Ratings based on 713 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Sophia CSR, Hotel Management
Hi Cody,Your generous 5-star rating fills us with gratitude and motivates us to continue providing exceptional service. We are delighted that you had a pleasant stay and look forward to the chance to assist you again soon.
by A verified traveler
Posted 11 Nov 2024
Could have been a-lot cleaner. Otherwise, it was good stay.
Comment from Hotel Management
11 Nov 2024 by Sophia CSR, Hotel Management
Hi Betty,Thank you for your feedback. We’re glad to hear you had a good stay overall. We apologize for not meeting your expectations in terms of cleanliness and will be addressing this with our housekeeping team to ensure better standards in the future. We appreciate your comments and hope to provide a more satisfying experience next time.
by A verified traveler
Posted 8 Nov 2024
It was a convenient location for my stay in Lubbock.
Comment from Hotel Management
10 Nov 2024 by Sophia CSR, Hotel Management
Hi Daniel,A hearty thanks for your review. We are glad that you liked the location. Our Team sincerely appreciates your feedback. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
by A verified traveler from Irving
Posted 29 Oct 2024
Super convenient to dining and shopping venues. Quiet. Well lit parking lot. Friendly staff. Clean, comfortable and spacious room.
Comment from Hotel Management
29 Oct 2024 by Sophia CSR, Hotel Management
Hi Vanessa,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.
by A verified traveler from Irving
Posted 22 Oct 2024
Very quiet. Clean. Comfortable bed. Spacious room. Great A/C. Hot shower. Hot breakfast. Sundry shop on site.
Comment from Hotel Management
22 Oct 2024 by Sophia CSR, Hotel Management
Hi Vanessa,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.
by A verified traveler
Posted 9 Oct 2024
It was very close to place we needed to go.
Comment from Hotel Management
10 Oct 2024 by Sophia CSR, Hotel Management
Hi Roe,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler from Helena
Posted 7 Oct 2024
Accommodations were appropriate for my two-night stay. The shower-tub needs some repair as rust and age are eating away at corners. Also, shower head was set so high that water splashed and went on the floor.
Overnight guests should be reminded to keep digital keys away from phones. Mine needed reprogramming twice.
Comment from Hotel Management
7 Oct 2024 by Sophia CSR, Hotel Management
Hi Linda,We appreciate your feedback regarding your recent stay. We'll address the shower-tub repairs and the shower head height with our maintenance team. Additionally, we'll remind guests about keeping digital keys away from phones to prevent reprogramming issues. Thank you for bringing these concerns to our attention, and we hope to enhance your experience on your next visit!
by A verified traveler from Covina
Posted 4 Oct 2024
Service response
Comment from Hotel Management
6 Oct 2024 by Sophia CSR, Hotel Management
Hi Yogendra,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler
Posted 20 Sep 2024
It was clean and nice.
Comment from Hotel Management
22 Sep 2024 by Sophia CSR, Hotel Management
Hi Dana,Thank you for staying with us. We value your business and appreciate you choosing us. Our team hopes to serve you again during your next visit.
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Sophia CSR, Hotel Management
Hi Ashton,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
