Ratings based on 602 Verified Reviews
2.4 Room cleanliness
3.2 Service & staff
2.5 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
As I write this I realize how crazy it sounds and something that comes out of a movie. My husband arrived to the hotel and could't find the front desk person. Another guest said that he was in his car outside. My husband went outside to look for him; he didn't want to check him in and said it was too late and that check in closed at 10:00 PM (which. is not true, online it says 2:00 AM). Finally, he went inside to check them in. They went up to their room to find that one of them had NO door knob and that floor was completely isolated and very run down. They went back down stairs and there was no one at the front desk. They tried to leave the hotel to find the guy again to only realize that they were LOCKED IN the hotel. All doors to the hotel were closed by key. Another couple that was there was having the same issue and told them that they had called 911 since they couldn't get out and were told that fire rescue would be arriving in 45 minutes. My husband then went on a search to find a way out. After almost 10 minutes and some scary corridors, they found one hidden fire exit and escaped. We later learned by another family that 5 fire rescue trucks arrived almost 1.5 hours later; found several code violations including a gas leak and that family at that point also left the hotel in the middle of the night. I don't know more details or what ended up happening but this is by far the craziest experience we've ever had at a hotel.
by A verified traveler
Posted 22 Sep 2024
Good for the price
by A verified traveler
Posted 2 Sep 2024
We didn't actually end up staying here. We booked and as soon as you walked in the place was filthy. Got to our room and there was at least an inch of water all over the floor in the entire room. We immediately went back down and asked for a refund. The guy at the front desk was so nice and helpful and thats why I rated higher than a 1 star.
Comment from Hotel Management
4 Sep 2024 by Dee Christle, Hotel Management
The issues you raise are important to us. Please accept our apologies for any concerns about service
by A verified traveler
Posted 1 Sep 2024
Jose was very friendly and helpful
Comment from Hotel Management
4 Sep 2024 by Dee Christle, Hotel Management
The issues you raise are important to us. Please accept our apologies for any concerns about service
by A verified traveler
Posted 23 Aug 2024
Comment from Hotel Management
4 Sep 2024 by Dee Christle, Hotel Management
The issues you raise are important to us. Please accept our apologies for any concerns about service
by A verified traveler
Posted 18 Aug 2024
The ac was awesome , very cold !!! But the property it’s old not like the photos and when I arrived there was not hot water then next day morning not water at all that’s not good we have to use bottles of water from our car !!!!!! No bueno…
Comment from Hotel Management
20 Aug 2024 by General Manager, Hotel Management
Dear Magdalis,Thank you for taking a moment to share your thoughts. We are glad to hear that you found your accommodations comfortable, though we apologize for any water concerns that you faced. This is never the impression that we want our guests to leave us with, and you can rest assured that our maintenance team is working to address any issues. Should your travels bring you back our way, we would appreciate another opportunity to exceed your expectations. Best Regards,Dee ChristleGeneral Manager
by A verified traveler
Posted 12 Aug 2024
Comment from Hotel Management
4 Sep 2024 by Dee Christle, Hotel Management
The issues you raise are important to us. Please accept our apologies for any concerns about service
by A verified traveler
Posted 12 Aug 2024
The rooms were Very dated
Comment from Hotel Management
16 Aug 2024 by General Manager, Hotel Management
Dear Rashimah,Thank you for your feedback. We regret that our rooms fell below your expectations. Rest assured, your input is invaluable as we continually improve, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.Best Regards,Dee ChristleGeneral Manager
by A verified traveler
Posted 11 Aug 2024
The property was very dirty a alot humidity they try to change are room at 10:30 pm the tile at front of the room wet the smell was very bad mold around air conditioner .never again. Property need lot repairs.
Comment from Hotel Management
14 Aug 2024 by General Manager, Hotel Management
Dear Heylin,Thank you for taking a moment to share your thoughts with us. We are sorry you did not enjoy your experience. We do encourage guests to notify us of any issues that occur so that we can have the opportunity to find a solution to them. We will be sure to speak with our housekeeping team about your concerns with cleanliness so that this is not a continued experience for our guests. It is our hope that you will consider staying with us again in the future, so that we may provide you with the experience that you deserve. Best Regards,Dee ChristleGeneral Manager
by A verified traveler
Posted 4 Aug 2024
we saw some cucaracha on the room
Comment from Hotel Management
7 Aug 2024 by General Manager, Hotel Management
Dear Ivan,Thank you for your review. While we are glad you enjoyed your overall stay, reviews of this nature are taken very seriously. Our property is treated by a professional pest control company and we have notified them of your comments so that we can ensure everything is as it should be. Best Regards,Dee ChristleGeneral Manager
