Ratings based on 991 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
The location due to our trip
by A verified traveler
Posted 3 Dec 2024
Very nice
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Manager, Hotel Management
Hello Fong,We are thrilled to hear that you had an excellent stay at our hotel! Please do not hesitate to reach out if you have any further comments or suggestions.
by A verified traveler
Posted 29 Nov 2024
The property was dirty and had mold. It looked like an abandoned building from the outside the photos do not look like what it actually looks like. My kids asked if they were safe there. Do not recommend
Comment from Hotel Management
29 Nov 2024 by Manager, Hotel Management
Hello Kaitlyn,We regret to hear about your experience and apologize for falling short of expectations. Your feedback has been noted and will be shared with our team for future improvements. We encourage guests to reach out to management directly for any further assistance needed.
by A verified traveler from Rochester
Posted 19 Nov 2024
Ok
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Derek, We appreciate you taking the time to share your feedback with us. We encourage you to reach out to our management team directly to address any concerns you may have experienced during your stay. Thank you for choosing to stay with us, and we hope to welcome you back in the future for an improved experience.
by A verified traveler
Posted 13 Nov 2024
This is a surpris property! It is well cared for and ithe rooms are in good condition. I am very pleased and the gentleman at the desk could not have been more helpful.
Comment from Hotel Management
15 Nov 2024 by Manager, Hotel Management
Hello Terri,We are delighted to hear that you enjoyed your stay at our property and that our dedicated staff provided exceptional service. Your positive feedback is truly appreciated, and we hope to welcome you back in the future for another memorable experience.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Scott, We appreciate you choosing to stay with us and we hope you had a pleasant experience overall. Should you have any further feedback or concerns to share, please feel free to reach out to us directly. We value your input and would love the opportunity to address any issues you encountered during your stay.
by A verified traveler
Posted 11 Nov 2024
Good hotel at a good price
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello william,We are pleased to know you found good value during your stay with us. Your satisfaction is important to us, and we hope to welcome you back again soon for another enjoyable stay.
by A verified traveler
Posted 1 Nov 2024
Nice
Comment from Hotel Management
3 Nov 2024 by Manager, Hotel Management
Hello Kelvin,We appreciate your positive feedback and are pleased to hear that you had an enjoyable stay with us. If you have any further comments or suggestions, please feel free to reach out to us directly.
by A verified traveler
Posted 30 Oct 2024
Check in staff was nice, but rooms seemed dated and bathroom was not as clean as i would have liked ( grit and dust on the floor in the corners and along the wall. Breakfast was waffles, cereal, and a couple bagels, which was okay, but there was also a bowl of the smallest, saddest, misshapen apples that I have ever seen. It would have been better to have not put them out. Some were honestly no bigger than 2 inches.
Comment from Hotel Management
1 Nov 2024 by Manager, Hotel Management
Hello Nancy,Thank you for sharing your feedback with us. We appreciate your kind words about our staff. We have noted your comments about the room and bathroom and will share them with our housekeeping team for their review and attention. Your input on the breakfast selection, including the apples, will be shared with our kitchen staff for further consideration. We hope to welcome you back in the future for an improved experience.
