2/10 Terrible
Patricia
Nov 1, 2024
Disliked: Staff & service, amenities, property conditions & facilities
The doors on the rooms were not fit properly to seal. It had a huge gap where light & noise could get in/out. As a disabled female traveling alone, it was scary to hear someone in the next room cough & it sounded as if they were in bed with me! I keep my laptop on for sound-it helps me sleep- but was woken at 3AM to tell me it was disturbing other people!! I lowered it & was told again it was too loud!! The sound on a normal laptop is not that loud. When I said I lowered it again & they came back to tell me it was still too loud, I told them I could barely hear it & this was nonsense!! I have a hard time walking & was in a lot of pain from driving. I stopped, as I did at a previous hotel in NY, so I could take my pain medication & rest, & I told the manager this. The next knock was the police, stating that I had to leave!!!!! I told them I could not drive & at first they stated they would get me an ambulance & then said I COULD NOT GET ONE!!!!!! I said I would need one because I am unable to drive on these meds & was then told I could stay if I TURNED OFF THE TV BECAUSE IT WAS DISTURBING OTHER GUESTS!!!!! A LAPTOP IN THE ROOM I HAD PAID FOR!!!!! I WAS TREATED HORRIBLY BY ALL INVOLVED AS A DISABLED PERSON & AS A FEMALE TRAVELING ALONE!!!!!!