Ratings based on 740 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
I had a first floor room and my window was broken so I put some stuff near the window so if somebody opens it I can hear them and my personal belongings will fall. The mattress had stains all over it very disgusting. Didnt sleep much so I can leave first thing in the morning
Comment from Hotel Management
23 Nov 2024 by General Manager, Hotel Management
Dear Gracemarie,We appreciate you sharing your thoughts regarding your recent stay at our property. We're very sorry to hear we did not meet your expectations and that you were disappointed with our accommodations. Please accept our sincere apologies for the issue you encountered with the window in your room; our front desk team is always available to help find solutions to any such concerns during your time with us and to ensure you have a safe and comfortable experience. We will certainly address your comments internally and work with our team to make sure the problems you raised are resolved and improvements made going forward. Your feedback is essential and allows us to continually review guest satisfaction and areas where we need to be doing better. Thank you for your valuable input.Tarun Patel
by A verified traveler
Posted 18 Nov 2024
You get what you pay for ..
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Dear Wendy,Thank you for choosing Quality Inn Near Potomac Mills and sharing your feedback. We hope you had a wonderful stay and appreciated our great value. It would be an honor to welcome you back on future trips to the area.Tarun Patel
by A verified traveler
Posted 18 Nov 2024
Good, will use in future
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Dear Ashis,Thank you! We are happy you enjoyed your stay so much that you'd choose us again. Our team works hard to ensure our guests have a perfect stay, so we look forward to welcoming you back and impressing you even further.Tarun Patel
by A verified traveler
Posted 12 Nov 2024
The staff was excellent! Around, there's not much to walk to to get food, but the handy mart is comparable. The hotel was clean, and my dog and I slept comfortably. Neighbors were a little noisy but not terrible
Comment from Hotel Management
13 Nov 2024 by General Manager, Hotel Management
Dear Leyna,Thank you for choosing to stay with us at Quality Inn Near Potomac Mills. We are thrilled to learn you enjoyed your stay. Guest feedback is always appreciated and we thank you for highlighting our professional staff, beautiful accommodations, and pet-friendly environment. We hope you join us again. It was a pleasure hosting you.Tarun Patel
by A verified traveler
Posted 28 Oct 2024
by A verified traveler
Posted 26 Oct 2024
Rooms had bed bugs, cockroaches, and was absolutely disgusting
Comment from Hotel Management
28 Oct 2024 by General Manager, Hotel Management
Dear Alexis,Thank you for your review. We sincerely regret to learn of your disappointment with your experience. What you have shared does not reflect our high standards, and we’ll be sure to share your comments with the respective teams so this can be looked into. Although we undergo regular pest control procedures, we will conduct a complete evaluation to ensure that everything is as it should be. It is our hope that you will give us another chance to change your lasting impression.Tarun Patel
by A verified traveler
Posted 24 Oct 2024
Dirty carpet
Comment from Hotel Management
25 Oct 2024 by General Manager, Hotel Management
Dear Minelli,Thank you for your feedback. We apologize for any cleanliness concerns you encountered, and we will share your comments with our team to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future.Tarun Patel
by A verified traveler
Posted 14 Oct 2024
the room smell so bad i can’t even sleep
Comment from Hotel Management
15 Oct 2024 by General Manager, Hotel Management
Dear Brima,Thank you for your review. It was a pleasure having you as our guest recently; however, we regret your disappointment with your experience. Guest comfort and satisfaction are of the utmost concern to us, and we will have a discussion with housekeeping to ensure any odor issues are swiftly resolved. We hope to welcome you back in the future for a seamless stay worthy of a perfect rating.Tarun Patel
by A verified traveler
Posted 4 Oct 2024
Staff was kind, but the entire property is smoke smelling and outdated.
Comment from Hotel Management
4 Oct 2024 by General Manager, Hotel Management
Dear Lori,Thank you for your feedback. While we're glad you found our team friendly, we regret that the property's condition fell short of your expectations. Rest assured, we'll take your comments into consideration as we continuously strive to improve the guest experience. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future.Tarun Patel
by A verified traveler
Posted 3 Oct 2024
Nasty! Very old. Horrible smell
Comment from Hotel Management
4 Oct 2024 by General Manager, Hotel Management
Dear Stephanie,Please accept our apologies for any concerns regarding the condition of the property. Fortunately, upgrades are currently in the works and we will take your comments into consideration as we continue our enhancements. We hope to welcome you back once our transformation is complete for a truly exceptional stay.Tarun Patel
