Ratings based on 236 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Dec 2024
by A verified traveler
Posted 18 Dec 2024
What a wonderful family owned ski lodge. Super nice people. Love the sitting room with the big stone fireplace that is always going. Games, piano, record player, free coffee, tea, hot chocolate.
by A verified traveler
Small, dated, expensive
Posted 2 Oct 2024 on Hotels$200 small room with queen bed, old covers, sheets and pillows. Sheet had some kind of small stain on it. Room was far too expensive for what you get.
Comment from Hotel Management
2 Oct 2024 by The Viking Lodge, Hotel Management
Thank you for sharing your feedback.As a small family-run business, we take great pride in personally cleaning our rooms, and I assure you that our sheets and linens are always fresh and clean.Our rates reflect the demand during busy weekends, especially when special events are happening in town (as was the case with the weekend you stayed with us). Winter Park is a sought-after area, and prices here are often higher than in other locations due to the resort community. We strive to keep our prices competitive while providing an affordable hotel option.While I understand your concerns about the room, it’s disappointing that you chose to voice these issues online rather than bringing them to our attention during your stay. I would have been glad to address your concerns during your stay. We could have offered a room change, provided fresh sheets for your comfort, or assisted you in other ways to enhance your experience. But alas, since your dissatisfaction was only made apparent in this review, I was never afforded the opportunity. In the future, when you stay at small family-run businesses, I encourage you to give them the chance to rectify any issues on the spot, rather than choosing to complain after your stay. Small businesses depend on reviews to establish their online presence, and we would have appreciated the opportunity to improve your satisfaction during your stay. I wish you safe travels ahead and hope you continue to support family-run businesses. They can offer a personal touch and a unique experience that often surpasses larger operations if you give them the opportunity.
by A verified traveler
Posted 18 Aug 2024
Very cute place, great amenities and super quiet and comfortable!
Comment from Hotel Management
3 Oct 2024 by The Viking Lodge, Hotel Management
We are glad you enjoyed your stay with us! Come again soon
by A verified traveler
Posted 26 May 2024
There was no one there to check us in. We called the number in the lobby and it led us to someone who no longer works there so we were never able to check in and had to make other arrangements
Comment from Hotel Management
30 May 2024 by Scott, Hotel Management
Hello Amelia - Sincerest apologies regarding your reservation. We were called away at the last minute for a family emergency. Your reservation was booked during the changeover time when all our rooms were closed to online bookings.
by A verified traveler
A gem in Winter Park!
Posted 2 Apr 2024 on HotelsTerrific weekend stay! Older, charming, well-appointed, clean, comfortable and quiet room. Tremendously convenient to everything. Wonderful bargain. Front desk folks friendly & helpful. Will definitely book again! Thanks, Viking Lodge!
by A verified traveler
Posted 24 Mar 2024 on Hotels
by A verified traveler
Posted 19 Mar 2024 on Hotels
was a fine stay in an older hotel
Comment from Hotel Management
23 Mar 2024 by scott, Hotel Management
Hi Jay - Thanks for staying with us. Glad you enjoyed your stay.
by A verified traveler
Posted 16 Mar 2024
Stayed here for a quick ski trip. Loved the location and walking distance to great restaurants.
Comment from Hotel Management
17 Mar 2024 by Scott, Hotel Management
Hi Nick - thanks for staying with us
by A verified traveler
Posted 15 Mar 2024
Comment from Hotel Management
17 Mar 2024 by Scott, Hotel Management
Hello Cole Perna - Thank you for taking the time to review your stay at The Viking Lodge. Small business owners use feedback on reviews to make changes so that the next guests have a more enjoyable stay, a better meal, or a more pleasurable shopping experience. So it's very important to be sincere and honest during the review process. While you didn't take the time to verbalize what was wrong with your stay, I can see by the rating that you were not happy. This is very important to me. If you were to bring your concerns to me or the staff directly during your stay we would have had the opportunity to correct any deficiencies immediately and make your stay more pleasurable.Because of this, I looked into your stay to try to determine what was wrong.You know what I found? You did not show up for your reservation. You didn't even stay here.So, what exactly was wrong with your stay?
