Ratings based on 591 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
The value of the hotel was great. The rooms were clean and nice. The hotel staff responded well and always checked on us if we needed anything. We will definitely go back.
Comment from Hotel Management
10 Dec 2024 by General Manager, Hotel Management
Thank you for your feedback. This helps us ensure every guest experience is a great one!We're so pleased our clean rooms and helpful staff impressed you, and we look forward to your next stay at Atlantis Waterpark Hotel & Suites.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells
by A verified traveler
Posted 9 Dec 2024
Cockroach in my room
Comment from Hotel Management
10 Dec 2024 by Ana, Hotel Management
Dear Jake, Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the room conditions at arrival on your recent visit. I have shared your feedback with our Team to better handle these types of situations differently in the future. Feedback from our loyal guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,
by A verified traveler
Posted 8 Dec 2024
It was perfect for the kids the stiff was very nice I highly recommend
Comment from Hotel Management
9 Dec 2024 by General Manager, Hotel Management
Thank you for your feedback. This helps us ensure every guest experience is a great one! We're thrilled to hear your experience was perfect for the kids and that our staff made such a positive impression. Your recommendation means the world to us, and we can’t wait to welcome you back!Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells
by A verified traveler
Posted 8 Dec 2024
Great
Comment from Hotel Management
9 Dec 2024 by General Manager, Hotel Management
Thank you for your feedback. This helps us ensure every guest experience is a great one! We're humbled by your perfect rating and hope to welcome you back for another great stay sometime soon.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells
by A verified traveler
Posted 8 Dec 2024
Very accommodating when we needed to move rooms when the shower did not work and they gave us a new room right away
Comment from Hotel Management
9 Dec 2024 by General Manager, Hotel Management
Thank you for your feedback. This helps us ensure every guest experience is a great one! We take great pride in catering to our guests’ needs the best way we can, so we’re delighted this commitment was reflected in your stay. It was truly a pleasure having you here, and we hope you return soon.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Ana, Hotel Management
Dear Michelle, Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the room conditions at arrival on your recent visit. I have shared your feedback with our Team to better handle these types of situations differently in the future. Feedback from our loyal guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,
by A verified traveler
Posted 6 Dec 2024
First time staying here and it was a very nice stay. Only complaint I have is the rudeness of the other guests loud in hallways kids throwing ice at each other which has nothing to do with the hotel or the staff we will be back for sure
Comment from Hotel Management
6 Dec 2024 by General Manager, Hotel Management
Dear Shannon,Thank you for your feedback. This helps us ensure every guest experience is a great one! First impressions are essential, and we're so happy we made such a positive one. We appreciate you bringing to our attention the disturbances from other guests; in the future, please share such matters with us immediately so we can address them and return you to a comfortable stay. Happy travels, and we look forward to welcoming you back!Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells
by A verified traveler
Posted 6 Dec 2024
Pool busy and whirlpool did n8t work
Comment from Hotel Management
6 Dec 2024 by General Manager, Hotel Management
Thank you for your feedback. This helps us ensure every guest experience is a great one! Please accept our apologies for any issues with our pool area, and we will work to correct any issues quickly. Again, we appreciate your review, and we hope you will consider returning the next time you are in Wisconsin Dells.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells
by A verified traveler
Posted 4 Dec 2024
The receptionist is kindly and helpful!
Comment from Hotel Management
5 Dec 2024 by General Manager, Hotel Management
Thank you for your feedback. This helps us ensure every guest experience is a great one! Our team is committed to delivering a positive experience to all our guests, so we're thrilled our friendly service was a highlight of your stay. It was a pleasure having you here, and we hope you'll consider returning for another excellent stay in the future.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells
by A verified traveler
Posted 1 Dec 2024
Everything is good, that only thing is that they don't have laundry.
Comment from Hotel Management
2 Dec 2024 by Ana, Hotel Management
Dear Marbella, Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection. As a guest you are truly valued. My apologies we did not meet all your expectations during your stay. Your feedback about your visit is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,
