Ratings based on 360 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Lovely place to stay
by A verified traveler
Posted 12 Nov 2024
Not all rooms are as indicated in the photos. We booked a Deluxe Room based on the photos on the website. Upon arrival we were given a room
with low ceilings and only a few beams. We requested the room, as shown on the website, which is called the Early and they did move us to that room.
The second night we had no heat in the room and it was cold. The manager came up and said he’d contact maintenance. After a while we went to check on things and told that maintenance was not attending that night and they brought us two heaters, which basically did nothing. We ended up putting one near the bathroom to try to heat up the bathroom.
When we mentioned in the morning that the heaters didn’t really help, we received a “sorry about that”. We feel that some type of discount should of been at the very least offered.
Would we stay there again, probably yes but we would make sure that the heating works.
Comment from Hotel Management
15 Nov 2024 by Reception Team, Hotel Management
good evening, thank you for your feedback. we have passed this onto our relevant teams. kind regards
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Reception Team, Hotel Management
good evening, thank you for your feedback. kind regards
by A verified traveler
Posted 7 Oct 2024
Disappointed with the rooms for the price of the hotel
Comment from Hotel Management
9 Oct 2024 by Reception Team, Hotel Management
good afternoon, thank you for your feedback. we have passed this onto our relevant team. kind regards
by A verified traveler
Posted 21 Sep 2024
Bath plug blocked by hair and toilet struggled to flush
Comment from Hotel Management
23 Sep 2024 by RM, Hotel Management
good evening, thank you for your feedback. we have passed this to our relevant teams. kind regards
by A verified traveler
Posted 18 Aug 2024
The Manager and his team were an absolute joy and couldn’t do enough for you… and a special shout out to the lovely lady in Housekeeping for the bucket of ice!!! 😃 would most definitely recommend and stay again.
Comment from Hotel Management
21 Aug 2024 by Reception Team, Hotel Management
thank you for your feedback. kind regards
by A verified traveler
Posted 10 Aug 2024
Accommodated our dog very well. Excellent, friendly and helpful staff with a particular mention for Tiberius! A very relaxed environment.
Comment from Hotel Management
21 Aug 2024 by Reception Team, Hotel Management
thank you for your feedback. kind regards
by A verified traveler
Posted 14 Jul 2024 on Hotels
Comment from Hotel Management
15 Jul 2024 by rec, Hotel Management
thank you for your feedback. we will pass this onto our relevant teams. kind regards
by A verified traveler
Posted 11 Jul 2024 on Hotels
Comment from Hotel Management
15 Jul 2024 by rec, Hotel Management
thank you for your feedback. kind regards
by A verified traveler
Posted 1 Jul 2024 on Hotels
Comment from Hotel Management
15 Jul 2024 by rec, Hotel Management
thank you for your feedback. kind regards
