Ratings based on 980 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 21 Nov 2024
My shower flooded the bathroom, and there was construction going on in the room next door, when I complained I was told I was not allowed to stay at the property anymore. I did not act rude or angry I just asked to have the one night refunded as I was unable to shower and woken up early by banging in the room next door during construction.
by A verified traveler from Burlington Township
Posted 10 Nov 2024
Love the soft bed
by A verified traveler from Rockville
Posted 8 Nov 2024
There are no tee pots or coffee makers in rooms despite the name "suites".
Comment from Hotel Management
9 Nov 2024 by Hotel Management , Hotel Management
Dear Igor, Thank you for sharing your feedback. We understand that amenities such as teapots and coffee makers can enhance your stay, and we apologize if this was an inconvenience. We appreciate your comments and will take them into consideration as we continuously look for ways to improve our guest experience. We hope to welcome you back in the future.Sincerely,Hotel Management
by A verified traveler
Posted 7 Nov 2024
by A verified traveler
Posted 6 Nov 2024
by A verified traveler
Posted 5 Nov 2024
The bathroom was not adequate and I asked for an extra blanket and they never gave it to me.
Comment from Hotel Management
6 Nov 2024 by Hotel Management , Hotel Management
Dear Yeury,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered with the bathroom and the delay in receiving the extra blanket. We understand how these matters can impact your stay, and we regret that we did not meet your expectations. Rest assured, your concerns have been forwarded to the appropriate departments for immediate attention and improvement. We hope you will give us another opportunity to provide you with a more comfortable and seamless experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 4 Nov 2024
Very convenient location on my way to New York.
Great Customer Service. The price is right.
Comment from Hotel Management
5 Nov 2024 by Hotel Management , Hotel Management
Dear Alla, Thank you for being our guest and for your wonderful feedback! We are thrilled to know that you found our location convenient for your journey to New York and that our team provided excellent service. We take pride in delivering great value while ensuring a comfortable stay for all our guests. Your satisfaction is important to us, and it is rewarding to know we met your expectations. It was a pleasure hosting you, and we look forward to your next stay at Extended Stay America.Sincerely,Hotel Management
by A verified traveler
Posted 4 Nov 2024
We had to leave because we had an emergency but the few minutes I was there with my friends, we noticed that the room was dirty and it smelled bad all over the place.
Comment from Hotel Management
5 Nov 2024 by Hotel Management , Hotel Management
Dear Xenia, Thank you for sharing your feedback with us. We apologize for the conditions you encountered during your brief time with us, as we understand how essential a clean and welcoming environment is for our guests. We regret that your room did not meet our usual standards, and we are taking your comments seriously with our team to address these issues. Our commitment to providing a comfortable and well-maintained experience remains a top priority, and we will work to improve these areas. We look forward to the opportunity to welcome you back and provide a stay that exceeds your expectations.Sincerely,Hotel Management
by A verified traveler
Posted 29 Oct 2024
I can always count on the Extended Stay for a consistently pleasurable experience. The rooms are spacious, the bed is comfortable and the ac and heat quickly makes the space comfortable.
