Ratings based on 985 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Front desk was rude and room thermostat did not work.
by A verified traveler
Posted 27 Nov 2024
The staff from check in, dining staff were excellent and very friendly and professional. The food was excellent and the wait staff friendly. Our room was okay, was very dusty, the sofa in the room had stains all over. We reported the condition to the front desk staff and they were very apologetic
by A verified traveler
Posted 23 Nov 2024
The room was awful. Mold in the bathroom and not clean
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 9 Nov 2024
Found someones belt in room behind couch. Ac not working. Limited dining
by A verified traveler
Posted 7 Nov 2024
Couldn’t get out of the parking lot. Staff was helpful and quick to remedy the issue, but certainly needs addressed at the property.
Comment from Hotel Management
8 Nov 2024 by Justin, Hotel Management
Dear Cass,Thank you for taking the time to share your positive review regarding your recent stay with us. We are pleased to hear that our staff was able to assist you promptly when you encountered issues with the parking lot.I want to assure you that we are aware of the parking situation and are currently in the process of restructuring our entire front parking lot to enhance the experience for our guests. Your feedback is invaluable in helping us improve, and we appreciate your understanding as we work through these changes.Best regards, Justin
by A verified traveler
Posted 7 Nov 2024
A lot of construction going on. Room had a strange odor. Staff was very helpful & friendly. Conveniently located near the airport.
Comment from Hotel Management
8 Nov 2024 by Justin, Hotel Management
Dear Carl,Thank you for taking the time to share your experience with us. We are thrilled to hear that our staff provided you with helpful and friendly service during your stay. However, I sincerely apologize for the strange odor you encountered in your room and any inconvenience it may have caused. We are currently undergoing construction to enhance our facilities, and we appreciate your understanding during this time.We are glad to know that our location was convenient for you, and we hope to welcome you back in the future for an even better experience. Thank you again for your feedback.Best regards,Justin
by A verified traveler
Posted 5 Nov 2024
The facilities were in disarray and the staff were inhospitable. It was a disappointing experience and I doubt I’d stay there again.
Comment from Hotel Management
8 Nov 2024 by Justin, Hotel Management
Dear Carl, I want to sincerely apologize for the disappointing experience you had during your recent stay with us. It is unacceptable that our facilities were in disarray and that our staff did not meet the high standards of hospitality that we strive to provide. Your feedback is invaluable, and I assure you that we are taking it seriously.We are currently undergoing construction and renovations, which we are excited about, as we believe it will significantly enhance our guests' experience in the future. We truly hope you will consider giving us another chance once the renovations are complete. Thank you for your understanding, and please feel free to reach out if you have any further concerns.Best regards,Justin
by A verified traveler
Posted 4 Nov 2024
This was one of the worst hotels I have ever stayed in while traveling. Our trip was for 4 days and the first we stayed in was infested with ants. Then when they moved us to another room there was hair in the bathroom sink, room smelled like mildew. But when I asked to speak to the manager about these things and more I was told she wasn’t available to speak to me and that I would need to send an email and that the way to communicate with her. I asked for a call back and compensation I still til this day have gotten and call back or refund from my stay. My stay was on August 23-27th……. THE WORST HOTEL TO STAY AT !!!!!!!!!! I would not recommend to a homeless person.
Comment from Hotel Management
5 Nov 2024 by Hilton Airport , Hotel Management
Dear Heavenly,Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you experienced, including the presence of ants in your room and the cleanliness issues in the second room. This is certainly not the standard we strive to maintain, and I understand how disappointing this must have been for you.I also regret that our communication did not meet your expectations during your stay. Your comments are invaluable to us, and I assure you that we are taking immediate steps to address these issues with our team to ensure a better experience for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a much improved stay.Best regards, Justin
