Ratings based on 219 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
Buffet restaurant food offering is excellent, staff are nice, value is great
by A verified traveler from Colorado Springs
Posted 22 Nov 2024
by A verified traveler
Posted 24 Sep 2024
Magnificent Lobby. Friendly staff.
by A verified traveler
Posted 14 Jun 2024 on Hotels
Comment from Hotel Management
17 Jun 2024 by SLWU Communications, Hotel Management
尊敬的宾客，您好，感谢您下榻武汉香格里拉，您的满意就是我们最大的奋斗目标。您能在此拥有一次愉快的入住体验，我们倍感荣幸，衷心感谢您对酒店的支持与厚爱，期待与您的下次遇见，祝您生活愉快！
by A verified traveler
Posted 24 May 2024
Hotel location is great , staffs are friendly but still have room to improve.
Comment from Hotel Management
29 May 2024 by SLWU Communications, Hotel Management
Dear Guest, thank you very much for taking your precious time to share your stay experience. Shangri-La Wuhan is strategically located adjacent to the shopping mall of The MIXC, converging three subway lines, with abundant business and living resources for easy travel. We have been informed of your suggestions and would be grateful if you could provide us with more details so that we can gain a deeper understanding of the situation and solve any problems in a timely manner. The all-round satisfaction of our guests is our greatest concern, and we hope you can continue to support us to give us the opportunity to improve our own standards. We look forward to bringing you a more satisfactory experience next time, and wish you a happy life!
by A verified traveler from chicago
Posted 28 Mar 2024
two issues : unique in China
1. the check-in counter does not have enough small changes,
2. hotel staff have a hard time to call me a taxi.
it seems that everything is done through cell phone, but as a foreign tourist I don't have access to local cellphone services.
I have to change money to pay for local expenses.
Comment from Hotel Management
9 May 2024 by SLWU Communications, Hotel Management
Dear Guest, We apologize for not being able to add to your satisfaction on this trip. We take it very seriously that you were not happy during your stay at the hotel. We have been informed of the problems you raised, and we will continue to improve every detail to provide each guest with a more satisfactory stopover experience. At the same time, we will strengthen the training, improve their own service quality, with more detailed service to ensure that every guest can have a satisfactory experience during the stay. We sincerely hope that you can stay in our hotel again, and look forward to your visit again, wish you a happy life!
by A verified traveler from Shanghai
Posted 21 Oct 2023
Comment from Hotel Management
16 Nov 2023 by SLWU Communications, Hotel Management
Dear Guest,Thank you for staying at Shangri-La Wuhan , your satisfaction is our greatest goal. We are honored that you had a pleasant stay here, and we sincerely thank you for your support and love for the hotel, and look forward to meeting you next time, wishing you a happy life!
by A verified traveler
Posted 7 Oct 2023
The location is great and staff is very friendly and helpful.
Comment from Hotel Management
8 Oct 2023 by SLWU Communications, Hotel Management
Dear guests, we are delighted that you had a wonderful time at the hotel. Shangri-La Wuhan is located in the heart of Hankou, adjacent to the shopping mall of The MIXC, with a wealth of business and living resources. It is in the center of the entire metro network, about 1 minute away from Hongkong Road Metro Station, where three metro lines converge, and is conveniently located at the side of the hotel on GaoXiong Road where a number of specialty cafes are gathered, and the surrounding area within about 3 kilometers is home to the Wuguang Shopping Mall, K11, which provide convenient access to the city's business districts. Thank you for taking the time to share your stay with us, it is our honor to serve you, and we sincerely look forward to welcoming you again in the near future, wish you a happy life!
by A verified traveler
Posted 25 Sep 2023
Comment from Hotel Management
28 Sep 2023 by SLWU Communications, Hotel Management
尊敬的宾客，您好，感谢您下榻武汉香格里拉，您的满意就是我们最大的奋斗目标。您能在此拥有一次愉快的入住体验，我们倍感荣幸，衷心感谢您对酒店的支持与厚爱，期待与您的下次遇见，祝您生活愉快！
by A verified traveler
Posted 27 Jul 2023
Comment from Hotel Management
25 Aug 2023 by SLWU Communications, Hotel Management
Thank you for staying at Shangri-La Wuhan, your satisfaction is our greatest goal. We are honored that you had a pleasant stay here, and we sincerely thank you for your support and love for the hotel, and look forward to meeting you next time, wishing you a happy life!
