Ratings based on 40 Verified Reviews
4.5 Room cleanliness
4.1 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Oct 2024
by A verified traveler
Posted 13 Jul 2024
There are some bed bugs bite me, so sad about it 😭😭
Comment from Hotel Management
14 Jul 2024 by April, Hotel Management
I'm terribly sorry. We'll get back to the manager on duty
by A verified traveler
Not up to the standard of this kind of hotel.
Posted 12 May 2024 on HotelsThe non smoking room was checked in with smoker.
The cleaning lady talks so loud at the corridor.
The waiter doesn’t seem to know what coffee milk is.
by A verified traveler
Posted 24 Nov 2019
Comment from Hotel Management
10 Jan 2020 by Cary Z- PR Executive, Hotel Management
Dear Guest,
Thank you for taking your valuable time to write such a nice review of Waldorf Astoria Chengdu. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. I will be sharing your positive review with my team, which will definitely motivate them to continue striving for excellence.
We very much look forward to welcoming you back.
With Kind regards,
by A verified traveler
Posted 18 Nov 2019 on Hotels
Comment from Hotel Management
10 Jan 2020 by Cary Z- PR Executive, Hotel Management
Dear Guest,
Thank you for taking your valuable time to write such a nice review of Waldorf Astoria Chengdu. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. I will be sharing your positive review with my team, which will definitely motivate them to continue striving for excellence.
We very much look forward to welcoming you back.
With Kind regards,
Cary Z- PR Executive
by A verified traveler
Posted 19 Mar 2019
Comment from Hotel Management
10 Jan 2020 by 成都华尔道夫酒店公关主任 Cary Z, Hotel Management
尊敬的宾客，
您好！ 非常感谢您近期选择下榻成都华尔道夫酒店，并利用的您的宝贵时间分享您对酒店的由衷喜爱和赞赏。我们秉承为每一位贵宾提供至真华尔道夫服务和打造独特难忘的入住体验，非常高兴看到您此次入住的总体体验比较满意。您的反馈对于我们服务品质的保持与提升非常重要。 诚挚期待着很快能在成都与您再次相遇！
顺颂商祺
成都华尔道夫酒店公关主任 Cary Z
Dear Guest,
Thank you for taking your valuable time to write such a nice review of Waldorf Astoria Chengdu. I am very proud to learn that you enjoyed your stay with us and we were able to exceed your expectations. I will be sharing your positive review with my team, which will definitely motivate them to continue striving for excellence.
We very much look forward to welcoming you back again.
With Kind regards,
Cary Z- PR Executive
by A verified traveler
Posted 29 Jan 2019 on Hotels
by A verified traveler
Great place to stay
Posted 23 Jan 2019 on HotelsGreat modern hotel. Extraordinary service. Highly recommended.
Comment from Hotel Management
10 Jan 2020 by Cary Z - PR Executive, Hotel Management
Dear Guest，
Thank you for your recent stay at Waldorf Astoria Chengdu. I hope that our inspirational modern environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your time and highly recommended and we hope to see you again soon.
With Kind regards,
Cary Z - PR Executive
by A verified traveler
Posted 26 Dec 2018 on Hotels
Comment from Hotel Management
2 Jan 2019 by Public Relations Executive, Hotel Management
Dear Guest,
Thank you for taking your valuable time to write such a nice review of Waldorf Astoria Chengdu. I am very proud to learn that you enjoyed your stay with us and we were able to exceed your expectations. As you are also our Hilton Honors Diamond member, I would like to express my gratitude for your continuing loyalty to our Hilton Hotels worldwide.
I will be sharing your positive review with my team which will definitely motivate them to continue striving for excellence.
Again, thank you very much for choosing Waldorf Astoria Chengdu and I very much look forward to welcoming you back to enjoy our “True Waldorf Service”.
With Kind regards,
by A verified traveler
Posted 12 Nov 2018
Comment from Hotel Management
21 Nov 2018 by Cary Z, Hotel Management
Dear Guest,
Thank you for taking your valuable time to write such a nice review of Waldorf Astoria Chengdu. I am very proud to learn that you enjoyed your stay with us and we were able to exceed your expectations. As you are also our Hilton Honors Diamond member, I would like to express my gratitude for your continuing loyalty to our Hilton Hotels worldwide.
I will be sharing your positive review with my team which will definitely motivate them to continue striving for excellence.
Again, thank you very much for choosing Waldorf Astoria Chengdu and I very much look forward to welcoming you back to enjoy our “True Waldorf Service”.
With Kind regards,
