Ratings based on 979 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
The front desk was friendly. The bathroom had black mold in it. Drug deals in the parking lot. The breakfast was a banana, yogurt and granola bar with a choice of orange juice or apple juice.Very disappointing.
Comment from Hotel Management
28 Nov 2024 by Hotel Manager, Hotel Management
Dear Shanna,Thank you for sharing your experience. While we're pleased to hear our front desk team was friendly, we’re deeply concerned about the issues you mentioned. Cleanliness and safety are top priorities, and your feedback about the bathroom and parking lot is being addressed with urgency. We also regret the breakfast didn’t meet your expectations and will review how we can improve. Please accept our sincere apologies.Sincerely, Hotel Manager
by A verified traveler
Posted 27 Nov 2024
Decent and Clean room. Should advertise a Continental breakfast if that’s what you’re serving.
Comment from Hotel Management
28 Nov 2024 by Hotel Manager, Hotel Management
Dear Ruthann,Thank you for your feedback! We're glad you found the room clean and decent—it’s always our goal to provide a comfortable stay. We appreciate your suggestion about clarifying the breakfast offering and will consider it to ensure accurate advertising. Your input helps us improve, and we hope to provide an even better experience during your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Hotel Manager, Hotel Management
Dear Norma,Thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager
by A verified traveler
Posted 24 Nov 2024
Nice second floor king room. Comfortable bed. Large room. Great for our dog. Would definitely stay again. Easy access to I-5.
Comment from Hotel Management
25 Nov 2024 by Hotel Manager, Hotel Management
Dear Deann,Thank you for your great feedback! We're so glad to hear you enjoyed your second-floor king room and found the bed comfortable. It's wonderful that the room worked well for both you and your dog. We’re also pleased that the location’s easy access to I-5 was convenient for your travels. We’d love to welcome you back again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Hotel Manager, Hotel Management
Dear Odilon Mendoza,Thank you for your stay and the glowing 5-star review. Knowing that our guests recognize and value our efforts is incredibly uplifting. Your high rating serves as a strong motivator for our entire team. Ensuring guest satisfaction is our utmost priority, and we eagerly anticipate the opportunity to welcome you back shortly! Sincerely, Hotel Manager
by A verified traveler
Posted 21 Nov 2024
Windy stormy raining, Hardly heard a thing.
Stores are close by to get what you need
Comment from Hotel Management
22 Nov 2024 by Hotel Manager, Hotel Management
Dear Cindra,Thank you for your feedback! We’re glad to hear that you had a peaceful stay despite the windy, stormy weather. It’s great that our location near stores made it convenient for you to get what you needed. We hope to welcome you back soon under sunnier skies!Sincerely, Hotel Manager
by A verified traveler
Posted 20 Nov 2024
The guy working the check-in was super friendly. Place was clean!
Comment from Hotel Management
22 Nov 2024 by Hotel Manager, Hotel Management
Dear Auralee,Thank you for your feedback! We’re so glad to hear that our team member at check-in made a great impression with their friendly service. It’s also wonderful to know you found the place clean and welcoming. Your satisfaction means a lot to us, and we hope to have the pleasure of hosting you again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 19 Nov 2024
Right off the freeway.
Efficient for where you need to be
shopping is convenient mall on the other side of the freeway
You can't stop the younger people from racing their cars Around not too bad.
Comment from Hotel Management
19 Nov 2024 by Hotel Manager, Hotel Management
Dear Cindra,Thank you for your feedback! We're glad you found our location convenient, especially with easy freeway access and shopping options nearby. We understand how occasional noise from nearby activities can be a concern, and we appreciate your patience with that. It's great to hear it didn’t detract too much from your stay. We hope to welcome you back for another comfortable visit whenever you're in the area again!Sincerely, Hotel Manager
by A verified traveler
Posted 18 Nov 2024
Working late night
Your people made it easy to Check-in and reserve A room for another night
Comment from Hotel Management
19 Nov 2024 by Hotel Manager, Hotel Management
Dear Cindra,Thank you for your kind feedback! We're delighted our team could make your late-night check-in and reservation process smooth and hassle-free. Providing excellent service, especially during those late hours, is important to us. We’re glad we could accommodate your needs and make your stay comfortable. We hope to welcome you back again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 18 Nov 2024
Good
Comment from Hotel Management
18 Nov 2024 by Hotel Manager, Hotel Management
Dear Asan,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again.Sincerely, Hotel Manager
