Ratings based on 501 Verified Reviews
2.0 Room cleanliness
2.5 Service & staff
2.1 Room comfort
1.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Not happy and I want my money back
Posted 30 May 2022 on HotelsI showed up for my reservation and they said they were completely booked. They didn’t even make reservations through hotels.com so they weren’t sure how it was made. They were under a different name than what was listed. They are OYO now. When I called hotels.com, they couldn’t even reach them because it was the wrong number listed on their site. I was told that my reservation was cancelled without a charge and they gave me a voucher for another booking. Almost a month later and I I receiving a no show charge for the hotel. This is not okay.
by A verified traveler from East Peoria
Posted 29 Oct 2021 on Travelocity
room didn't look clean, bedding was in poor shape
Comment from Hotel Management
29 Oct 2021 by Cheshta, Hotel Management
Apologies for the problems you had faced, Robert! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ivy
by A verified traveler
Posted 4 Oct 2021
Only smoking rooms are offered. Some rooms were boarded up along with half of the lobby. Very unsafe to stay here
Comment from Hotel Management
5 Oct 2021 by Ammy, Hotel Management
Hi, Garrett! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia.
by A verified traveler
Posted 3 Oct 2021
Place was closed when we got there. Sign on door turning people away. Wouldn't even talk to us about our reservation.
Comment from Hotel Management
4 Oct 2021 by Jane, Hotel Management
Hi, Jahaira! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!
by A verified traveler
My problem was this site
Posted 2 Oct 2021 on HotelsMy stay was ok for the price, but booking online cost me to pay twice. Hotels.com has the hotel I stayed at still on its website and they do not honor online booking anymore.
Comment from Hotel Management
3 Oct 2021 by Jane, Hotel Management
Hi, Tanya! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Jane!
by A verified traveler
Posted 2 Oct 2021 on Hotels
Comment from Hotel Management
3 Oct 2021 by Ammy, Hotel Management
Hi, Jennifer! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.
by A verified traveler
Posted 26 Aug 2021
by A verified traveler
Posted 6 Aug 2021 on Hotels
Comment from Hotel Management
7 Aug 2021 by Noah, Hotel Management
Hi, Kheli! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Amelia.
by A verified traveler
Posted 6 Aug 2021 on Hotels
Comment from Hotel Management
17 Sep 2021 by Cheshta, Hotel Management
Hi, Anthony! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy
by A verified traveler
Posted 5 Aug 2021
I did not wind up staying at this hotel for several reasons. First & foremost THEY DO NOT HONOR ONLINE RESERVATIONS INCLUDING THOSE MADE HERE!!! I got there & found out they had no reservation for me. Second, the exterior of the hotel is brutal. There’s plywood over several room windows and there are signs all over the office about all the services they do not provide. Third, THE ROOMS LOOK NOTHING LIKE THE PHOTOS!!! The room I was given had a mattress so thin it might as well have been a sleeping bag on boards. The rest of the room was in rather rough shape, the carpet was extremely worn, and the room (despite being a nonsmoking room) reeked of stale cigarettes & spilled beer. Great for a dive bar, but not what I look for in a place to stay. If it was possible, I would give this place negative stars. Thoroughly horrible experience.
Comment from Hotel Management
17 Sep 2021 by Ammy, Hotel Management
Apologies for the problems you had faced, Nathan! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.
