Ratings based on 968 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Shady Side
Posted 30 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Guest Service Agent , Hotel Management
Thank you for your feedback and for giving us a 4 out of 5 rating! We're glad to hear that you had a positive experience with us. If there's anything specific we can improve to earn that fifth star, we would love to hear your suggestions. We look forward to welcoming you back soon!
by A verified traveler
Posted 27 Dec 2024
Dirty common areas. The rest is good.
Comment from Hotel Management
27 Dec 2024 by Guest Service Agent , Hotel Management
Thank you so much for your feedback! We’re excited to hear that you enjoyed your stay and truly appreciate you letting us know! We do apologize for any cleanliness issue in the common areas, we’re working hard to address this, especially during the busy holiday season when we’re a bit short-staffed. We truly appreciate your understanding and can’t wait to welcome you back for an even better experience next time!
by A verified traveler
Posted 26 Dec 2024
Comment from Hotel Management
27 Dec 2024 by Guest Service Agent , Hotel Management
Thank you so much for the fantastic feedback! We're beyond excited to hear that you had a five-star experience with us. It truly means the world to our team to know that we were able to meet, if not exceed your expectations. Every detail of your stay is important to us, and we’re so happy you enjoyed it all! Thank you again for choosing us – you're always a 5-star guest in our eyes and we can't wait to welcome you back again!
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Guest Service Agent , Hotel Management
We are truly sorry to hear that your experience wasn’t up to the standards you expected. Your 1 out of 5 rating deeply saddens us, and we sincerely apologize for falling short. We genuinely care about your experience and would love to understand more about what went wrong so we can improve. Please don’t hesitate to reach out—your feedback means a lot to us. We hope you’ll give us another chance in the future to provide you with a much better stay.
by A verified traveler
Posted 20 Dec 2024
The lady at reception was vrry nice and welcoming
Comment from Hotel Management
23 Dec 2024 by Guest Service Agent , Hotel Management
Thank you so much for your kind words! We’re absolutely thrilled to hear that our receptionist made such a positive impression on you. Your 5 out of 5 rating truly means the world to us, and we’re so grateful for your feedback. It’s an honor to have had the chance to welcome you, and we can’t wait to have you stay with us again soon!
by A verified traveler
Posted 18 Dec 2024
We book here for the location. We went to the Winston Salem state graduation and it took us only a few minutes to get there. Staff was very friendly. Breakfast was great.
Comment from Hotel Management
18 Dec 2024 by Guest Service Agent , Hotel Management
Thank you so much for your kind feedback! We’re truly grateful that you chose to stay with us for such a special occasion, and we’re so happy to hear that our location was perfect for the Winston-Salem State graduation. It’s wonderful to know you enjoyed our friendly staff and breakfast! Your 4 out of 5 rating means a lot to us, and if there’s anything we can do to make your next stay even better, please let us know. We can’t wait to welcome you back soon!
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
18 Dec 2024 by Guest Service Agent , Hotel Management
Thank you for taking the time to share your feedback. We’re really sorry to hear that your experience didn’t meet your expectations.
by A verified traveler
Posted 14 Dec 2024
Love the hotel
Comment from Hotel Management
16 Dec 2024 by Guest Service Agent , Hotel Management
Wow, thank you for the amazing "five out of five" rating! We’re absolutely thrilled to hear you had such a fantastic experience! Your feedback means so much to us, and we can’t wait to welcome you back for another awesome stay!
by A verified traveler
Posted 13 Dec 2024
More elevators
Comment from Hotel Management
16 Dec 2024 by Guest Service Agent , Hotel Management
Thank you so much for the perfect "five out of five" rating! We’re so glad you had a great experience and appreciate your kind feedback. We can’t wait to welcome you back soon!
by A verified traveler from Spanaway
Posted 7 Dec 2024
Would recommend
Comment from Hotel Management
16 Dec 2024 by Guest Service Agent , Hotel Management
Thank you so much for the fantastic rating and recommendation! We're thrilled to hear you had a great experience. We look forward to welcoming you back on your next visit!
