Ratings based on 607 Verified Reviews
2.3 Room cleanliness
3.1 Service & staff
2.5 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
As I write this I realize how crazy it sounds and something that comes out of a movie. My husband arrived to the hotel and could't find the front desk person. Another guest said that he was in his car outside. My husband went outside to look for him; he didn't want to check him in and said it was too late and that check in closed at 10:00 PM (which. is not true, online it says 2:00 AM). Finally, he went inside to check them in. They went up to their room to find that one of them had NO door knob and that floor was completely isolated and very run down. They went back down stairs and there was no one at the front desk. They tried to leave the hotel to find the guy again to only realize that they were LOCKED IN the hotel. All doors to the hotel were closed by key. Another couple that was there was having the same issue and told them that they had called 911 since they couldn't get out and were told that fire rescue would be arriving in 45 minutes. My husband then went on a search to find a way out. After almost 10 minutes and some scary corridors, they found one hidden fire exit and escaped. We later learned by another family that 5 fire rescue trucks arrived almost 1.5 hours later; found several code violations including a gas leak and that family at that point also left the hotel in the middle of the night. I don't know more details or what ended up happening but this is by far the craziest experience we've ever had at a hotel.
by A verified traveler
Don’t Bother!!!
Posted 22 Sep 2024 on HotelsThis hotel is HORRIBLE! First when we checked in the guy tried to get me to pay again and even said there was a $100 deposit. I refused and he said that was fine. He also tried to give me a regular room and I told him I reserved the suite, he in turn said there were suites on each floor which was not true. He stated the hotel is no longer a choice hotel and they changed ownership four days prior. There were flies the size of a quarter EVERYWHERE, the floors were soaking wet in the halls and rooms, some rooms didn’t have doorknobs and the lobby is not locked at 10pm. We were told we would have to come in through the fire exits on the 3rd and 4th floor if we came after 10. We came back to the hotel after 10 and found the exits were locked and the key didn’t work, luckily another person was coming out and he placed a towel in the door so he could also get back in. To top it off the pool water was green and was out of service. This will be our last time staying there. Oh and we were told it is being turned into something like an extended stay hotel.
by A verified traveler
Posted 22 Sep 2024 on Hotels
by A verified traveler
Posted 22 Sep 2024
Good for the price
by A verified traveler
Posted 2 Sep 2024 on Hotels
Comment from Hotel Management
4 Sep 2024 by Dee Christle, Hotel Management
The issues you raise are important to us. Please accept our apologies for any concerns about service
by A verified traveler
Posted 2 Sep 2024
We didn't actually end up staying here. We booked and as soon as you walked in the place was filthy. Got to our room and there was at least an inch of water all over the floor in the entire room. We immediately went back down and asked for a refund. The guy at the front desk was so nice and helpful and thats why I rated higher than a 1 star.
Comment from Hotel Management
4 Sep 2024 by Dee Christle, Hotel Management
The issues you raise are important to us. Please accept our apologies for any concerns about service
by A verified traveler
Posted 1 Sep 2024
Jose was very friendly and helpful
Comment from Hotel Management
4 Sep 2024 by Dee Christle, Hotel Management
The issues you raise are important to us. Please accept our apologies for any concerns about service
by A verified traveler
Posted 23 Aug 2024
Comment from Hotel Management
4 Sep 2024 by Dee Christle, Hotel Management
The issues you raise are important to us. Please accept our apologies for any concerns about service
by A verified traveler
Posted 18 Aug 2024
The ac was awesome , very cold !!! But the property it’s old not like the photos and when I arrived there was not hot water then next day morning not water at all that’s not good we have to use bottles of water from our car !!!!!! No bueno…
Comment from Hotel Management
20 Aug 2024 by General Manager, Hotel Management
Dear Magdalis,Thank you for taking a moment to share your thoughts. We are glad to hear that you found your accommodations comfortable, though we apologize for any water concerns that you faced. This is never the impression that we want our guests to leave us with, and you can rest assured that our maintenance team is working to address any issues. Should your travels bring you back our way, we would appreciate another opportunity to exceed your expectations. Best Regards,Dee ChristleGeneral Manager
by A verified traveler
Posted 12 Aug 2024
Comment from Hotel Management
4 Sep 2024 by Dee Christle, Hotel Management
The issues you raise are important to us. Please accept our apologies for any concerns about service
