Ratings based on 309 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Sep 2024
The corridors were super noisy in late night/ early morning hours and I could not get a good night sleep on the two nights I was there.
The coffee machine had dust all over and looked liked was not wiped clean in several days.
Comment from Hotel Management
25 Sep 2024 by General Manager, Hotel Management
Dear Preet,Thank you for taking the time to leave us a review. We apologize for failing to meet your expectations. We understand the frustration that can be felt when disturbed and will investigate the noise problem you mentioned. We will also pass your comment about the coffee machine to our housekeeping team. We hope you'll consider staying at our hotel again so we may change your impression.At your service,Tasha SmithGeneral Manager
by A verified traveler
Posted 28 Aug 2024
Hotel Indigo was wonderful! Check in was easy, staff was friendly, and hotel is super clean. My room was spacious, decor was lovely. My daughter and I enjoyed breakfast in the cafe each morning. I would definitely stay again.
Comment from Hotel Management
30 Aug 2024 by General Manager, Hotel Management
Dear Anne,Thank you for taking a moment to share your experience at Hotel Indigo Winston-Salem Downtown, an IHG hotel. We're delighted our hospitable team and high standards of cleanliness left a memorable impression on you, and we appreciate you mentioning our tasteful decor and delicious breakfast offerings. We look forward to the pleasure of your company in the future!At your service,Tasha SmithGeneral Manager
by A verified traveler
Posted 4 Aug 2024
Disappointed for the money. Prepaid for breakfast took 30 min to get waited on. Only one server in entire dinning area
Limited menu. Room okay…nothing special. Only 2 bath,hand and wash cloth.Pillows very hard. The location was convenient since we were there for funeral that was walking distance. $27.00 charge for valet parking decided to street park ourselves. Just not worth the room cost.
Comment from Hotel Management
7 Aug 2024 by General Manager, Hotel Management
Dear Nancy,Though we're glad to hear you enjoyed our convenient location, we’re sorry to learn that your stay did not meet your expectations. We regret that aspects of your visit fell below our high standards. Please know that your feedback is valued and helps us improve and enhance our guest experience. We hope you consider giving us another chance to change your perceptions.At your service,Tasha SmithGeneral Manager
by A verified traveler
Posted 25 Jul 2024
Clean hotel. Helpful staff.
Comment from Hotel Management
28 Jul 2024 by General Manager, Hotel Management
Dear Michael,We were happy to provide you with clean, welcoming accommodations, and we're glad you enjoyed your visit. The next time you're in the area, please come stay at Hotel Indigo Winston-Salem Downtown, an IHG hotel again!At your service,Tasha SmithGeneral Manager
by A verified traveler
Posted 21 Jul 2024
This was a very peaceful and lovely stay. Most interactions were delightful and hospitable. The front desk woman at check-in was such a kind, patient, and genuinely helpful person! But another young lady assisted our check-out gave off an 'annoyed retail associate' vibe.
The 6th floor rooms were lovely with tall ceilings and modern fixtures. I personally did not like that housekeeping left the hallways messy while they worked. But the room was spotless and I really enjoyed how central and walkable WSNC's downtown area was.
Comment from Hotel Management
24 Jul 2024 by General Manager, Hotel Management
Dear Carolina,Thank you for sharing your experience of Hotel Indigo Winston-Salem Downtown, an IHG hotel. We're pleased to hear that you enjoyed a tranquil stay and that the check-in staff made a positive impression. Your feedback about the checkout experience and housekeeping is noted and will be addressed with our team. It's great to know you appreciated the high ceilings and modern touches in your room, as well as the convenient location. We look forward to improving your next visit.At your service,Tasha SmithGeneral Manager
by A verified traveler
Posted 19 Jul 2024
by A verified traveler
Posted 14 Jul 2024
The staff was exceptional, the location was AMAZING, the room was great. The hotel was incredibly clean, you can tell that the staff takes pride in their work. It was a fantastic experience, from end to end; there are a ton of indie restaurants and art galleries. We are looking forward to returning next weekend.
Comment from Hotel Management
16 Jul 2024 by General Manager, Hotel Management
Dear Jasmine,We're so glad you enjoyed your stay at Hotel Indigo Winston-Salem Downtown, an IHG hotel. The staff will be so excited to hear that their service was exceptional and that you appreciated their hard work throughout your stay. It's also great that you were able to explore all that our location has to offer and relax in our comfortable rooms. Thank you so much for your kind words, and we can't wait to see you again next weekend! At your service,Tasha SmithGeneral Manager
by A verified traveler
Posted 3 Jun 2024 on Hotels
When we arrived the street to the hotel was completed blocked off due to a bike race. We were not made aware of this prior to arrival and it seemed as those the hotel staff didn't know about it. Once we arrived, the valet took awhile to help get our items. When we checked into our room the AC wasn't working and had to be switched to another room. The hallway on floor 3 smelled like weed and so did the elevator. The elevator and floor 3 hallway were very hot as well. My vehicle was damaged by the valet, they didn't let me know about it, I found the damages.
Comment from Hotel Management
5 Jun 2024 by General Manager, Hotel Management
Thank you for your feedback. Please accept our sincere apologies for your stay not meeting your expectations. We regret that you did not experience the typical comfortable stay we are known for. We deeply apologize for any odor you may have dealt with; we take pride in our safety and cleanliness, so we appreciate you for making us aware of your not-so-pleasant exposure. We'll use your commentary to take advantage of all opportunities to improve our quality of services. Thank you for choosing to stay with us and we hope you can consider us in the future.
by A verified traveler from Hudson
Posted 2 Jun 2024
Great hotel!
Comment from Hotel Management
3 Jun 2024 by General Manager, Hotel Management
Dear David,Thank you so much for your five-star rating! We're thrilled you had such a great stay with us at Hotel Indigo Winston-Salem Downtown, an IHG hotel, and we hope to welcome you back soon!
by A verified traveler from San Diego
Posted 31 May 2024
Great staff! Interesting lobby. Terribly thin walls and doors. Could hear everything and everyone on either side of my room and out in the hall.
Comment from Hotel Management
3 Jun 2024 by General Manager, Hotel Management
Dear Jesse,Thank you for your kind words about our staff and for sharing your feedback with us. Ensuring our guests enjoy a peaceful and comfortable stay is our top priority, and we apologize for any inconvenience caused by noise disturbances. Please know that we take your feedback seriously and will explore ways to address the issue of sound transmission to enhance the overall experience for our guests. We hope to have the opportunity to welcome you back and provide you with an even better stay in the future.
