Ratings based on 9 Verified Reviews
4.4 Room cleanliness
4.9 Service & staff
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Nice stay. Breakfast was smaller than it would be at a Hampton Inn or Double Tree. I stayed during the week and they had bagels and a few other light items. Pool is undergoing restorations until Nov-Dec 2024. Friendly staff. Conveniently located.
by A verified traveler
Posted 27 Oct 2024
No working tv
by A verified traveler
Posted 27 Oct 2024
Everything was ok. One could tell it was basic. The room appeared clean however when I felt the toilet seat it had a film on it. Once I washed it, it was fine. That shouldn’t be necessary.
by A verified traveler
Posted 12 Oct 2024
Check in was okay, although the computer system was running slow. The person handling the check in was super nice.
The toilet in the room loudly trickles water unless you jiggle the handle.
The walls are paper thin. All night I kept getting woken up by people clomping around in the adjacent room and playing their crappy music. It wasn't that the music was extremely loud; we could just hear everything.
We won't stay here again.
by A verified traveler
Posted 30 Sep 2024
Liked the coffee / tea station, cleanliness and how friendly the staff was.
by A verified traveler
Posted 29 Sep 2024
Hi, I stayed here to attend Parents Weekend for my daughter’s university. The room was missing a desk chair, the shower faucet came off when I turned it on and the room was never made up. They double the price during this weekend due to demand. It left a lot to be desired. Hilton can do better!
by A verified traveler from Rutherfordton
Posted 14 Sep 2024
The bed was very comfortable. Noise from the room above a few times. There is not much insulation between the floors.
by A verified traveler
Posted 29 Aug 2024
It was very new and clean
by A verified traveler
Posted 24 Aug 2024 on Hotels
I was returning home, and I had left late from the beach...so by the time I got to area, it was after midnight. My 8-year old was begging me to stop and go to sleep, and I was getting very tired. I stopped at one hotel and was very rudely told they had no room, so I decided to go on hotel.com and see if I could find anything. Luckily, this hotel was close by and had availability. I booked my room and showed up ready to go to sleep...but alas...hotel.com sucks! My reservation was not for that night. If it hadn't been for the most wonderful, amazing, friendliest, and just very patient woman behind the counter, I would have cried. My warning...don't use hotel.com to book same day after midnight. This woman worked tirelessly to fix her system into giving me a room without me having to pay another night...and it wasn't easy! But I got my room and had the most comfortable sleep there could be! I will definitely be visiting again!!!
Also...this hotel has just undergone renovations for its new name change and WOW!!! Don't mind the little bit of dust because if you do, you will miss out! The rooms were so clean and still had the new room smell. The paint and decor was fresh. Loved it!!!!
Comment from Hotel Management
24 Aug 2024 by Luz, Hotel Management
Thank you so much for sharing your experience! We’re so glad you and your little one found a comfortable place to rest after a fun day at the beach. We’re thrilled that our front desk agent could make things right for you.We’re also happy to hear that you loved the newly renovated hotel and room! It’s wonderful to know that the fresh look and clean, comfy environment made your stay even better. We can’t wait to welcome you back on your next trip through Winston Salem! Safe travels until then!
