Ratings based on 350 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
Great place to stay, will return again.
by A verified traveler
Posted 27 Oct 2024
Very happy with our stay and would visit again.
Comment from Hotel Management
28 Oct 2024 by GM, Hotel Management
Thank you so much for taking the time for the review. I appreciate the feedback & will share you comments with my team. I hope that the next time you're in Winston-Salem you will choose to stay with us again.
by A verified traveler
Posted 16 Sep 2024 on Hotels
by A verified traveler
Posted 29 Aug 2024
Do yourself a favor and look elswhere. I travel for work and this is the absolute worst property I have ever stayed in. The lock on the door died and I was locked out of my room for an hour. There are ants in the room. In two weeks they cleaned my room three times. The second and third times they took all the towels without leaving clean ones. They have never made the bed or changed the sheets. There is dust everywhere and they don't clean the rooms. The hotel has families living here. You're better off staying at any other hotel.
Comment from Hotel Management
4 Sep 2024 by GM, Hotel Management
Dear Valued Guest,Thank you so much for taking the time and leaving your review. I will share your comments with the leadership team in hopes that we can all learn from this.Have a great day!
by A verified traveler
Posted 20 Aug 2024 on Hotels
Comment from Hotel Management
20 Aug 2024 by GM, Hotel Management
Good Afternoon,Thank you for leaving a review. I appreciate you taking time out of your day & sharing your experience. I hope you choose us again the next time you're in Winston!Have a great day!
by A verified traveler
Posted 19 Aug 2024
The location is perfect with all the excessible shops and dining options around.
Comment from Hotel Management
20 Aug 2024 by GM, Hotel Management
Good Afternoon,Thank you for the GREAT review! I'm thrilled to hear that you enjoyed your stay with us. I hope you choose us again the next time you visit Winston!Have a great day!!
by A verified traveler
Posted 9 Aug 2024 on Hotels
I arrived here the weekend I was moving my son to school, all orientation events were canceled due to a tropical storm. Our room was the perfect haven to make popcorn and have a sleep over. We will now stay here for all future visits.
Comment from Hotel Management
10 Aug 2024 by GM, Hotel Management
Hello!Thank you so much for your FANTASTIC review!! I'm so happy to hear that you enjoyed your stay with us. We would be happy to have you back again! Have a great day!
by A verified traveler
Out of ….
Posted 7 Aug 2024 on HotelsPool and 1 Elevator were out of order. Shortage of towels, TP, klennix, clothes hangers,…
Staff were very friendly.
Comment from Hotel Management
8 Aug 2024 by GM, Hotel Management
Hello!Thank you for your recent review. I apologize that we did not meet your expectations & I will share your feedback with our leadership team. I hope the next time you visit Winston-Salem, you will give us another chance!Have a great day!
by A verified traveler
Posted 7 Aug 2024
I like the convenience of the property to the convention center.
Comment from Hotel Management
7 Aug 2024 by GM, Hotel Management
Thank you so much for the great review! Have a great day!
by A verified traveler
Posted 4 Aug 2024
No pool in August is very disappointing. Plus, one elevator working during the busy season was a major inconvenience.
Comment from Hotel Management
7 Aug 2024 by GM, Hotel Management
I am so sorry for the issues that occurred during your stay. I understand how frustrating & inconvenient it is. Please allow us another opportunity to accommodate your needs when you're in Winston Salem.
