Ratings based on 992 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Bathroom sink hot water knob broken so no hot water at sink. Bathroom shower head protruding from wall as if someone pulled on it.
Comment from Hotel Management
22 Nov 2024 by Customer Care Team, Hotel Management
Dear David,Thank you for taking the time to share your detailed feedback about your recent stay at DoubleTree by Hilton Winston Salem - University. We value your input as it helps us maintain our commitment to guest comfort and satisfaction.We appreciate you bringing these room maintenance items to our attention. Guest comfort is our top priority, and we thank you for providing specific details that help us enhance our service standards. Our engineering team consistently works to ensure all room features meet our high-quality benchmarks.We would love the opportunity to welcome you back for a more enjoyable experience that better reflects our dedication to exceptional hospitality. Warm regards,Guest Experience TeamDoubleTree by Hilton Winston Salem
by A verified traveler
Posted 16 Nov 2024
Wonderful stay and very nice staff
Comment from Hotel Management
20 Nov 2024 by Customer Care Team, Hotel Management
Dear Janice,Thank you for sharing your wonderful review of DoubleTree by Hilton Winston Salem - University! We're delighted to hear about your positive experience and particularly pleased that our staff's hospitality made such a memorable impression during your stay.At DoubleTree, we believe it's the little things that make a big difference. Your kind words about our staff will be shared with the entire team – it truly makes their day to know they've contributed to a great guest experience.We look forward to welcoming you back on your next visit to Winston Salem!Warm regards,Guest Experience TeamDoubleTree by Hilton Winston Salem
by A verified traveler
Posted 29 Oct 2024
Clean room, felt safe, clean fitness center, and staff was friendly and accommodating
Comment from Hotel Management
31 Oct 2024 by Customer Care Team, Hotel Management
Dear Erika,Thank you for your wonderful review and perfect rating! We're thrilled to hear that your stay with us at DoubleTree by Hilton Winston Salem - University exceeded your expectations. Safety and cleanliness are our top priorities, and it's gratifying to know that you felt secure and comfortable throughout your stay.We're especially pleased that you enjoyed our fitness center and experienced the friendly, accommodating service that is a hallmark of our brand. Our team works diligently to ensure every aspect of our guests' stays is exceptional, from our well-maintained facilities to our warm, welcoming staff interactions.Your feedback means the world to us, and we look forward to welcoming you back on your next visit to Winston Salem.Warm regards,Guest Experience TeamDoubleTree by Hilton Winston Salem
by A verified traveler
Posted 28 Oct 2024
Everything was easy. The staff were very nice. Easy to find!
Comment from Hotel Management
31 Oct 2024 by Customer Care Team, Hotel Management
Dear Samantha,Thank you for your lovely review of DoubleTree by Hilton Winston Salem - University! We're delighted to hear that you found everything about your stay effortless – from locating our property to interacting with our team members. Our convenient location and friendly staff are indeed two of our greatest assets.Your appreciation of our team's warm hospitality is particularly rewarding, as we strive to make every guest's experience as seamless and pleasant as possible. Thank you for recognizing their efforts with your positive rating.We hope to welcome you back soon for another easy and enjoyable stay with us!Warm regards,Guest Experience TeamDoubleTree by Hilton Winston Salem
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Guest Experience Team, Hotel Management
Dear Bianca,We're absolutely delighted to receive your perfect rating! It's feedback like yours that truly makes our day at DoubleTree by Hilton Winston Salem - University. Your generous score tells us that we succeeded in providing you with an exceptional experience, and that means the world to us.While we don't know the specific details of what made your stay so wonderful, we're thrilled that everything exceeded your expectations. We strive to create memorable moments for all our guests and we're glad we have hit the mark here.Thank you for choosing to stay with us and for taking the time to share your feedback.Warm regards,Guest Experience TeamDoubleTree by Hilton Winston Salem
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Guest Experience Team, Hotel Management
Dear Gary,Thank you for your outstanding review of DoubleTree by Hilton Winston Salem - University! We're thrilled to hear that your stay with us was exceptional. Your positive feedback is a testament to our team's dedication to providing warm, caring service and comfortable accommodations. We strive to create memorable experiences for all our guests, and it's rewarding to know we succeeded during your visit.We truly appreciate you taking the time to share your thoughts and look forward to welcoming you back on your next trip to the area.Warm regards,Guest Experience TeamDoubleTree by Hilton Winston Salem
by A verified traveler
Posted 3 Sep 2024
We just like
Comment from Hotel Management
5 Sep 2024 by Customer Care Team, Hotel Management
Dear Joseph,Thank you for taking the time to share your feedback about your stay at DoubleTree by Hilton Winston Salem - University. We're glad to hear that you enjoyed your experience with us, as indicated by your positive rating.At DoubleTree, we strive to create a warm and welcoming environment for all our guests, and it's wonderful to know that we met your expectations.We'd love to hear more about what specifically made your stay enjoyable. Your insights help us continue to improve and ensure that future visits are even better.We hope to welcome you back soon for another pleasant stay at our Winston Salem location.Warm regards,Guest Experience TeamDoubleTree by Hilton Winston Salem
by A verified traveler
Posted 19 Aug 2024
This property was very nice , clean, safe and the location was convenient for shopping, eating out, etc. the staff was very professional and polite. Amenities were great.
Comment from Hotel Management
20 Aug 2024 by Customer Care Team, Hotel Management
Dear Joan,Thank you for your wonderful review of DoubleTree by Hilton Winston Salem - University! We're thrilled to hear that you enjoyed your stay with us.It's fantastic to know that our location worked so well for you, providing easy access to shopping and dining options. We take great pride in maintaining a clean and safe environment for our guests, so we're glad this contributed to your positive experience.Our staff will be delighted to hear your kind words about their professionalism and politeness. We believe that warm, attentive service is key to a great stay. We're also pleased that you found our amenities to your liking.We hope to welcome you back soon for another excellent stay!Warm regards,Guest Experience TeamDoubleTree by Hilton Winston Salem
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
14 Aug 2024 by Customer Care Team, Hotel Management
Dear Janie,Thank you for taking the time to rate your stay at DoubleTree by Hilton Winston Salem - University. We're thrilled to see your rating! We take great pride in providing our guests with a comfortable and enjoyable experience. Your satisfaction is our ultimate goal, and we're delighted we achieved it during your stay.We hope to welcome you back soon for another wonderful experience. Warm regards,Guest Experience TeamDoubleTree by Hilton Winston Salem
