Ratings based on 636 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Fairfax
Posted 13 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Assistant General Manager, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing your feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Tammera- DOSM, Hotel Management
Thank you for staying with us. We look forward to your return.
by A verified traveler
Posted 23 Oct 2024
The room was too small to accommodate the pull out sofa that we needed. The common areas were dirty with trash overflowing the trash cans and there was trash in the elevators. The lobby area is very small and too small to accommodate the groups that arrived making it difficult to simply walk through the lobby.
Comment from Hotel Management
23 Oct 2024 by Assistant General Manager, Hotel Management
Thank you for taking the time to share your feedback. We sincerely apologize that your recent stay did not meet expectations. We strive to provide a comfortable and clean environment for all our guests, and it's clear we fell short in this instance.We understand the importance of room space and the cleanliness of common areas, and we are addressing these concerns with our housekeeping and maintenance teams to ensure improvements are made. Your comments about the lobby area and overall experience will help us as we work to enhance our accommodations and service.We appreciate your business and hope you'll give us another chance in the future to provide you with a much better experience. If there’s anything else you'd like to discuss, feel free to reach out to us directly.
by A verified traveler
Posted 5 Oct 2024
Poor communication, additional and unclear charges, dirty, noisy AC
Comment from Hotel Management
7 Oct 2024 by Assistant General Manager , Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Assistant General Manager, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler from johns island
Posted 23 Sep 2024
Morning coffee would be nice
Comment from Hotel Management
23 Sep 2024 by Assistant General Manager, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 31 Aug 2024
The staff at the front desk were very friendly and helpful. The guy with the dreads suggested I try a restaurant downtown and it was definitely a good place.
Comment from Hotel Management
3 Oct 2024 by Assistant General Manager, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 30 Aug 2024
The facilities were well maintained, clean and the staff very professional and helpful. Phillip was amazing!
Comment from Hotel Management
5 Sep 2024 by Assistant General Manager, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 24 Aug 2024 on Hotels
Nice
Comment from Hotel Management
26 Aug 2024 by Assistant General Manager, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing your feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with courtyard university team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
My Stay at University Courtyard
Posted 24 Aug 2024 on HotelsEnjoyable, restful, and conveniently located to enable getting around to different places.
Comment from Hotel Management
24 Aug 2024 by Assistant General Manager, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing your feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with courtyard university team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
