Ratings based on 617 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
18 Nov 2024 by GM, Hotel Management
thank you
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 10 Nov 2024
This place is outdated, old, and dirty. The toilet in my room was leaking water. Yes you heard that right. The counter tops were dorty. There was hair on the chair. There are people just hanging outside in the hallways. This place is said. Looks more like a hotel in the hood. Never staying here again.
Comment from Hotel Management
11 Nov 2024 by Hotel Management, Hotel Management
Dear Teng,Thank you for taking the time to share your feedback. We apologize for the condition of your room and the inconvenience you experienced. Cleanliness and maintenance are priorities, and it's clear we missed the mark during your stay. Your comments regarding the facilities and overall environment have been shared with our team so that these issues can be addressed promptly. We regret that your stay was disappointing and will work diligently to enhance our standards and provide a more welcoming experience. Thank you again for your feedback; it helps us improve.Sincerely,Hotel Management
by A verified traveler
Posted 8 Nov 2024
It’s was a nice stay for the night
Comment from Hotel Management
9 Nov 2024 by Hotel Management, Hotel Management
Dear Blake, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. We appreciate you taking the time to share your concerns, and we hope to accommodate you again in the future.Sincerely,Hotel Management
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
18 Nov 2024 by GM, Hotel Management
thank you
by A verified traveler
Posted 6 Nov 2024
Very clean and cozy
Comment from Hotel Management
18 Nov 2024 by GM, Hotel Management
Thank you
by A verified traveler
Posted 4 Nov 2024
Everything was perfect
Comment from Hotel Management
6 Nov 2024 by Hotel Management, Hotel Management
Dear Hugo, Thank you for choosing Extended Stay America. Our top priority is to ensure you have an exceptional stay in all aspects of our hotel, and we are delighted that we met your expectations. We appreciate you taking the time to acknowledge our efforts. We look forward to welcoming you back soon.Sincerely,Hotel Management
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
18 Nov 2024 by GM, Hotel Management
thank you
by A verified traveler
Posted 7 Oct 2024
Good value for the money.
Comment from Hotel Management
18 Nov 2024 by GM, Hotel Management
thank you
by A verified traveler
Posted 3 Oct 2024
Comment from Hotel Management
18 Nov 2024 by GM, Hotel Management
thank you
