Ratings based on 49 Verified Reviews
4.8 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2024
This hotel is beautiful, it has been very sympathetically restored and is immaculately clean. As others have noted staff/service lets it down. There is no friendly welcome, no how was your stay and the breakfast staff hide in the kitchen. If you work in hospitality you have to be able to interact with your guests. I would stay again because of convenience and quality of room but I wouldn’t have the breakfast.
by A verified traveler
Posted 18 Oct 2024
Hotel did not provide the "cityview" room that we had specifically booked and basically just said "too bad". Would not arrange for us to speak to manager, would not do anything to make it right in either a different room or anything else.
Parking is not very convenient, they didn't seem confident in best options and what is best is probably a long block away in an underground parking garage.
No refrigerator in rooms. Breakfast is average. The location is pretty good.
Comment from Hotel Management
21 Oct 2024 by Herbal Hotel Team, Hotel Management
Dear Guest, thank you for your opinion. Since our hotel is a city hotel, located in the very center of the city, every view from the window is a kind of "city view" - either of the neighboring tenement houses, or of the neighboring yard, or of the street where the hotel is located. The building has only 3 floors, so the view from our windows will never be a "city panorama", but an ordinary view of our immediate surroundings. On weekends, the hotel is 100% occupied, so it was no longer possible to change the assigned room because all of them were occupied at that time.When it comes to parking - we always recommend to our guests the nearest underground, guarded parking lot under the building of the National Forum of Music. Our guests like to use it because it is the cheapest parking option in the city (10 EURO per day). You can also park your car on the street - in front of the hotel, but this option is much more expensive, so we do not recommend it.We also clarify that as a 3-star hotel we do not offer refrigerators in the rooms, but we are considering equipping superior rooms and suites with them in the future.We are very sorry that you are not satisfied with your stay in our hotel, but we have no influence on such things as the view from the room window or the location of the parking lot.Kind regards,
by A verified traveler
Posted 8 Aug 2024 on Hotels
Hotel jest nowy, czysty i bardzo ładny. Niestety, wanna w łazience to całkowite nieporozumienie; bez szans na szybki prysznic, zwłaszcza pod ściętym sufitem. Bardzo niekomfortowe rozwiązanie.
Kolejny minus to brak klimatyzacji.
Comment from Hotel Management
9 Aug 2024 by Przemysław, Hotel Management
Szanowna Pani Agnieszko,Dziękujemy za wystawioną ocenę, miłe słowa o naszym hotelu oraz uwagi, dzięki którym możemy polepszać nasze usługi we wskazanych obszarach. Naszym Gościom oferujemy zarówno pokoje z wannami, jak i z bezprogowym prysznicem. Jeśli tylko znamy preferencje naszych gości w tym zakresie na etapie dokonywania rezerwacji lub przy zameldowaniu - możemy przydzielić pokój z wygodną dla danej osoby łazienką. Serdecznie zapraszamy do ponownego odwiedzenia nas przy kolejnym pobycie we Wrocławiu. Przepraszamy bardzo za napotkane niedogodności - niestety ze względu na to, że nasz hotel znajduje się w 300-letnim zabytkowym budynku dawnego klasztoru, nie otrzymaliśmy zgody Miejskiego Konserwatora Zabytków, pod nadzorem którego jest nasz obiekt, na wykonanie klimatyzacji, dlatego podczas upałów można jedynie używać w pokojach wentylatorów mechanicznych. Zespół Hotelu Herbal
by A verified traveler
Herbal hotel worth the stay
Posted 6 Jul 2024 on HotelsA really nice and tidy hotel with at great atmosphere. Not just another Borring hotel. Simple and tasty breakfast.
Comment from Hotel Management
9 Aug 2024 by Herbal Hotel Team, Hotel Management
Dear Mads, thank you very much for giving the highest note in the assessment of our services and for your kind words about our facility. We hope that you will visit us again during your next stay in Wrocław - we cordially invite you!
by A verified traveler
Posted 23 Jun 2024 on Hotels
Comment from Hotel Management
9 Aug 2024 by Herbal Hotel Team, Hotel Management
Dear Guest, thank you very much for giving such a high note in the assessment of our services. We hope that the negatively received aspects of your stay at our hotel will not outweigh its positive reception and that we will have the opportunity to host you again in our hotel and leave only positive impressions after your stay.
by A verified traveler
Posted 8 Jun 2024
Comment from Hotel Management
9 Aug 2024 by Herbal Hotel Team, Hotel Management
Dear Guest, thank you very much for giving the highest note in the assessment of our services. We hope that you will visit us again during your next stay in Wrocław - we cordially invite you!
by A verified traveler
Historical and comfortable
Posted 1 Jun 2024 on HotelsThis was a slight splurge for us and it felt like a luxury hotel. We had a great stay at Herbal. It was clean, quiet, comfortable, and stylish. We loved that they kept the old wooden beams in our room. Lots of great places to eat nearby and a 10 minute walk to the square.
by A verified traveler
Posted 30 May 2024
Beautifully converted building recently converted. Peaceful atmosphere in a central location.
by A verified traveler
Posted 12 May 2024 on Hotels
by A verified traveler
Posted 26 Mar 2024 on Hotels
