Ratings based on 974 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Pool - not working and we only booked this hotel to have use of the pool we were not told before arriving at the pool was not gonna be available. We would never have used this hotel otherwise especially for the price that was paid.
Bring your own pillows as the pillows you are supplied with our non-existent. I have never slept on pillows that are so flat in all my life was the most uncomfortable sleep.
Customer service on arrival was lovely. The extra touch of cookies for us was lovely however overall this hotel is not worth the money that was paid especially when not all amenities are available.
by A verified traveler
Posted 24 Nov 2024
Clean, cozy rooms, elevated room decor but rest of space could be updated.
Comment from Hotel Management
26 Nov 2024 by Reservations, Hotel Management
Dear Lynsey,Thank you for sharing your feedback following your stay with us. We’re pleased to hear that you found our rooms clean, cozy, and appreciated the elevated décor.We’ve also noted your comments regarding the rest of the space needing an update and appreciate your suggestion. Guest feedback is invaluable in helping us identify areas for improvement, and we’ll certainly take this into consideration.We hope to welcome you back to DoubleTree by Hilton St Anne’s Manor in the future for another enjoyable stay.Kind regards,The Reservations TeamDoubleTree by Hilton St Anne’s Manor
by A verified traveler
Posted 23 Nov 2024
Spa massage was great and good value
Comment from Hotel Management
26 Nov 2024 by Reservations, Hotel Management
Dear Gary,Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed your spa massage and found it to be great value.We hope to welcome you back to DoubleTree by Hilton St Anne’s Manor for another relaxing experience soon.Kind regards,The Reservations TeamDoubleTree by Hilton St Anne’s Manor
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Reservations, Hotel Management
Dear WendySunita,Thank you for taking the time to leave us your rating. We’re pleased to see you had an overall positive experience during your stay with us.If there’s anything specific you feel we could improve on to make your next visit even better, we’d love to hear your feedback. We hope to welcome you back to DoubleTree by Hilton St Anne’s Manor soon.Kind regards,The Reservations TeamDoubleTree by Hilton St Anne’s Manor
by A verified traveler
Posted 7 Nov 2024
Beautiful and clean hotel especially for the price… amazing staff!
Comment from Hotel Management
8 Nov 2024 by Reservations, Hotel Management
Dear Elizabeth,Thank you so much for taking the time to rate your recent stay at DoubleTree by Hilton St Anne's Manor. We are delighted to see your 5/5 rating and are thrilled that your experience met your expectations.Your feedback means a great deal to us, and we truly appreciate you choosing to stay with us. We hope to welcome you back in the future for another excellent stay.Kind regards,Reservations TeamDoubleTree by Hilton St Anne's Manor
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Reservations, Hotel Management
Dear Andrew,Thank you for taking the time to rate your stay with us. We appreciate your feedback and are glad to hear that you had a generally positive experience. We strive to provide our guests with excellent service, and your input helps us understand where we can improve.If there’s anything specific you’d like to share regarding your stay, please don’t hesitate to reach out. We hope to have the opportunity to welcome you back to DoubleTree by Hilton St Anne's Manor in the future.Warm regards,The Reservations Team
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Reservations, Hotel Management
Dear Richard,Thank you for taking the time to rate your recent experience with us. We're pleased to see that you enjoyed your stay and rated us highly. Should you have any specific feedback or suggestions, we’d love to hear from you, as it helps us continue to improve.We hope to welcome you back to DoubleTree by Hilton St Anne’s Manor soon!Warm regards,The Reservations Team
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Reservations, Hotel Management
Dear Oliver,Thank you so much for rating your recent stay with us a perfect 5/5! We're thrilled to see you enjoyed your time at DoubleTree by Hilton St Anne’s Manor. If there’s anything specific you’d like to share about your experience, please feel free to reach out.We look forward to welcoming you back soon!Warm regards,The Reservations Team
by A verified traveler
Posted 20 Oct 2024
Good value for money!
Comment from Hotel Management
28 Oct 2024 by Reservations, Hotel Management
Dear Faye,Thank you for your rating of 4/5! We’re glad to hear that you had a positive experience during your stay. Your feedback is important to us, and we would love to know what we can do to make your next visit a perfect 5/5.If you have any comments or suggestions, please feel free to share. We look forward to welcoming you back soon!Warm regards,The Reservations Team
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
16 Sep 2024 by Reservations, Hotel Management
Dear Lisa,Thank you for taking the time to rate your recent stay with us! We're glad to see you had a positive experience. If there's anything we can do to make your next visit even better, we would love to hear your feedback.We hope to welcome you back soon!Best regards,The Reservations TeamDoubleTree by Hilton St Anne’s Manor
