Ratings based on 995 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
waterpark was not overcrowded
Comment from Hotel Management
22 Nov 2024 by General Manager , Hotel Management
Dear Robert,We were delighted to welcome you to Chula Vista Resort, Trademark Collection by Wyndham. It's great to hear you appreciated that the waterpark was not busy during your time with us. We're grateful for your review, and we hope to have the opportunity to welcome you back on another occasion.Guest Services Team
by A verified traveler from Liberty Lake
Posted 4 Nov 2024
Location.
Limited hours of access to pool.
Comment from Hotel Management
5 Nov 2024 by General Manager, Hotel Management
Dear James,Thank you for your feedback. We understand your concerns about our pool hours, however, we only offer limited hours during non-summer months due to various factors, including inclement weather. We appreciate your understanding and hope that you will return during the summer so you can enjoy our facilities at full operation.Guest Services Team
by A verified traveler
Posted 21 Oct 2024
Away from downtown
Comment from Hotel Management
23 Oct 2024 by General Manager, Hotel Management
Dear Tammi,Thank you for being our valued guest. We hope you had a chance to enjoy all our resort has to offer, including an indoor and outdoor waterpark, spa, and restaurants. It's unfortunate if you were disappointed with our location, as our guests typically appreciate the convenience of staying off WI-13 and our scenic views of the Wisconsin River. Please consider joining us again.Guest Services Team
by A verified traveler from Papillion
Posted 15 Oct 2024
Went off season and it was perfect. The water park was not busy. Enjoyed our two bedroom condo and the Chop House on property.
Comment from Hotel Management
17 Oct 2024 by General Manager, Hotel Management
Dear Lindsey,It is wonderful to know that you had an excellent experience with us! Thank you so much for highlighting our lovely accommodations and exceptional amenities. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Guest Services Team
by A verified traveler from Fergus falls
Posted 15 Oct 2024
Definitely find something closer to town if you plan to leave on a daily basis.
Comment from Hotel Management
16 Oct 2024 by General Manager, Hotel Management
Dear Christine, Thank you for your feedback. We appreciate your insight and hope you found your stay enjoyable despite the location.Guest Services Team
by A verified traveler
Posted 14 Oct 2024
This suite was full of flies not the best first impression, went down to reception ask them to move rooms they said they will send housekeeping, which they went and vacuum but couldn’t do anything about the flies. To top it off no one ever went to clean the room the next day and when they went we had a gold ring missing and reported it.
Comment from Hotel Management
16 Oct 2024 by General Manager, Hotel Management
Dear Maria,Thank you for sharing your experience with us. We regret to hear about the cleanliness issues you encountered. We're also genuinely sorry to hear about the unfortunate incident you've described, as our team is thoroughly trained in the safety and care of our guests' belongings. Please get in touch with us at our property if you would like to discuss this matter further. We look forward to hearing from you and hope you will consider returning.Guest Services Team
by A verified traveler
Posted 14 Oct 2024
The indoor water park was nice. My room was invested with flying lady bugs.
Comment from Hotel Management
15 Oct 2024 by General Manager, Hotel Management
Dear Kenyatta,We appreciate you taking a moment to share a review about your recent visit. We’re glad to hear that you enjoyed our indoor water park, but we’re saddened to hear that you had an issue with Lady Bugs in your room. Although this is not typical, please know that we are always on hand to correct anything that is less than perfect. Thank you for your feedback, and we hope you will consider staying with us again.Guest Services Team
by A verified traveler
Posted 14 Oct 2024
Not bad
Comment from Hotel Management
15 Oct 2024 by General Manager, Hotel Management
Dear John,We appreciate your favorable rating and are glad you chose to stay with us at Chula Vista Resort, Trademark Collection by Wyndham. If you ever have questions during your visit, please know that our friendly team is always ready to assist however we can. Again, thank you for your feedback, and we hope to welcome you back soon.Guest Services Team
by A verified traveler
Posted 12 Oct 2024
by A verified traveler
Posted 1 Oct 2024
Understaffed
Comment from Hotel Management
3 Oct 2024 by General Manager, Hotel Management
Dear Timothy,Thank you for your feedback. We understand that having enough team members is crucial for providing a seamless experience, and we appreciate your patience during your stay. Your comments are valuable to us as we continually work to improve our services. We hope to welcome you back for a better experience.Guest Services Team
