Ratings based on 979 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Hotel Manager, Hotel Management
Dear Meredith, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.
by A verified traveler
Posted 20 Sep 2024
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Comment from Hotel Management
21 Sep 2024 by Hotel Manager, Hotel Management
Dear Patrick, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager.
by A verified traveler
Posted 19 Sep 2024
I booked an accessible room with a walk-in or roll in shower. At Check in I was told I’d be on the second floor and when I asked about one on the first floor, I was told they were all on the second floor. After getting all my luggage and things to the room I noticed the shower Was really more a tub and had a small lip about 8 inches. When I checked again with office I was told there was a Roll in or walk-in shower on the first floor. After driving all day, I didn’t appreciate that the confusion by the desk staff caused me to take all my luggage from the second floor back down to the first floor room.
Other than that, the room was fine.
Comment from Hotel Management
19 Sep 2024 by Hotel Manager, Hotel Management
Dear Toby,Thank you for your feedback. We're glad the room itself was satisfactory. Based on your comments, I have personally taken action to investigate these claims, and we will take immediate action if necessary. Request your understanding and reconsideration to visit. Sincerely, Hotel Manager.
by A verified traveler
Posted 14 Sep 2024
The rooms were nice
Little things that need attention. Plug ins are loose or dont work, cobwebs need to be cleaned up in the rooms.
Comment from Hotel Management
19 Sep 2024 by Hotel Manager, Hotel Management
Dear Dao,Thank you for your feedback! We're glad to hear that you found the rooms nice during your stay. Your observations will definitely be taken into consideration. Guest comments are valuable inputs for us to better our services. You can expect a further improved stay next time. We hope you will come back and see us again soon.Sincerely, Hotel Manager.
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Hotel Manager, Hotel Management
Dear Sheryl, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager
by A verified traveler
Posted 10 Sep 2024
Dirty fan, noisy freeway, poor breakfast
Comment from Hotel Management
10 Sep 2024 by Hotel Manager, Hotel Management
Dear David,Thank you for staying with us. We're sorry you weren't completely satisfied with your stay. We are taking the necessary steps to remedy all of the problems that occurred during your visit. Please come back and see us again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 7 Sep 2024
Was perfect for what we needed. Nearby dining. Good breakfast. Awesome staff.
Comment from Hotel Management
7 Sep 2024 by Hotel Manager, Hotel Management
Dear Susan,Thank you for your kind words! We're glad our hotel met your needs with its convenient location, and good breakfast. We're especially happy to hear our staff made your stay enjoyable. We look forward to welcoming you back!Sincerely, Hotel Manager.
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
5 Sep 2024 by Hotel Manager, Hotel Management
Dear Jason, Thanks so much for your very kind feedback. I sincerely appreciate your 3 star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager.
by A verified traveler
Posted 1 Sep 2024
Comment from Hotel Management
3 Sep 2024 by Hotel Manager, Hotel Management
Dear Erika, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager.
by A verified traveler
Posted 1 Sep 2024
Would stay here again
Comment from Hotel Management
3 Sep 2024 by Hotel Manager, Hotel Management
Dear Sheryl,It is nice to hear from you. You are more than welcome to stay with us again soon, and I hope you are able to do so soon. Our hotel and its amenities are truly a source of pride for us, and we hope to earn your trust. We appreciate the opportunity to satisfy you, as we satisfy so many other customers every day. Our thanks once again to you.Sincerely, Hotel Manager.
