Ratings based on 993 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Room was warm when we entered! Perfect, it was pretty cold outside! It was quiet in the hotel for a New Year’s holiday! I was impressed! Beds could have been a little more comfortable and extra blankets would have been nice as well. Overall, I would absolutely recommend this condo!
by A verified traveler
Posted 30 Dec 2024
Enjoyed our family time overall. However, condo was noisy. Could hear people down the hall and in next rooms - and the furniture was very used.
Comment from Hotel Management
2 Jan 2025 by General Manager, Hotel Management
Dear Tiffany, Thank you for sharing your thoughts with us. We're so pleased to hear you and your family enjoyed your visit. We understand how important a quiet and comfortable space is, and we appreciate your feedback about the noise and furniture. This helps us identify areas for improvement, and we hope to welcome you back for an even better stay in the future.Guest Services Team
by A verified traveler
Posted 29 Dec 2024
Great little getaway with a legit indoor water park . The water could have been warmer tho
Comment from Hotel Management
31 Dec 2024 by General Manager, Hotel Management
Dear Nathan,Thank you for your feedback! We're thrilled to hear you enjoyed your getaway and the indoor water park. We’re sorry the water temperature didn’t meet your expectations, and we appreciate you bringing this to our attention. We look forward to welcoming you back for another stay soon.Guest Services Team
by A verified traveler
Posted 27 Dec 2024
It is rather disappointing to arrive at a water park during the Christmas season, only to discover that a considerable portion of the pool is closed. The staff informed us that it would be reopened within a few hours; however, this did not transpire. We had brought a toddler with us, and regrettably, the section of the pool designated for small children remained closed for the duration of our visit.
Comment from Hotel Management
28 Dec 2024 by General Manager, Hotel Management
Dear Chris,While we thank you for being our guest and sharing your feedback, we are sorry the pool wasn't open during your visit. Please know we do all we can to ensure our guests have a fantastic experience, but occasionally, circumstances beyond our control keep us from having specific amenities available. We sincerely apologize for the inconvenience and hope you'll give us another opportunity to welcome you back and impress you with our offerings.Guest Services Team
by A verified traveler
Posted 26 Dec 2024
It is dirty, outdated and smelly.
Comment from Hotel Management
28 Dec 2024 by General Manager, Hotel Management
Dear Lucyna,Thank you for staying with us. We sincerely apologize for any issues you encountered during your visit and will share your comments with our housekeeping team. Your feedback helps us continue to improve, and we hope you will consider returning to allow us another chance to change your perceptions.Guest Services Team
by A verified traveler
Posted 24 Dec 2024
The villas are off the beaten path. Maybe 5 other cars total the 4 days we were there. We had a great experience.
One thing to note- the shuttle buses DO NOT run during the winter…. We just needed to plan ahead, and have everything with us. Parking was nice and close when we got to the waterpark.
Of all the vacations we have been to in the Dells, this was by far our best experience. EVERYONE was friendly, kind, and patient. Especially the lifeguards!
Comment from Hotel Management
26 Dec 2024 by General Manager, Hotel Management
Dear Jessica,Thank you for sharing your experience with us! It's great to hear that you had such an enjoyable stay and appreciated our peaceful atmosphere. Your positive feedback about our team means a lot, and we look forward to sharing your feedback with them. We’re thrilled that this stay stood out as one of your best Wisconsin Dells vacations, and we’d love to welcome you back again soon to Chula Vista Resort, Trademark Collection by Wyndham.Guest Services Team
by A verified traveler
Posted 14 Dec 2024
We come here every year we like it it’s a bit expensive but we still spend the money! If you all offered free breakfast the prices would be worth it
Comment from Hotel Management
16 Dec 2024 by General Manager, Hotel Management
Dear Marquita,Thank you! It's always a pleasure welcoming you back to Chula Vista Resort, Trademark Collection by Wyndham, and we are delighted you continue to enjoy your time with us. Your constructive suggestions will be shared with the team. We look forward to welcoming you back for many years to come.Guest Services Team
by A verified traveler
Posted 6 Dec 2024
Room was spacious staff was nice. Will stay again
Comment from Hotel Management
8 Dec 2024 by General Manager, Hotel Management
Dear Jasmine,Reviews like yours brighten our day! Thank you for complimenting our spacious accommodations and friendly service, and we hope to welcome you back soon to Chula Vista Resort, Trademark Collection by Wyndham.Guest Services Team
by A verified traveler
Posted 3 Dec 2024
by A verified traveler
Posted 3 Dec 2024
We enjoyed our stay over Thanksgiving! It wasn't overcrowded, the room was great for what we needed, and the water park was fun! One of the slides was shut down which was a bummer, but that's just life. Also, noisy neighbors on our 2nd night, but that only lasted 15 minutes so not worth docking the property over. All in all, it kept us all entertained and the price was unbeatable!
Comment from Hotel Management
5 Dec 2024 by General Manager, Hotel Management
Dear Kailah,Thank you for sharing your Thanksgiving experience with us! It's wonderful that you enjoyed our water park and found your room met your needs. While the slide closure and brief noise from neighbors were less than ideal, we're glad these didn't overshadow your stay. Your recognition of our unbeatable value means a lot to us, and we hope to welcome you and your family back to Chula Vista Resort, Trademark Collection by Wyndham for more fun-filled memories!Guest Services Team
