Ratings based on 198 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Very clean, near everything. Comfortable beds and pillows. Newly renovated and the price is great! Would stay here again
Comment from Hotel Management
22 Nov 2024 by Guest Relations Management, Hotel Management
Dear Carolina,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us.It's wonderful to know that you found our location convenient, the beds and pillows comfortable, and our renovations to your liking. We take great pride in maintaining a clean and welcoming environment for our guests, so we’re especially happy to hear that you appreciated the quality and value we offer.We can’t wait to welcome you back on your next visit! If there's anything else we can do to make your stay even more enjoyable, please don’t hesitate to let us know. Thank you again for choosing us!
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Guest Relations Management /, Hotel Management
Hi Kathy,Thank you for taking the time to share your feedback with us. We apologize for any shortcomings you experienced during your recent visit. Your feedback is important to us as we continuously strive to improve the guest experience at our hotel.We hope that you will give us another opportunity to provide you with a much better experience in the future. We value your patronage and would be grateful for the chance to regain your trust.We appreciate your understanding and hope to have the opportunity to welcome you back.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Guest Relations Management, Hotel Management
Hi James,Thank you for reaching out and sharing your positive feedback with us. Our team is dedicated to providing a welcoming and comfortable experience for all our guests, and we are delighted to know that we achieved this during your visit. It brings us great joy to know that we contributed to your overall travel convenience and satisfaction.We look forward to the pleasure of hosting you again in the future!
by A verified traveler
Posted 12 Nov 2024
This hotel is okay. However there isn’t a closet or place to put luggage except on the floor which was very dirty. The cleaning staff needs to do better. Guests expect to have a nice clean room they feel comfortable sleeping in when traveling. The rooms were recently renovated but what is the point if maintenance and cleaning are not kept up.
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Jennifer, Thank you for taking the time to share your feedback with us. We appreciate your comments regarding the cleanliness and maintenance of the rooms. We will address this with our housekeeping and maintenance teams to ensure a more comfortable experience for our guests in the future.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Guest Relations Management, Hotel Management
Hi Lawrence,Thank you for taking the time to share your feedback with us. We apologize for any shortcomings you experienced during your recent visit. Your feedback is important to us as we continuously strive to improve the guest experience at our hotel.We hope that you will give us another opportunity to provide you with a much better experience in the future. We value your patronage and would be grateful for the chance to regain your trust.We appreciate your understanding and hope to have the opportunity to welcome you back.
by A verified traveler from Newport
Posted 5 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Guest Relations Management, Hotel Management
Hi Debbie,Thank you for taking the time to provide us with your feedback. We are happy to hear that you had a positive experience and enjoyed the majority of your stay. Your rating helps us identify our strengths and areas where we can improve to ensure that our guests feel welcomed and satisfied throughout their time with us. It is our goal to provide a seamless and convenient travel experience.We sincerely thank you for your review and for choosing our hotel. We eagerly await the opportunity to welcome you back in the future and provide you with another enjoyable stay.
by A verified traveler
Posted 3 Nov 2024
We didn’t stay here.
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello Andrea, We are sorry to hear that your plans changed and you were unable to experience our hotel. If you have any feedback or concerns you would like to share with us, please feel free to reach out to our management team directly. We hope to have the opportunity to welcome you in the future.
by A verified traveler
Posted 28 Oct 2024
Dirty, unsafe blood on door, look like it was kicked in from outside. We slept with our gun next to pillow. Won't EVER go back.
Comment from Hotel Management
29 Oct 2024 by Guest Relations Management, Hotel Management
Dear Steve,Thank you for sharing your experience with us. We apologize for the distressing situation you encountered during your stay. Your safety and comfort are our top priorities, and it’s concerning to hear about the condition of your room.Please know that we are taking your feedback very seriously. We will investigate this matter thoroughly and address any issues with our maintenance and housekeeping teams to ensure that such incidents do not happen in the future.We truly appreciate your input, and we hope you will reconsider visiting us again, as we would love the opportunity to provide you with a much better experience.
by A verified traveler
Posted 25 Oct 2024
It was oK
Comment from Hotel Management
26 Oct 2024 by Guest Relations Management, Hotel Management
Hi Ronald,Thank you for your feedback. We're glad to hear that your stay was okay, but we’re always striving for more. If there are specific areas where you feel we could improve, we’d love to hear your thoughts.Your input is valuable to us, and we hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler from San Bernardino
Posted 11 Oct 2024
Front desk young man was very friendly! Parking was somewhat limited.
Comment from Hotel Management
12 Oct 2024 by Guest Relations Management, Hotel Management
Dear Lynn,Thank you for your feedback! We’re delighted to hear that our front desk staff made a positive impression with their friendliness. We always strive to provide excellent service to our guests.We appreciate your note about the parking situation and will look into ways to improve it for future visitors. Thank you for sharing your thoughts, and we hope to welcome you back soon!
