Ratings based on 338 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Dec 2024
Great location, walkable to old town but public transportation is accessible very nearby. Train and bus station is a 5 minute walk along with a shopping mall. A bonus is Luca in the same building great for early morning or late night snacks...
by A verified traveler
Posted 10 Dec 2024
Common areas were spotless.
Our room stank of cigarette smoke - we are non-smokers. Room wasn’t refreshed during our 3 night stay.
Breakfast was disappointing and would not choose this option again. Reception staff were very helpful.
by A verified traveler
Posted 7 Nov 2024
Good value hotel with good location
by A verified traveler
Posted 20 Oct 2024
Nice hotel close to the train station and centre. Good atmosphere and lovely breakfast with lots to choose from. Rooms are very clean. Would definitely recommend.
by A verified traveler
Posted 4 Oct 2024
In great lokation
by A verified traveler
Posted 4 Oct 2024
The property is in good location for my neads
by A verified traveler
Lovely stay buy no AC
Posted 20 Sep 2024 on HotelsThe AC wasn’t working in the rooms. I asked to be changed immediately upon checkin. When I got to the new room, there was air coming out of the AC dust but it wasn’t cold. That night, it was warm and impossible for me to sleep. I was sweating. Called reception and the gentleman was very nice who offered to change my room immediately or the next morning. I decided to do so the next morning.
The next morning, I asked to be changed and the lady at reception told me the whole hotel AC wasn’t working and they will fixed it within an hour.
I later asked for a refund of my stay if the AC isn’t working. Spoke to Alina. She spoke to her Manager who offered to change to another room. But not until they’ve checked to make sure the AC is working. Alina moved me to a lower floor room which had been refurbished. Lovely bathroom and it was a huge bonus. It was cooler but the AC only pumped out cool air (not cold) but I was happy with it as the nights were cool. In addition, Alina listened to me and my suggestions. She took them all on board and presented it to her Manager, who agreed to compensate me by providing free breakfast for the rest of my stay.
Overall, it was a nice stay as the hotel is very central and of course the Service Recovery initiated by Alina made the difference.
by A verified traveler
Posted 17 Sep 2024
Hotel was very clean and reception staff were very helpful. Wroclavia shopping centre less than 10 mins away.
Loved the arches below the rail track for drinks as and dining.
by A verified traveler
Posted 16 Sep 2024
by A verified traveler
Posted 11 Sep 2024
