Ratings based on 329 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Dec 2024
The hotel was fine for one night whilst visiting the Christmas market. The room was large, clean and was pretty warm as I think it has under floor heating. The hotel does need to invest in some new pillows and a couple of UHT milk with the teas/coffees would be great.
Comment from Hotel Management
20 Dec 2024 by Recepcja Hotelu Dikul, Hotel Management
Dziękujemy za Twoje uwagi! Każda opinia jest dla nas cenną wskazówką do dalszego doskonalenia. Zależy nam, by stale ulepszać nasze usługi, a Twoje zdanie nam w tym pomaga. Cieszymy się, że mogliśmy Cię obsłużyć.
by A verified traveler from Edinburgh
Posted 4 Nov 2024
Value for money
Clean
Comfortable
Convenient
Near to attractions
Comment from Hotel Management
5 Nov 2024 by Anna, Hotel Management
Thank you for your feedback! We're thrilled to hear you found our accommodation clean, comfortable, and convenient, as well as great value for money. It’s wonderful to know that our location added to your experience by being close to nearby attractions. We hope to welcome you back for another enjoyable stay!Warm regards,Reception, Hotel Dikul
by A verified traveler
Posted 30 Aug 2024 on Hotels
The reception staff need to improve communication and interpersonal skills.
by A verified traveler
Posted 24 Jul 2024
At first glance the property looked nice. Once we turned the AC we quickly discovered it was broken. Leaked non stop even after one attempt of the staff trying to fix it. We had wet towels and dripping noise for entire stay. Additionally the shower stall floor was very soft and we worried of breaking it. Ni where to hang the towel. Poor service.
by A verified traveler
Posted 19 Jul 2024 on Hotels
by A verified traveler
Posted 2 Jul 2024
Front desk staff isn’t polite and sometimes rude. Housekeepers insulted me using bad Ukrainian words. They charge for housekeeping no trash gags available.
by A verified traveler
Not great...
Posted 12 Jun 2024 on HotelsLate check in only. Very bad smell in the room, dirty iron destroyed my shirt when i used it. No hand drying towels or dryer in the reception atea toilet. On a positive note the breakfast selection and quality was excellent.
by A verified traveler
Posted 7 Jun 2024 on Hotels
by A verified traveler
Posted 30 May 2024 on Hotels
by A verified traveler
Posted 30 May 2024
Great location, Big rooms, Quiet surroundings, Ample facilities.
Needs quicker response from housekeeping and maintenance services though.
