Ratings based on 611 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
by A verified traveler from Hove
Posted 2 Nov 2024
Very friendly staff, good clean rooms. But the one person allocated to reception for our wedding party was overwhelmed, through no fault of his own, by the number of guests arriving at the same time.
by A verified traveler from Block B Flat 604
Posted 16 Oct 2024
Very nice room with high standard of furniture and fittings.
Lifts not working and no offer at reception to help elderly guest to get luggage from reception to room on 2/3 floor.
Comment from Hotel Management
20 Oct 2024 by Roxanne, Hotel Management
Good Evening,Thank you for taking the time to fill on the online feedback form. I am very happy to hear that you enjoyed your stay with us, equally disappointed that our staff was not as helpful as they should of been.since reading this I have spoken with all members of reception the importance in keeping our guests happy and to be as helpful as we can, Especially if one of our lifts is not working.We do hope to welcome you back in the near future.
by A verified traveler
Posted 9 Oct 2024
It was so noisy i really struggled to sleep. There was a party back and forth to their rooms with doors banging every few minutes. Was not good considering i had my best friends funeral the day after.
Comment from Hotel Management
20 Oct 2024 by Roxanne, Hotel Management
Dear KirstenThank you for your feedback regarding your stay at the hotel. I am sorry to read your comments regarding the hotel and service you received during your stay. Your comments have been noted so we can look to implement improvements in the areas mentioned. I hope we can welcome you again in the future.
by A verified traveler
Posted 8 Oct 2024
Lovely clean hotel with staff readily available to help. Not your regular budget hotel in terms of what you get for your money. It's similar in price to other budget hotels but you get more quality.
Only downside for me was I had to pay extra for parking because I didn't book directly with the hotel and parking could be a nightmare if there are functions happening in the hotel.
Comment from Hotel Management
20 Oct 2024 by Roxanne, Hotel Management
Good Evening,Thank you for taking the time to fill out our online feed back form, we are glad to hear that you have enjoyed your stay with us and that our staff looked after you. Please except my apologies for the parking situation.We do hope to welcome you back in the future
by A verified traveler
Posted 6 Oct 2024
On arrival i was gestured by a member of staff towards a party that were setting up for an event on the assumption that i was with them. In my opinion i can only presume this is because of my colour. Staff should be more professional and approach each guest as an individual as i found this offensive.
My room was a few doors away from members of this party who carried on the party in there room until the early hours of the morning and i didnt get to sleep until 5am. The lift in the main reception was not working all weekend , this service is not acceptable for the money i paid
Comment from Hotel Management
20 Oct 2024 by Roxanne, Hotel Management
Dear Jason,Thank you for taking the time to complete your feedback on your stay. I am sorry to read that you experienced an issue with the professionalism of the staff on Duty. Your comments have been noted and will be taken seriously.
by A verified traveler
Posted 23 Sep 2024
Desperately needs a infrastructure update. Main reception area small and smelly. Needs new plumbing
However, staff service was very good. Surprise that a Best Western property would not be kept up.
Comment from Hotel Management
5 Oct 2024 by Roxanne, Hotel Management
Good Evening,Thank you for taking the time to fill out our online score board. I am very happy to hear that our staff looked after you well. Regarding the receptions appearance, we are still undergoing some refurbishment to the hotel and hope to give reception a new lease of life in the new year.
by A verified traveler
Posted 2 Sep 2024
Comment from Hotel Management
5 Oct 2024 by Roxanne, Hotel Management
Good Evening,Thank you for taking the time to leave us your score, If you are able to provide a little feedback as to the low score, We welcome all feedback, this helps us look more into the areas that need more attention focused on
by A verified traveler
Posted 25 Aug 2024 on Hotels
Comment from Hotel Management
5 Oct 2024 by r, Hotel Management
Thank you for taking the time to leave a great score.We hope to welcome you back in the future
by A verified traveler
Posted 23 Aug 2024
The air conditioning was down.
Comment from Hotel Management
5 Oct 2024 by Roxanne, Hotel Management
Good Evening,Thank you for a great score, I am glad to hear that you have enjoyed your stay with us, even though the air is not in commission yet, We are hoping that they will have this up and running in the new year.We hope to welcome you back in the near future.
