Ratings based on 548 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 19 Nov 2024
I love it there and will be back real soon.
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Antonio,We are delighted to hear that you enjoyed your stay with us and appreciate your positive feedback. We look forward to welcoming you back in the near future.
by A verified traveler
Posted 13 Nov 2024
The bed sheet had blood stains on them that dident even look like it was washed and there was dirt on the bathroom wall and a turd stain in the toiletb
Comment from Hotel Management
15 Nov 2024 by Manager, Hotel Management
Hello Tammera, We regret to hear about your experience, and we take all feedback seriously to enhance our services. We recommend contacting our management team directly to address your concerns in detail. Thank you for bringing this to our attention, and we hope to have the opportunity to better meet your expectations in the future.
by A verified traveler
Posted 11 Nov 2024
Quiet - good value for the $$
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Julie,We are delighted to hear that you found our hotel quiet and good value for your money. Guest satisfaction is our top priority, and we are pleased to have met your expectations in this regard. Should you have any further feedback or suggestions, please do not hesitate to share them with us.
by A verified traveler from Flat Rock
Posted 3 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello Mark,We are amused to hear that you had a wonderful experience at our hotel! We hope to welcome you back for another fantastic stay soon.
by A verified traveler
Posted 24 Oct 2024
Place was nice. I was surprised how the breakfast was really good and lots of options.
The only thing was when we checked in I was asked to pay a hotel fee (and was actually charged twice) which wasn’t mentioned on their website. I contacted Expedia and thankfully the agent took care of it.
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello Katerina,We are glad to hear that you enjoyed our breakfast offerings during your stay. We understand concerns regarding incidental charges and recommend guests review booking details before arrival. We advise reaching out to our management team directly for further assistance with any billing discrepancies.
by A verified traveler
Posted 22 Oct 2024
Everything was great except we went for breakfast at 9:45 and it was all cleaned up. Nothing available.
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello Barbara,We apologize for any inconvenience faced during your breakfast experience. We recommend guests to enjoy our breakfast service during the earlier hours to fully indulge in the offerings. Your feedback is important for us to improve our services and we hope to welcome you back for a more satisfying stay in the future.
by A verified traveler
Posted 22 Oct 2024
We stayed two nights. Our room was right near the lobby and first floor vending and we heard neither the guests in hallways or in surrounding rooms. Overall, the room was really clean and we had housekeeping tidy our room on our second day. There was some stuff that was outdated or “eh” about the property but nothing that made us not want to stay. Breakfast was fine, I mean it’s free so no complaints. If I’m ever back at the dells I will stay here again.
Comment from Hotel Management
24 Oct 2024 by Manager, Hotel Management
Hello Lauren,Thank you for choosing to stay with us. We're glad you found our rooms clean and housekeeping service satisfactory. Your positive feedback on the quietness of your room near the lobby and vending area is appreciated. We take note of your comments about the property for future improvements. We look forward to welcoming you again on your next visit to the Dells.
by A verified traveler
Posted 22 Oct 2024
Updated property with very friendly staff. Off season so plenty of parking and easy to get in/out of hotel.
Comment from Hotel Management
24 Oct 2024 by Manager, Hotel Management
Hello Curtis,We are pleased to hear that you appreciated our friendly staff and convenient parking availability during your stay. Your feedback is valuable to us, and we hope to welcome you back in the future for another enjoyable visit.
by A verified traveler
Posted 20 Oct 2024
Ok
Comment from Hotel Management
21 Oct 2024 by Manager, Hotel Management
Hello Peter, We appreciate your feedback and regret to hear about the challenges you faced during your stay. Please feel free to reach out to our management team directly to discuss your experience further. Your input helps us improve our services for all our guests.
