Ratings based on 989 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Management has a careless attitude which is toxic. Poor communication with guests regarding time when breakfast for coffee and donuts begins and ends. No signage in the lobby. Poor value with just coffee and donuts for “breakfast.” Customer service vibe is poor.
Comment from Hotel Management
2 Dec 2024 by guest services, Hotel Management
We appreciate your review to better improve our services and take guest complaints seriously. The majority of our guests continue to choose us for our kind and courteous staff. Upon CCTV review of the interaction with the staff there doesn't seem to be any negative issues. All usual information was communicated and a pleasant greeting along with directions to the room. We hope the remainder of your weekend was pleasant.
by A verified traveler
Posted 28 Nov 2024
What I like about my stay was the receptionist was really nice and polite also I like the shopping area around hotel which is within walking distance
Comment from Hotel Management
29 Nov 2024 by guest services, Hotel Management
Thank you for choosing Super8 by Wyndham Waco Mall and taking the time to post such a wonderful review. We look forward to providing lodging for your next stay! With our appreciation- Guest Services
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
25 Nov 2024 by guest services, Hotel Management
Thank you for choosing Super8 by Wyndham Waco Mall for your trip and taking the time to share the wonderful rating.We enjoyed meeting your expectations for value and comfort.With our appreciation Guest Services
by A verified traveler
Posted 19 Nov 2024
Super easy to check in. Super nice front desk attendant.
Comment from Hotel Management
21 Nov 2024 by guest services, Hotel Management
Thank you for choosing Super8 by Wyndham Waco Mall and taking the time to post the kind review. We enjoyed making your experience pleasant and look forward to providing lodging for any future trip to the Waco area. With our appreciation- Guest Services
by A verified traveler
Posted 12 Nov 2024
Clean comfortable and friendly staff
Comment from Hotel Management
12 Nov 2024 by guest services, Hotel Management
Thank you for choosing Super8 by Wyndham Waco Mall for your trip! We appreciate the wonderful rating and kind comments regarding your experience. We hope you will consider Super8 by Wyndham Waco Mall for any future lodging needs.
by A verified traveler
Posted 3 Nov 2024
As expected, but room was filthy. Bedding damp with musty mildewing smell. Asked for extra pillows, none provided. Noisy. Just spend the extra money and go somewhere nicer.
Comment from Hotel Management
5 Nov 2024 by guest services, Hotel Management
We never intend to disappoint a guest and would have liked to have the opportunity to resolve any issues after check in. We could have offered a cancellation, as we do not want a guest to feel uncomfortable or forced to stay. The area was not booked for the weekend and many options were available during your check in time frame. We hope the remainder of your time in the area was pleasant. With apologies we didn't meet your expectations.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
4 Nov 2024 by guest services, Hotel Management
Thank you for choosing us for your trip to the Waco area! We appreciate taking the time to post the wonderful rating of your experience. We hope you will consider Super8 by Wyndham Waco Mall for any future lodging needs. With appreciation- Guest Services
by A verified traveler from Richardson
Posted 2 Nov 2024
good size of rooms
Comment from Hotel Management
2 Nov 2024 by guest services, Hotel Management
We appreciate your business! Thank you for the wonderful 5* review. We enjoyed meeting your expectations and hope to provide lodging for any future trip. With appreciation- Super8 by Wyndham Waco Mall
by A verified traveler
Posted 29 Oct 2024
Everything was good
Comment from Hotel Management
1 Nov 2024 by guest services, Hotel Management
Thank you for taking the time to share the wonderful review. We appreciate your business and hope you may consider Super8 by Wyndham Waco Mall for any future lodging needs.
by A verified traveler
Posted 28 Oct 2024
Nice room and bed.
Comment from Hotel Management
1 Nov 2024 by guest services, Hotel Management
Thank you for choosing Super8 by Wyndham Waco Mall.We appreciate the kind review and enjoyed providing a comfortable stay. We look forward to providing lodging for your next trip to the Waco area!
