Ratings based on 1,513 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
21 Dec 2024 by Victoria Inn Hotel & Convention Centre, Hotel Management
Hello Jovi,Thank you very much for taking the time to send us your feedback and for thinking of us for your recent stay. We do hope that we see you again sometime soon!
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
20 Dec 2024 by Victoria Inn Hotel & Convention Centre, Hotel Management
Hello Phyllis,Thank you very much for taking the time to send us your feedback and for thinking of us for your recent stay. We do hope that we see you again sometime soon.
by A verified traveler
Posted 20 Dec 2024
Check in staff were fabulous
Comment from Hotel Management
20 Dec 2024 by Victoria Inn Hotel & Convention Centre, Hotel Management
Hello Kayla,Thank you very much for taking the time to send us your feedback and for thinking of us for your recent stay. We do hope that we see you again sometime soon.
by A verified traveler
Posted 18 Dec 2024
All good
Comment from Hotel Management
18 Dec 2024 by Rushi , Hotel Management
Thank you for your feedback! We're thrilled to hear you had a great experience with us. We appreciate your support and look forward to welcoming you back soon!
by A verified traveler
Posted 18 Dec 2024
👍
Comment from Hotel Management
18 Dec 2024 by Rushi , Hotel Management
Thank you for the perfect rating! We're delighted you had an excellent stay and can't wait to host you again!
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
18 Dec 2024 by Rushi , Hotel Management
Thank you for the 5-star rating! We’re glad you enjoyed your stay and hope to see you again soon!
by A verified traveler from Kamloops
Posted 16 Dec 2024
Wonderful hotel.We will definitely stay here again.
Comment from Hotel Management
16 Dec 2024 by Rushi , Hotel Management
Thank you for your kind words! We're thrilled to hear that you had a wonderful stay and look forward to welcoming you back in the future.
by A verified traveler
Posted 16 Dec 2024
When walking into the lobby there was a strong smell of stale cigarettes and weed. While we were at the front desk checking in (listening to the desk agent) a cleaner was asking us to move so he could mop the floor around us. Considering we were the only people standing at the front desk at that time, it seemed rude. Once checked in and went up to our room our floor was dirty...it was never vacuumed or swept. Also the floor of the shower looked like it hadn't been cleaned in a long while. When at the pool we observed multiple children under the age of 12 in the pool without proper supervision. We also called down for either 1-2 more pillows (usually there is already extra in the room and there was not) we were told that they did not have any extra pillows.
Comment from Hotel Management
16 Dec 2024 by Rushi , Hotel Management
Thank you for taking the time to share your detailed feedback. I am truly sorry to hear about the series of issues you encountered during your stay, as this falls far below the standards we strive to uphold.The strong smell in the lobby, the interaction with our housekeeping staff, and the cleanliness of your room are all matters we take very seriously. Your experience at the front desk and the condition of the floor and shower are not reflective of the quality we aim to deliver. I have already shared your comments with our housekeeping and front desk teams to address these concerns promptly and ensure they do not occur again.Regarding the pool and supervision of children, we will review our policies and ensure clearer enforcement to provide a safe and enjoyable environment for all guests. Additionally, I apologize for the inconvenience caused by the lack of extra pillows. We will reassess our inventory to ensure that our guests have everything they need for a comfortable stay.Your feedback is invaluable in helping us improve. If you would be open to discussing your experience further, please reach out to me directly at [your contact information]. I would also like the opportunity to make things right for you.Thank you again for bringing these matters to our attention. I hope you will give us another chance to provide you with the exceptional stay you deserve.
by A verified traveler
Posted 16 Dec 2024
The televisions were not compatible with my gaming system. Not everyone wants to watch the available channels provided and bringing my gaming system and not being able to use it was disappointing.
Comment from Hotel Management
16 Dec 2024 by Rushi , Hotel Management
Thank you for taking the time to share your feedback. I’m sorry to hear that our televisions were not compatible with your gaming system and that this impacted your experience.We understand that many guests enjoy bringing their own devices to enhance their stay, and I regret that we were unable to meet your expectations in this regard. Your feedback is important, and I will be sharing it with our team to explore potential updates or alternatives to better accommodate gaming systems and other personal devices in the future.We truly value your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If there’s anything specific we can do to make your next visit better, please don’t hesitate to reach out.
by A verified traveler
Posted 16 Dec 2024
Good
Comment from Hotel Management
16 Dec 2024 by Rushi , Hotel Management
Thank you for sharing your feedback. I sincerely apologize that your experience did not meet your expectations, and I deeply regret that we fell short in providing you with a positive stay.We take all feedback seriously, and I would appreciate the opportunity to learn more about your experience and address any specific concerns you may have. Your satisfaction is very important to us, and I would love to ensure that any issues you encountered are resolved.Please feel free to reach out to me directly at [your contact information], and I will do my best to make things right.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.
