Ratings based on 401 Verified Reviews
4.1 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Aug 2024
Comment from Hotel Management
3 Sep 2024 by Sigurd Gilbert, Front Office Heartist, Hotel Management
Sehr geehrter Herr Gast,vielen Dank, dass Sie Ihre Erfahrungen mit uns teilen.Es tut uns außerordentlich leid, dass Ihr Aufenthalt bei uns nicht Ihren Erwartungen entsprochen hat. Wir sind stets bestrebt, unseren Service zu verbessern, und laden Sie herzlich ein, sich direkt mit uns in Verbindung zu setzen, um Ihre Erfahrungen im Detail zu besprechen.Wir hoffen, Sie in Zukunft erneut bei uns begrüßen zu dürfen, um Ihnen einen angenehmeren Aufenthalt zu ermöglichen.Mit freundlichen Grüßen,Sigurd Gilbert, Front Office Heartist
by A verified traveler from New York
Posted 19 Aug 2024
Everything look dirty
Comment from Hotel Management
22 Aug 2024 by Front Office Heartist, Hotel Management
Dear Sir,We are grateful for your feedback.We apologize for your stay not meeting all your expectations. Our team strives to maintain a high standard of cleanliness and we regret that we did not meet this during your stay. We take your comments seriously and will ensure that our staff is reminded of the importance of delivering exceptional service consistently.We hope that you will allow us the opportunity to welcome you back in future.Best regards,Sigurd Gilbert, Front Office Heartist
by A verified traveler
Posted 31 Jul 2024 on Hotels
The hotel said it did not receive any room requests. We need a handicap room. Room was so small it was difficult to get the wheelchair in. Once in the room the wheelchair was a safty concern.
Staff tried very hard to make our stay as pleasant as possible.
Comment from Hotel Management
4 Aug 2024 by Manager, Hotel Management
Dear Sir,Thank you for the time you have taken to review your stay.We are pleased that you found our team's efforts commendable and were satisfied with the cleanliness and overall condition of our hotel. However, we are sorry that your stay did not fully meet your expectations. We understand the importance of comfortable accommodation for our guests with reduced mobility and regret to hear about the difficulties experienced with your accommodation. We do offer rooms designed for accessibility, though this is unfortunately dependent upon availability.We hope you will consider staying with us again in the future. Best regards,
by A verified traveler
Posted 18 Jul 2024
Room is so tiny
Comment from Hotel Management
21 Jul 2024 by Myriam Schmid, General Manager, Hotel Management
Dear Guest, Thank you for taking the time to review your stay.We are delighted that you found our service to be excellent, a testament to our dedicated staff who strive to provide a warm and efficient welcome to all our guests.We apologize for certain aspects of your stay falling short of your expectations. Our rooms are designed to be compact and functional, offering all the necessary amenities for a comfortable stay, including a flat-screen TV, workspace, and complimentary Wi-Fi. We understand that our commitment to sustainability with eco-friendly toiletries and energy-efficient lighting, may not compensate for the perception of room size and hotel condition. We aim to maintain our facilities to a high standard and will take your feedback into consideration as we continue to improve our guest experience.Nonetheless, our location offers quick access to the highway and city center, with a bus line directly in front of the hotel, making it convenient for guests to explore the local attractions such as the Swiss Science Center Technorama and the array of museums in the vicinity. We hope you had the opportunity to enjoy these aspects of your stay.We are hoping to welcome you back in the future. All the best.Myriam Schmid, General Manager
by A verified traveler
Posted 3 Jul 2024
Staff are not helpful.they are sarcastic!
Comment from Hotel Management
21 Jul 2024 by Myriam Schmid - General Manager, Hotel Management
Dear Madam,Thank you for your feedback.We are sorry that your stay did not fully meet your expectations. Our guests generally appreciate the quality of the service and we take your comment very seriously as we strive to ensure a pleasant stay for everyone who stays with us.Moreover, we understand that the cleanliness of the room is a paramount aspect of our guests' comfort. We aim to maintain high standards of cleanliness and regret that we fell short during your visit. Regarding the hotel condition, we consistently work to ensure our facilities are well-maintained and any perceived shortcomings are taken seriously for rectification.We hope we can provide you with an improved stay in the future. Kind regards,Myriam Schmid - General Manager
by A verified traveler
Posted 23 Jun 2024 on Hotels
very nice and comfortable
Comment from Hotel Management
29 Jun 2024 by Myriam Schmid, General Manager, Hotel Management
Dear Sir,Thank you very much for this kind review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to a return visit from you in the future.Best wishes,Myriam Schmid, General Manager
by A verified traveler from Meyrin
Posted 17 Jun 2024
Comment from Hotel Management
20 Jun 2024 by Myriam Schmid, Hoteldirektorin, Hotel Management
Sehr geehrter Herr, wir bedanken uns für Ihre Bewertung.Es freut uns sehr, dass Sie die Sauberkeit unserer Zimmer und den Zustand des ibis Winterthur City lobend erwähnen. Unser Team legt großen Wert darauf, dass sich unsere Gäste stets wohl und umsorgt fühlen.Wir sind stolz auf unser engagiertes Housekeeping-Team, welches stets bemüht ist, höchste Standards an Sauberkeit und Komfort zu gewährleisten. Ebenso freuen wir uns, dass der allgemeine Zustand unseres Hotels Ihren Erwartungen entsprochen hat und Sie einen angenehmen Aufenthalt bei uns verbringen konnten.Schön wäre es wenn wir Sie in der Zukunft nochmal begrüssen dürfen, mit freundlichen Grüßen.Myriam Schmid, Hoteldirektorin
by A verified traveler
BEWARE
Posted 15 Jun 2024 on HotelsBEWARE THIS HOTEL HAS NO AIR CONDITIONING. if its hot outside you won't be able to sleep. In addition, there are no laundry facilities, they will wash your clothes for a per piece fee so high it would be cheaper to buy new clothes. The shower is either freezing or scalding, you choose! There is construction behind the hotel with the corresponding noise starting at 7am. In other words stay somewhere else.
Comment from Hotel Management
20 Jun 2024 by Manager , Hotel Management
Dear Sir,Thank you for taking the time to share this review of your experience.We are concerned to learn that the temperature control in your room did not meet your expectations. While our rooms do not have individual air conditioning controls, we strive to maintain a comfortable environment and are always ready to provide extra fans upon request.We aim to offer convenient laundry options for our guests, though the absence of self-service laundry facilities is an aspect we cannot alter. Our per-piece laundry service is intended for smaller items, and we are happy to recommend local services for more extensive needs.We also regret to hear about your experience with the shower temperature. Our team is always on hand to address such issues and assist in providing a solution where possible.Concerning the noise from nearby construction, we empathize with the disturbance this caused. We endeavor to ensure our guests' comfort and this external factor is unfortunately out of our control. We appreciate your patience as the city continues to grow and develop.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Kind regards,
by A verified traveler
Posted 7 May 2024
I love it
Comment from Hotel Management
10 May 2024 by Sigurd Gilbert, Front Office Heartist, Hotel Management
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Sigurd Gilbert, Front Office Heartist
by A verified traveler
Posted 21 Oct 2023 on Hotels
Not enough towels provided at the start. I understand trying to save on washing and energy but not even too hand towels is a bit too much
