Ratings based on 683 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
There is an expectation when you book a hotel/motel that at the very least, you will have a decent bed, you will feel safe, and the environment will not pose any health issues. Unfortunately that is not the case with this motel.
We arrived and were immediately suspicious. The parking lot is dark. No cars present other than ours. Check in although easy only lended to our apprehension. An aggresive dog is present at the front desk and the coffee maker doesn't work
Upon entering the room with a hand written code on a sheet of paper.. yup.. anyone could have this code, we knew this was a very poor choice and not indicative of the pictures on the internet. Once in the room.. the smell of mold overtook us. It was clear that there had been, or still does, have or had severe water damage at some point that had not been fully remediated. I'm allergic to mold so my reactions started immediately. One of the beds swayed in the middle and had a downward slant to the foot of the bed that could not be slept in. Upon examination, this bed was supported by several pieces of previously wet plywood boards. The curtains wouldn't shut (they were hung wrong), the only window that would open had no screen or lock. The wall unit air conditioner had 3/4 inch of dust. Cant turn that on. Stains of makeup or blood on the comforters.. We left and although promised a refund.. I'm doubtful. Young lady at the front desk was nice but helpless.Got a hotel elsewhere. NOT RECOMMENDED!!!
by A verified traveler
Posted 28 Oct 2024
Staff was friendly and respectful! We’re always there to help!
by A verified traveler
Posted 25 Oct 2024
No hot water. Could not ahower
by A verified traveler
Posted 19 Oct 2024
A great and affordable option for a night in Wisconsin Dells! Close to downtown, friendly staff, and newly upgraded rooms.
by A verified traveler
Posted 18 Oct 2024
Place was cute! Clearly still in the midst if remodeling and such, once in our room a staff member just walked in without knocking assuming it was empty- so communication was a little poor. Otherwise the owner is a gem! Loved her and would stay here again for a short little trip.
by A verified traveler
Posted 8 Oct 2024
by A verified traveler
Posted 29 Sep 2024
Such friendly management on site :) will definitely stay again
by A verified traveler
Posted 19 Sep 2024
It worked for what we needed. The convenience is what will make us stay there again in the future.
by A verified traveler
Posted 18 Sep 2024
Overall my experience at the River Motel was great I went twice this year and stayed here at the River Motel, would highly recommend my family and friends to visit the River Road Motel
Thank you ..
by A verified traveler
Posted 18 Sep 2024
Owners very friendly and helpful. Rooms clean and bed very comfy. Had refrigerator, microwave in rooms. Air conditioner worked fabulous even with it being in upper 80's to 90 outside. all and all a nice stay and would stay again.
