guest.Looking forward to your visiting again and share with us your second staying experience.
Kind regards
General Manager Quentin Zu
by A verified traveler
Posted 24 Oct 2019
Comment from Hotel Management
27 Oct 2019 by Hotel Manager Jimson Hao, Hotel Management
Dear Guest, We are glad to know that you have a wonderful stay in Crowne Plaza Zhangjiajie Wulingyuan and recommend to all guests. Convenient transportation of the hotel. The main entrance of the element full-time restaurant leads to the recreation center, with a gym, yoga room, indoor swimming pool and dry and wet steam room for guests to relax after the trip.It is our honor that you are satisfied with overall service and we are looking forward to your next visit.
by A verified traveler
Posted 15 Oct 2019
Big room and quiet, comfortable bed but temperature of swimming pool is cold.
Comment from Hotel Management
18 Oct 2019 by Hotel Manager Jimson Hao, Hotel Management
Dear Guest, We are glad to know that you have a wonderful stay in Crowne Plaza Zhangjiajie Wulingyuan and recommend to all guests. Convenient transportation of the hotel. The main entrance of the element full-time restaurant leads to the recreation center, with a gym, yoga room, indoor swimming pool and dry and wet steam room for guests to relax after the trip. At the same time, we appreciate your feedback, we will strengthen the water temperature management. It is our honor that you are satisfied with overall service and we are looking forward to your next visit.
by A verified traveler
Good Hotel to stay and relax
Posted 16 Jul 2019 on HotelsGreat hotel
Comment from Hotel Management
22 Jul 2019 by General Manager Jimson, Hotel Management
Dear guest,
We are glad to know that you are satisfied with the hotel location，facilities and the breakfast.In addition to this,we already reported the problems you mentioned to relevant department. Your feedback is very important to us , we are strive to make perfect as you, comfortable and graceful environment.Hope see you next time in here.
by A verified traveler
Posted 22 Jun 2019 on Hotels
Comment from Hotel Management
26 Jun 2019 by Jimson General Manager, Hotel Management
Dear Guest,
We are glad to know that Miya make you have a memorable experience, and thank you for satisfied with room facilities, we hope your next stay.
by A verified traveler
Posted 21 Jun 2019
Night shift check-in manager LEON was awesome. He is one of the few hotel managers in China that speaks & understands English fluently. He went out of his way to make sure my trip has the most memorable one. Hotel location is pretty much city center and about 20mins walk to the national park.entrance. Love the bathtub very nice for photography. The reception area very attractive. Hallways big & clean. Breakfast needs more western items. Pssss.... morning manager ZASON was great, too. He helped & guided me to get to my next attractions & destinations. Overall, very happy staying here. I’m given this hotel 10 stars. Thank you management.
Comment from Hotel Management
26 Jun 2019 by Jimson General Manager, Hotel Management
Dear IHG Rewards Club Member,
We are appreciate your highly recommend, and we already give your compliments to Leon and Eason. Glad to know that our staff service make you have a memorable trip in here and honor to know that you are satisfied with the hotel location, room facilities and staff service. Your approval will make us keep moving to strive on “True Hospitality” for all guests. Thank you for your lovely feedback again. We hope meet you in next time!
by A verified traveler
So so service
Posted 22 May 2019 on HotelsOne female, pregnant manager was very nice and helpful but other people at the front and another manager were not helpful at all, not looking for a solution and just saying they don’t know something or they don’t have something. They were also too chill and unconcerned about the guests, chatting amongst themselves.
Comment from Hotel Management
28 May 2019 by Jimson, Hotel Management
Dear Guests, thank you for taking the time to share your experience on your recent stay at the Crowne Plaza Zhangjiajie Wulingyuan. We would like to take this opportunity to apologize for any inconvenience our hotel may have caused you. After receiving your comments, we can assure you that we will share your feedback with our Front Office Manager to ensure guest services quality up to the standards. And We will continue to strengthen the training of the staffs to provide the better service for guests. Once again, we look forward to welcoming you back to see the improvements in the near future.
Best Regards,
by A verified traveler
a hotel with good service and convenient location
Posted 12 May 2019 on HotelsThe service was excellent, the breakfast spread was good and delicious. Bed and room comfortable and quiet. Locality is at the Zhangjiajie TianZhiShan entrance about 5 mins by car. Parking is free and easy. Walking to the main street is about 5 mins where u can find food and to do some shopping.
If you wish to have a easy way to tour zhangjiajie park with little walking, we did it by parking our car at the basement car park at the tianzhishan entrance. Paid the entrance fee of 228 yuan per head, take their shuttle bus to the cable car (72 yuan per haed) station up to tianzhishan, spectacular view. From there take the connecting shuttle bus to He Long park where there is a McDonalds and more sight seeing. Connecting again by bus provided to tian xie di yi qiao and skip the sight seeing there if u are not energetic, instead ask for direction and a 5 min-walk to take the bai long tian ti (lift costs 65 yuan) down to base station, at the base of the lift, take the shuttle bus again back to the tian zhi shan entrance where the car was parked. All in all u need about 5 hours. In this sense, the hotel is central to the planned activities. U may also drive up to another xin mu kang park entrance westward and the drive is scenic and relaxing, it's free as u are not entering the park. It's a 1 hour leisure drive. We enjoyed our stay in Crown plaza and it's very restful. We had dinner in the restaurant too and find the food good.
Comment from Hotel Management
21 May 2019 by Jimson, Hotel Management
Dear Guest, thank you for your feedback and we are pleased to know that you enjoyed your stay with us and that our restaurant and rooms made your stay experience more memorable. Many guests choose this hotel because of the good location and the value for price. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again and We hope to have an opportunity to serve you again in the near future.
by A verified traveler
Posted 4 Apr 2019 on Hotels
Comment from Hotel Management
10 Apr 2019 by Hotel Management Team, Hotel Management
Dear Guest,
Thank you for choosing Crowne Plaza Zhangjiajie Wulingyuan and good feedback sharing. We are truly grateful to know that you enjoyed an excellent staying during this trip. Looking forward to your visiting again and share with us more about your staying experience.
